11
Solving Problems
This chapter provides basic troubleshooting information and solutions for solving controller problems.
11.1
Troubleshooting Checklist
If you encounter difficulties installing or using your Microsemi Adaptec RAID controller, check these items
first:
• With your computer powered off, check the connections to each disk drive, power supply, LED
connector, and so on.
• Try disconnecting and reconnecting disk drives from the Microsemi Adaptec RAID controller.
• Check that your RAID controller is installed in a compatible PCIe expansion slot. To double-check the
bus compatibility of your controller, see
About Your RAID Controllercontrollers figurescontrollers
• Ensure that your RAID controller is firmly seated and secured in the PCIe expansion slot.
• If your RAID controller is not detected during system boot, try installing it in a different compatible
expansion slot. (See
Installing the Controllercontrollers installinginstallation controllers
for instructions.)
• Did the driver install correctly?
• If you have external disk drives (or other devices), are they powered on?
• Check the Readme for compatibility issues and known problems.
If you are still unable to resolve a problem, you can find additional troubleshooting information and direction
at
or the Support Knowledgebase at
.
11.2
Monitoring Disk Drives Status
You can use the ‘blink’ feature in the ARC utility and maxView Storage Manager to monitor the status of
your SAS and SATA disk drives. When you blink a specific disk drive or set of disk drives, the LED(s) on the
selected disk drives flash.
This table describes the LED flash states.
LED Flash State
Slot State
Controller Device State
On
Device is faulty
Failed
Slow flash
Device is rebuilding
Rebuilding
Fast flash
Identify the device
Blink
Off
No error
Other
For more information about using maxView Storage Manager to monitor your disk drives, refer to the
maxView Storage Manager User's Guide or the online Help.
11.3
Silencing the Alarm
If your Microsemi Adaptec RAID controller includes an alarm, the alarm will sound when an error occurs.
To silence the alarm, use maxView Storage Manager (see
Managing Your Storage Spacetopic
.) OR the ARC
utility (see
Modifying Your Controller’s ConfigurationARCmodifying controller settings
.)
41
Microsemi Proprietary and Confidential. Installation and User's Guide Revision 5
Solving Problems
