DMU380ZA Series
User’s Manual
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Doc# 7430-3810 Rev.02
Page 79
10
Warranty and Support Information
Customer Service
10.1
As a MEMSIC customer you have access to product support services, which include:
Single-point return service
Web-based support service
Same day troubleshooting assistance
Worldwide MEMSIC representation
Onsite and factory training available
Preventative maintenance and repair programs
Installation assistance available
Contact Directory
10.2
United States: Phone: 1-408-964-9700 (8 AM to 5 PM PST)
Fax:
1-408-854-7702 (24 hours)
Email: [email protected]
Non-U.S.:
Refer to website
Return Procedure
10.3
10.3.1
Authorization
Before returning any equipment, please contact MEMSIC to obtain a Returned Material
Authorization number (RMA).
Be ready to provide the following information when requesting a RMA:
Name
Address
Telephone, Fax, Email
Equipment Model Number
Equipment Serial Number
Installation Date
Failure Date
Fault Description
Will it connect to NAV-VIEW 3.X?
10.3.2
Identification and Protection
If the equipment is to be shipped to MEMSIC for service or repair, please attach a tag TO
THE EQUIPMENT, as well as the shipping container(s), identifying the owner. Also
indicate the service or repair required, the problems encountered, and other information
considered valuable to the service facility such as the list of information provided to
request the RMA number.
Place the equipment in the original shipping container(s), making sure there is adequate
packing around all sides of the equipment. If the original shipping containers were
discarded, use heavy boxes with adequate padding and protection.