18
SERVICE
Table 3 Troubleshooting the ATMOS 14 (continued)
Problem
Possible Solutions
Sensor not reading
RH accurately
Check the radiation shield and sensor Teflon filter for contamination or
obstructions. Airflow must not be restricted through the filter. Breathe
heavily on sensor and check for a corresponding change in measured RH
to see if adequate airflow is present.
Recondition the sensor as described in
.
Sensor not reading
air temperature
accurately
Ensure that ATMOS 14 sensor body is not exposed to solar radiation
(make sure it is fully shaded). This includes direct, diffuse, incident, and
reflected solar radiation.
Ensure that the ATMOS 14 radiation shield is mounted in a location with
adequate ventilation/wind speed to bring the sensor to air temperature.
Ensure that the ATMOS 14 sensor body is not exposed to high levels
of thermal radiation. This is could be important in some industrial
applications.
Test to see if the sensor responds to changes in temperature by holding
sensor body in hand (or at different temperature from ambient) for 2 min
and check for corresponding change in temperature measurement.
4.5 CUSTOMER SUPPORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7:00 am to 5:00 pm Pacific time.
Email:
Phone:
+1.509.332.5600
Fax:
+1.509.332.5158
Website:
EUROPE
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 8:00 to 17:00 Central European time.
Email:
Phone:
+49 89 12 66 52 0
Fax:
+49 89 12 66 52 20
Website:
