background image

 

 

31

T

ROUBLESHOOTING 

 

 
The following guide is for reference purposes only.  Contact a Metrologic representative at 1-800-ID-METRO or 
1-800-436-3876 to preserve the limited warranty terms. 
 

Symptom 

Possible Cause(s) 

Solution 

All Interfaces 

No LEDs, beep or motor 
spin. 

No power is being supplied to 
the scanner. 

Check the transformer, outlet and the power strip.  Make sure 
the power cable is plugged into the scanner. 

During power up the unit 
beeps 3 times. 

A Non-volatile RAM failure. 

Contact a Metrologic service representative, if the unit will not 
hold the configuration.  

During power up the unit 
razzes continuously. 

A RAM or ROM failure. 

Contact a Metrologic service representative, if the unit will not 
function. 

During power up the unit 
razzes once and the blue 
LED flashes. 

A VLD failure. 

Contact a Metrologic service representative. 

During power up the unit 
razzes twice and both 
LEDs flash. 

Scanner motor failure. 

Contact a Metrologic service representative. 

There are  
multiple scans upon 
presentation of code. 

The 

same symbol timeout

 is 

set to short. 

Adjust same symbol timeout for a longer time. 

The beeper is disabled. 

Enable the beeper. 

No volume is selected. 

Select a volume. 

The unit powers up but 
does not beep. 

No tone is selected. 

Select a tone. 

The unit is trying to scan a 
particular symbology that is 
not enabled. 

UPC/EAN and Code 128 are enabled by default.  Verify that the 
type of bar code being read has been selected. 

The unit powers up but 
does not scan and/or 
beep. 

The unit has been configured 
for a character length lock or a 
minimum length and the bar 
code being scanned does not 
satisfy the configured criteria. 

Verify that the bar code that is being scanned falls into the 
criteria. 
 

Typical of Non-UPC/EAN codes.  The scanner defaults to a 
minimum of 4 character bar code.

 

The unit scans, but locks 
up after the first scan 
(

the white LED stays on

). 

The scanner is configured to 
support some form of host 
handshaking but is not 
receiving the signal. 

If the scanner is setup to support ACK/NAK, RTS/CTS, 
XON/XOFF or D/E, verify that the host cable and host are 
supporting the handshaking properly. 

The unit scans but the 
data transmitted to the 
host is incorrect. 

The scanner’s data format 
does not match the host 
system requirements. 

Verify that the scanner’s data format matches that required by 
the host.  Make sure that the scanner is connected to the 
proper host port. 

The print quality of the bar 
code is suspect. 

Check the character length 
lock. 

Scanner beeps at some 
bar codes and NOT 
form others of the same 
bar code symbology. 

The aspect ratio of the bar 
code is out of tolerance. 

The type of printer and/or the printer settings could be the 
problem. 
 
Check the print mode or change the printer settings.  For 
example change to econo mode or high speed. 

 

Содержание StratosE MS2122

Страница 1: ...METROLOGIC INSTRUMENTS INC MS2122 StratosE Installation and User s Guide...

Страница 2: ...rior written consent except by reviewer who may quote brief passages in a review or provided for in the Copyright Act of 1976 Trademarks Metrologic is a registered trademark of Metrologic Instruments...

Страница 3: ...e 9 Site Requirements 9 Vertical Clearance 9 Ventilation 9 Service Access 9 Power Installation 9 Checkout Counter Layout Consideration 9 Unpacking the Unit 10 Installing the Unit in the Counter 10 Pro...

Страница 4: ...ance 29 Horizontal Scan Window Replacement 29 Vertical Scan Window Replacement 30 TROUBLESHOOTING Troubleshooting Symptom Solution Chart 31 RS232 Demonstration Program 33 DEFAULT SETTINGS Communicatio...

Страница 5: ...at minimizes product orientation StratosSPHERE Decoding software that reads poor quality and damaged bar codes StratosSYNC Horizontal and vertical scanning zones operate independently from one another...

Страница 6: ...t Configuration Guide 00 02034x MS2xxx Stratos Series Configuration Addendum Guides also available for download at www metrologic com OPTIONAL ACCESSORIES Part Description 57 57000x N 3 RS232 Interfac...

Страница 7: ...ologic s Customer Service Department at 1 800 ID METRO or 1 800 436 3876 REPLACEMENT PARTS REPLACEMENT PARTS Part Description Caution Window types Diamonex and Sapphire are not interchangeable due to...

Страница 8: ...tical window frame PRESS on the platter s front lip grip the opposite end and LIFT off the unit base No hardware or tools are required to remove or replace the platter Refer to the Maintenance section...

Страница 9: ...bology and density Beeper Operation 7 tones or no beep 3 volume settings Indicators LED Blue laser on ready to scan White good read decoding Mechanical Length MS2122 400 mm 15 75 Width below counter M...

