Section 5 - Customer Assistance Information
Page 44
90-8M0093150
eng
MAY 2014
Service Assistance
Local Repair Service
If you need service for your Mercury‑outboard‑powered boat, take it to your authorized dealer. Only authorized dealers
specialize in Mercury products and have factory‑trained mechanics, special tools and equipment, and genuine Quicksilver parts
and accessories to properly service your engine.
NOTE: Quicksilver parts and accessories are engineered and built by Mercury Marine specifically for your power package.
Service Away From Home
If you are away from your local dealer and the need arises for service, contact the nearest authorized dealer. If, for any reason,
you cannot obtain service, contact the nearest Regional Service Center. Outside the United States and Canada, contact the
nearest Marine Power International Service Center.
Stolen Power Package
If your power package is stolen, immediately advise the local authorities and Mercury Marine of the model and serial numbers
and to whom the recovery is to be reported. This information is maintained in a database at Mercury Marine to aid authorities
and dealers in the recovery of stolen power packages.
Attention Required After Submersion
1. Before recovery, contact an authorized Mercury dealer.
2. After recovery, immediate service by an authorized Mercury dealer is required to reduce the possibility of serious engine
damage.
Replacement Service Parts
!
WARNING
Avoid fire or explosion hazard. Electrical, ignition, and fuel system components on Mercury Marine products comply with
federal and international standards to minimize risk of fire or explosion. Do not use replacement electrical or fuel system
components that do not comply with these standards. When servicing the electrical and fuel systems, properly install and
tighten all components.
Marine engines are expected to operate at or near full throttle for most of their lives. They are also expected to operate in both
fresh and saltwater environments. These conditions require numerous special parts.
Parts and Accessories Inquiries
Direct any inquiries concerning Quicksilver replacement parts and accessories to your local authorized dealer. The dealer has
the necessary information to order parts and accessories for you if they are not in stock. Only authorized dealers can purchase
genuine Quicksilver parts and accessories from the factory. Mercury Marine does not sell to unauthorized dealers or retail
customers. When inquiring about parts and accessories, the dealer requires the
engine model
and
serial numbers
to order
the correct parts.
Resolving a Problem
Satisfaction with your Mercury product is important to your dealer and to us. If you ever have a problem, question or concern
about your power package, contact your dealer or any authorized Mercury dealership. If you need additional assistance:
1. Talk with the dealership's sales manager or service manager. Contact the owner of the dealership if the sales manager and
service manager have been unable to resolve the problem.
2. If your question, concern, or problem cannot be resolved by your dealership, please contact the Mercury Marine Service
Office for assistance. Mercury Marine will work with you and your dealership to resolve all problems.
The following information will be needed by the Customer Service:
•
Your name and address
•
Your daytime telephone number
•
The model and serial numbers of your power package
•
The name and address of your dealership
•
The nature of the problem
Contact Information for Mercury Marine Customer Service
For assistance, call, fax, or write to the geographic office in your area. Please include your daytime telephone number with mail
and fax correspondence.
