Mercedes-Benz smart Wallbox Home, Руководство по установке

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smart Wallbox Error detection and solutions 19
‡ Error detection and solutions.
Should a malfunction occur during operation of the smart Wallbox Home, this is shown by the multi-colo-
red LED display in the lower part of the housing cover as an error code. The LED may ...
... flash in a range of colors
... pulsate and flash in a range of colors
The following chapter describes how you recognize malfunctions as well as error states, and which mea-
sures you can take to resolve them.
Operational malfunctions and solutions.
For safe operation, the smart Wallbox Home must be protected by an MCB in the domestic power supply in
addition to the internal RCCB. To take suitable measures and restore operation in case of malfunction, you
must first clearly identify the type of error. The following errors may occur:
Type of error Possible cause Suggested solution
The LED is not
functioning.
The Wallbox does
not have a power
supply.
The power supply is interrupted: Check the upstream MCB and
the internal RCCB and switch them back on if required. If the
error repeats or occurs permanently, contact your local smart
technical support.
The Wallbox has
not been con-
nected in ac-
cordance with
the respective
type of mains
power connection
for the country of
installation.
Check your mains connection scheme using the overview of
country-specific mains connection schemes on page 30 in
this manual or on the www.yourwallbox.de website via the fol-
lowing link:
www.yourwallbox.de/downloads/documents/Mains_Connec-
tion_Schemes_Home_Advanced.pdf
If necessary, change your mains connection scheme according
to this overview.
An internal fault
has occurred in
the Wallbox.
The Wallbox must be replaced. In this case, please contact your
local smart technical support.
The electric ve-
hicle is not re-
cognized.
The charging
cable is not
plugged into the
vehicle properly.
Remove the charging plug from the vehicle and plug it back in:
Should the error persist, check the charging cable for damage
and contact your local smart technical support.
The LED shows
an error code.
The smart Wall-
box Home detects
a malfunction.
You can find further information on error codes in the following
section. Please re-initiate the charging procedure: If the error
repeats or occurs permanently, take the Wallbox out of operati-
on (see „Taking the product out of and back into operation.“ on
page 23) and switch off the upstream MCB. Contact your local
smart technical support.
PLEASE NOTE!
Should the power supply be faulty, please take the Wallbox out of operation (see „Taking the product
out of and back into operation.“ on page 23) and switch off the upstream MCB. Contact smart technical
support or your installation service provider.
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