CHAMBERLAIN LIMITED WARRANTY
Merlin
®
Professional SilentDrive Elite MR855MYQ
Roller Garage Door Opener
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited
(
Chamberlain
), the manufacturer of Merlin
®
automatic garage door
openers, is committed to manufacturing and supplying high quality goods.
As part of this commitment, we seek to provide reliable service and support
for our goods and are pleased to provide you, the original purchaser, with
this Chamberlain Limited Warranty.
The benefits given to you under this Chamberlain Limited Warranty are in
addition to any rights and remedies that you may have under Australian or
New Zealand consumer protection laws. Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law, or New
Zealand Consumer Guarantess Act 1993. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Chamberlain’s warranty
What is covered
Chamberlain warrants to the original purchaser of the Merlin SilentDrive
Elite MR855MYQ Roller Door Opener (Unit) that all parts of the Unit, other
than remote controlled transmitters, battery back up units, accessories,
globes and batteries, are free from defects in materials and workmanship for
a period of 84 months or 15,000 cycles (each opening & closing of the
garage door equals 1 cycle) whichever comes first, from the date of
purchase when installed by a Professional dealer appointed or authorised
by Chamberlain in a residential premise with a residential specified garage
door that is designed for the sole purpose of a single-family dwelling.
Chamberlain warrants that the remote controlled transmitters (E960M)
included with the Unit are free from defects in materials and workmanship
for a period of 24 months from the date of purchase and all other
accessories included with the Unit are free from defects in materials and
workmanship for a period of 12 months from the date of purchase.
What is not covered
Batteries and globes are not covered under the Chamberlain Limited
Warranty.
Travel costs incurred by Chamberlain or the Professional Dealer in either
travelling to or from areas outside a capital city metropolitan area. These
costs will be at the purchaser’s expense.
Additional access costs incurred by a Professional Dealer or Chamberlain in
obtaining access where the Unit is not readily accessible. These cost will be
at the purchaser’s expense.
Warranty Conditions
It is a condition of this Chamberlain Limited Warranty that the Unit is sold,
installed and serviced by a Professional Dealer appointed or authorised by
Chamberlain. A Merlin branded garage door opener purchased over the
internet and installed by a person other than a Professional Dealer will not
be covered by this Chamberlain Limited Warranty.
It is also a condition of this Chamberlain Limited Warranty that for the
operating life of the Unit:
1 the garage door is spring balanced, is operable by hand and opens
and closes with no more than a maximum of 20 kg of lifting weight;
2
the garage door and the Unit is professionally maintained and serviced
by a Professional Dealer, at a minimum, during the third and fifth years of
the Chamberlain Limited Warranty period such that the spring balanced
door operates according to manufacturer specifications. If your door
binds, sticks, or is out of balance, then it must not be used until serviced
by a trained door technician or Profesional Dealer. The garage door
service fee will be at the purchaser’s expense;
3 the warranty is registered by completing the online form at
w
ww.gomerlin.com.au
or
www.gomerlin.co.nz
; and
4 you retain your sales docket or invoice as proof of purchase, and attach it
to this manual to enable you to establish the date of purchase in the
unlikely event of a warranty service being required.
Making a claim
During the applicable Chamberlain Limited Warranty period, if you are
concerned that the Unit may be defective, call the Professional Dealer that
sold/installed the opener, or our service centre on the toll free number below
and a Chamberlain technician will diagnose the problem and arrange for this
to be rectified.
Once the problem has been diagnosed, subject to your rights under the
applicable Australian and New Zealand consumer protection laws with
respect to major failures, Chamberlain or its Professional Dealer will provide
you with either, repairs to the Unit or a replacement Unit.Repairs and
replacement parts provided under this Chamberlain Limited Warranty are
provided free of charge and are warranted for the remaining portion of the
original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition
to your other rights and remedies as a consumer.
Exclusions - what voids the warranty
If our service centre determines that a warranty claim has been made in
respect of a failure or defect arising under or out of any exclusion detailed
below such that the claim is not covered under this Chamberlain Limited
Warranty, we may, subject to your other rights and remedies as a
consumer, charge you a fee to repair, replace and/or return the Unit to
you.
This Chamberlain Limited Warranty does not cover any failure of, or
defect in, the Unit due to:
1 non-compliance with the instructions regarding specifications,
installation, operation, maintenance and testing of the Unit or of any
product with which the Unit is used;
2 any attempt by a person other than a Professional Dealer to repair,
dismantle, reinstall or move the Unit to another location once it has
been installed;
3 use of any copy, imitation or replica garage door remotes with your
Merlin Unit;
4 tampering, neglect, abuse, wear and tear, accident, electrical storm,
excessive use or conditions other than normal domestic use;
5 problems with, or relating to, the garage door or garage door hardware,
including but not limited to the door springs, door rollers, door
alignment or hinges;
6 problems caused by electrical faults or replacement of batteries or light
bulbs, blown fuses, electrical surges, power surges or power strikes,
fire, flood, rain, water, lightning or storms;
7 water or moisture ingress that causes corrosion or electrical
malfunction;
8 corrosion caused by sea air if located near a waterway, beach etc;
9 fitment to a commercial door or in a commercial operating application,
installation of a residential garage door opener in a commercial or
industrial premises other than a single-family dwelling.
10 lack of proper maintenance, service or care of the door and Unit;
11 any unauthorised modification to the Unit; or
12 damage caused by insects, pests or other after sale damage caused
by events or accidents outside Chamberlain’s reasonable control and
not arising under normal and standard operating conditions.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by
the consumer as this electrical fitting does not form a part of the Unit
(opener).
If this Chamberlain Limited Warranty does not apply, you may have rights
available to you under the Australian and New Zealand consumer
protection laws.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of
the
Competition and Consumer Act 2010
) (as amended, consolidated or
replaced):
1 all other guarantees, warranties and representations in relation to the
Unit or its supply are excluded to the extent that Chamberlain can
lawfully exclude them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or
inability to use, the Unit, other than those which were reasonably
foreseeable as liable to result from the failure.
Liability – New Zealand only
Except as set out in the
Fair Trading Act 1986 and the Consumer
Guarantees Act 1993
(as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the
Unit or its supply are excluded to the extent that Chamberlain can
lawfully exclude them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or
inability to use, the Unit, other than those which were reasonably
foreseeable as liable to result from the failure.
Note
Chamberlain reserves the right to change the design and specifications of
the Unit without prior notification. Some features or accessories of the
Unit may not be available in certain markets or areas. Please check with
your distributor.
Chamberlain service centre contact details
Australia
Phone toll free 1800 638 234
Fax toll free 1800 888 121
Website: gomerlin.com.au
New Zealand
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Website: gomerlin.co.nz
Email: [email protected]
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Unit1, 75 Epping Road
North Ryde NSW 2113
(PO BOX 1446, Lane Cove NSW 1595)
114A5184C