EV20F92A SERIAL MEMORY SPI
EVALUATION KIT
USER’S GUIDE
2022 Microchip Technology Inc. and its subsidiaries
DS20006685A-page 39
Chapter 5. Troubleshooting Guide
ISSUE:
USB BASE BOARD IS NOT RECOGNIZED BY THE USER’S PC
SOLUTION:
The USB Base Board driver is not installed or not installed properly. Download and
install the USB Base Board driver using the procedure outlined in
Section 2.2 “Installing the Graphical User Interface (GUI)”
The USB Base Board firmware was not programmed properly or has become
corrupted. Perform the USB Base Board Firmware Update procedure outlined in
Chapter 4. “USB Base Board Firmware Update”
If the problem persists, contact your local Sales representative for additional support or
create a support ticket at
.
ISSUE:
GUI STATES THE USER MUST PERFORM A FIRMWARE UPDATE
TO THE USB BASE BOARD
SOLUTION:
Perform the USB Base Board Firmware Update procedure outlined in
4. “USB Base Board Firmware Update”
.
If the problem persists, contact your local Sales representative for additional support or
create a support ticket at
.
ISSUE:
GUI STATES THERE IS NO DEVICE INSTALLED IN THE SPI
SOCKET BOARD
SOLUTION:
Close the GUI and remove the USB Base Board from the PC. Verify that the SPI Socket
Board and the USB Base Board are connected properly. Verify that the device is
installed correctly in the SOIC socket on the SPI Socket Board and that the pin 1
indicators match. Refer to
Section 2.5 “Evaluation Kit Setup Procedure”
additional information. Make sure the device is completely sitting in the socket. Plug the
SPI Socket Board into the USB Base Board and restart the GUI.
If the problem persists, contact your local Sales representative for additional support or
create a support ticket at
.