Страница 10: ...ntal Window Laser Aperture 4 Flow Direction Indicator 5 Stainless Steel Platter Replaceable 6 Replaceable Vertical Window with High Impact Frame Laser Aperture 7 Debris Guard 8 Speaker 9 Platter Suppo...

Страница 11: ...7 BASE MODEL CHARACTERISTICS MS2122 Scanner Dimensions Figure 7 MS2122 Connectors Connector Panel Figure 8 MS2122 Connectors...

Страница 12: ...n compliance with applicable standards all circuits connected to the scanner must meet the requirements for SELV Safety Extra Low Voltage according to EN IEC 60950 1 To maintain compliance with standa...

Страница 13: ...mperature environment Service Access When routing and installing the cable s and power supply make sure you leave access that these components may be swapped easily without the need to remove the unit...

Страница 14: ...e unit Important Do not turn the unit upside down or tilt the unit onto its side while removing the shipping foam The platter is not attached to the unit and can fall off 5 Lift the platter off the un...

Страница 15: ...point mounting system that supports the unit at the back and on the sides Before starting to mount the MS2122 determine The scanner s orientation in reference to the operator and the direction of pac...

Страница 16: ...12 INSTALLATION INSTALLING THE UNIT IN THE COUNTER Option B Three Point Support Figure 17 Option B Three Point Support...

Страница 17: ...interface socket on the scanner An incorrect cable connection can cause communication problems or potential damage to the scanner and or terminal 4 Plug the external power supply into the 3 pin Molex...

Страница 18: ...te Plugging the scanner into the USB port of the host device does not guarantee that scanned information will appear at the host device A software driver and correct configuration setting are also req...

Страница 19: ...the serial port of the host device does not guarantee that scanned information will appear at the host device A software driver and correct configuration settings are also required for proper communic...

Страница 20: ...gging the scanner into the serial port of the host device does not guarantee that scanned information will appear at the host device A software driver and correct configuration settings are also requi...

Страница 21: ...led 10 pin RJ45 end of the RS232 AUX cable MLPN 57 57099x 3 to 10 pin socket labeled Aux RS232 In on the bottom of the StratosE Important The StratosE series aux port requires the signals transmit rec...

Страница 22: ...and 6 set to ON The StratosE has a connector marked EAS In on the bottom of the scanner Metrologic has an optional EAS cable MLPN 52 52511A available for purchase for connection between the Checkpoin...

Страница 23: ...19 SCANNER OPERATION SCAN ZONE Figure 25 Checker Side 13 mil Figure 26 Horizontal Left Right 13 mil Specifications are subject to change without notice...

Страница 24: ...20 SCANNER OPERATION SCAN ZONE Figure 27 Horizontal Direct 13 mil Figure 28 Vertical Direct 13 mil Specifications are subject to change without notice...

Страница 25: ...Any movement detected by the IR in the activation area shown below in grey will cause the scanner to exit the power save mode The motor will restart automatically and the laser will turn back on prepa...

Страница 26: ...eeps three times The white and blue LEDs will continue to flash until the unit exits configuration mode Upon exiting configuration mode the scanner will beep three times and the white LED will stop fl...

Страница 27: ...e type of error Failure Modes Flashing Blue and One Razzberry Tone This indicates that the scanner has experienced a laser subsystem failure The scanner will try up to 3 times to correct the failure c...

Страница 28: ...ed by 3 beeps This error will remain during operation as a reminder that this power cycle is scanning against a default generated configuration 06 COMMUNICATION ERROR The RS232 data line is being held...

Страница 29: ...23 LASER 3 LEFT HORIZONTAL ERROR The left laser in the horizontal scanning subsystem denotes a failure The scanner will try three times to correct the laser operation If the laser error persists and t...

Страница 30: ...ser and motor OFF after a configured period of non use Any movement detected by the IR will wake the scanner from the power save mode see figure 30 on page 21 This mode s wake time is slightly longer...

Страница 31: ...9 7 4 Next Volume The Multi Function Button Figure 33 The Multi Function Button Changing the Beeper Volume A short 3 second depression and the beeper volume will change The new volume will be heard f...

Страница 32: ...are examples of the types of tests performed at power up 1 Memory tests 2 Hardware setup tests 3 Motor tests 4 Laser tests 5 Configuration tests 6 Interface tests These tests are also performed on a p...

Страница 33: ...glass window 1 Spray glass cleaner onto lint free non abrasive cleaning cloth 2 Gently wipe the scanner window For the red window 1 Use mild soap and water with lint free non abrasive cleaning cloth 2...

Страница 34: ...30 MAINTENANCE VERTICAL SCAN WINDOW REPLACEMENT Figure 38 Vertical Scan Window Replacement...

