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Section 9 - Customer Assistance Information
Page 110 90-8M0070299
eng
MAY 2012
Product Repair and Service
Always return the product to your local authorized dealer should the need for service arise. Only authorized dealers have
factory‑trained mechanics with the knowledge, special tools, equipment, and genuine parts and accessories to properly service
your engine should the need occur.
Service Away from Home
If you are away from your local dealer and the need arises for service, contact the nearest authorized dealer. Refer to the
Yellow Pages of the telephone directory. If, for any reason, you cannot obtain service, contact the nearest Mercury Marine
Service Office.
Parts and Accessories Inquiries
All inquiries concerning genuine replacement parts and accessories should be directed to your local authorized dealer. The
dealer has the necessary information to order parts and accessories for you. When inquiring on parts and accessories, the
dealer requires the model and serial number to order the correct parts.
Service Assistance
Your satisfaction with your outboard product is very important to your dealer and to us. If you ever have a problem, question or
concern about your outboard product, contact your dealer or any authorized Mercury Marine dealership. If additional assistance
is required, take these steps.
1. Talk with the dealership's sales manager or service manager. If this has already been done, then contact the owner of the
dealership.
2. Should you have a question, concern, or problem that cannot be resolved by your dealership, please contact Mercury
Marine Service Office for assistance. Mercury Marine will work with you and your dealership to resolve all problems.
The following information will be needed by the service office:
•
Your name and address
• Daytime telephone number
• Model and serial number of your outboard
• The name and address of your dealership
• Nature of problem
Mercury Marine Service Offices
For assistance, call, fax, or write. Please include your daytime telephone number with mail and fax correspondence.
United States, Canada
Telephone
English ‑ (920) 929‑5040
Français ‑ (905) 636‑4751
Mercury Marine
W6250 W. Pioneer Road
P.O. Box 1939
Fond du Lac, WI 54936-1939
Fax
English ‑ (920) 929‑5893
Français ‑ (905) 636‑1704
Website www.mercurymarine.com
Australia, Pacific
Telephone
(61) (3) 9791‑5822 Brunswick Asia Pacific Group
41–71 Bessemer Drive
Dandenong South, Victoria 3175
Australia
Fax (61) (3) 9706‑7228
Europe, Middle East, Africa
Telephone
(32) (87) 32 • 32 • 11 Brunswick Marine Europe
Parc Industriel de Petit-Rechain
B-4800 Verviers,
Belgium
Fax (32) (87) 31 • 19 • 65