Страница 35: ...lar symbology that is not enabled UPC EAN and Code 128 are enabled by default Verify that the type of bar code being read has been selected The unit powers up but does not scan and or beep The unit ha...

Страница 36: ...rrect The scanner and host may not be configured for the same interface Check that the scanner and the host are configured for the same interface Characters are being dropped The intercharacter delay...

Страница 37: ...tion software and the scanner configuration match If the application does not support RS232 scanners a software wedge program that will take RS232 data and place it into a keyboard buffer may be neede...

Страница 38: ...9 9 9 Code 93 9 9 9 9 Codabar 9 9 9 9 Interleaved 2 of 5 ITF 9 9 9 9 MOD 10 Check on ITF 9 9 9 9 Code 11 9 9 9 9 Code 39 9 9 9 9 Full ASCII Code 39 9 9 9 9 MOD 43 CD on Code 39 9 9 9 9 Transmit Mode 4...

Страница 39: ...o Beeps on Timeout 9 9 9 9 5 Retries Before Timeout 9 9 9 9 Timeout In 2 secs 9 9 9 9 Laser Off Between Records 9 9 9 9 Variable Laser Off Delay 5 635 msec 9 9 9 9 Disable Button Control of Power Save...

Страница 40: ...PC E 9 9 9 9 Transmit UPC E Lead 0 9 9 9 9 Transmit UPC E Check Digit 9 9 9 9 Disable UPC E Auto Redundancy 9 9 9 9 Transmit Codabar Start Stop Characters 9 9 9 9 Codabar CLSI 9 9 9 9 Dual Field Codab...

Страница 41: ...Present 9 French PC Terminal Emulation 9 D E Disable Command 9 Z R Disable Command 9 F L Laser Command 9 M O Motor Enable Commands 9 Beep on Bell 9 Razz on z 9 CTS Scan Transmit Enable 9 Limit 1 Scan...

Страница 42: ...Code at Timeout 9 9 9 Random Code Deselects 1 Set 9 9 9 Do not transmit Similar Codes 9 9 9 Target Code Deselects 1 Set 9 9 9 Transmit Lower Priority Codes 9 9 9 Code Select Deselect Timeout 0 1 to 25...

Страница 43: ...s with Supplements 9 9 9 9 High Density Codes 9 9 9 9 Medium Density Codes 9 9 9 9 Low Density Codes 9 9 9 9 Default settings for Aux interface The secondary scanner and the StratosE series always co...

Страница 44: ...ignal Ground 2 Reserved for RS232 Interface 2 RS232 TX 3 Reserved for RS232 Interface 3 RS232 RX 4 Reserved for RS232 Interface 4 RS232 RTS 5 Reserved for RS232 Interface 5 RS232 CTS 6 Reserved for RS...

Страница 45: ...tor Full Speed USB Cable MLPN 57 57200x N 3 Pin Function 1 PC 5V USB 2 Data 3 Data 4 Signal Ground Locking Type A IBM 46xx Cable MLPN 57 57004x N 3 Pin Function 1 Signal Ground 2 IBM B 3 IBM A 4 No Co...

Страница 46: ...7099x 3 Pin Function 1 Signal Ground 2 RS232 from Aux Secondary Scanner 3 RS232 to Aux Secondary Scanner 4 RTS from Aux Secondary Scanner 5 CTS to Aux Secondary Scanner 6 8 No Connect 9 5VDC Transform...

Страница 47: ...lient ne doit en aucun cas essayer d entretenir lui m me le scanner ou le laser Ne regardez jamais directement le rayon laser m me si vous croyez que le scanner est inactif N ouvrez jamais le scanner...

Страница 48: ...ons to this equipment could void the user s authority to operate this device This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may n...

Страница 49: ...inst harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause...

Страница 50: ...m integration of the Product into any mechanical electrical or computer system The warranty is void if i the case of the Product is opened by anyone other than Metrologic s repair department or author...

Страница 51: ...47 PATENTS Patent Information For patent information please refer to www honeywellaidc com patents...

Страница 52: ...48...

Страница 53: ...indicator 24 modes 24 25 flow 8 13 function 33 40 41 43 45 G ground 43 45 H handles 5 8 12 host 24 25 33 35 36 42 36 42 I IBM 46xx 36 42 see interface indicators audible 6 24 30 37 38 39 beep 6 30 di...

Страница 54: ...ctrical 6 7 11 environmental 6 7 mechanical 6 7 operational 6 7 storage 6 switch 20 T test 35 tone 8 24 29 transformer see power troubleshooting 33 35 U USB 36 42 see interface V ventilation 6 11 visu...

Страница 55: ......

Страница 56: ...March 2008 0 0 0 2 0 2 8 C...

Отзывы: