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MACH 5, AS-950C, HJ950C

DIGITAL COLOR PRINTER

SERVICE GUIDE

Rev 6-23-14

Содержание AS-950C

Страница 1: ...MACH 5 AS 950C HJ950C DIGITAL COLOR PRINTER SERVICE GUIDE Rev 6 23 14...

Страница 2: ...th other equipment Make sure there is no strain on the power cord caused by jamming between equipment walls or furniture DO NOT remove covers Covers enclose hazardous parts that should only be accesse...

Страница 3: ...Toolbox System Status Messages 24 Ink Accumulating in the Wrong Areas of the Printer 29 Jams in the Printer 30 Removing Jammed Media 30 How to Zero the Tilt Sensor 31 SECTION 4 Toolbox Service Feature...

Страница 4: ...he Printhead Lever Latch 100 Replacing the Printhead Lever Latch Solenoid 103 Replacing the Clamshell Latch Pins 105 Upper Clamshell Latch Pin Replacement Kit 42 900 35 105 Lower Clamshell Latch Pin R...

Страница 5: ...aning the Lift Arm Sensor 157 Cleaning the Encoder Wheel on the Lift Motor 158 Cleaning Other Items inside the Print Engine 159 Grit Rollers Media Transport Rollers 159 Media Paperpath Sensors 159 Pap...

Страница 6: ...___ ______________________________________________________ ______________________________________________________ ______________________________________________________ _______________________________...

Страница 7: ...ridge M5PRINT N Known good Service Station 123 2483 Lint free cloths Distilled or Deionized water Computer Win XP Vista Win 7 with USB 2 0 port and USB cable It would be best if the computer system ha...

Страница 8: ...e privileges admin rights How to check your system for the minimum system requirements shown above Right click on My Computer and select Properties The system information including Operating System Pr...

Страница 9: ...head nozzle surface re wetted using deionized or distilled water and the cartridge reinstalled Please refer to the appropriate sections in this manual for removing and installing the printhead cartrid...

Страница 10: ...Solutions Press the Full Clean Printhead button located in the Toolbox User Interface screen and lightly tap on the ink tubes and Printhead Cartridge as the system is circulating ink This can help dis...

Страница 11: ...e normally due to the nozzle reaching its end of life 50 000 000 ejections Possible Solutions Press the Full Clean Printhead button located in the Toolbox User Interface screen Manually clean the prin...

Страница 12: ...he system This can also occur if there is a problem with the squeegee blade in the Wiper Motor Assembly The squeegee blade and squeegee roller are responsible for removing ink and debris from the wipe...

Страница 13: ...ing a lint free cloth dampened with distilled water to remove excess ink If possible rotate the media and image 90 270 or 180 degrees Sometimes the direction of feed and the mechanics of how the media...

Страница 14: ...rinter can have an effect Reduce the amount of ink being sprayed onto the media by setting the print quality to Normal Spraying less ink will improve the drying time Reduce the print speed to provide...

Страница 15: ...removing the PPS spacers Try printing on a thicker piece of media i e 40lb paper If problem does not occur on heavier material the media you are feeding may be too flimsy Problem Damaged Printhead no...

Страница 16: ...ce Replace Ink Tank To avoid damaging additional Ink Tanks please see section titled Replacing The Ink Tanks To help improve Ink Level estimation accuracy make sure the firmware is up to date and try...

Страница 17: ...ia Make sure table that printer is placed on is level Make sure to power down the printer using the ON OFF button before shutting off the Main Power Switch Thin crisp vertical line s of missing color...

Страница 18: ...s Check to be sure Wiper_motor E and Pump_motor B Check clean Sensor board on Dual Pinch Valve Check ink tubes Is the Antistatic Brush Assy pinching tubes Replace ink tanks Replace the Ink Tank Replac...

Страница 19: ...during transport Hole in media is passing over the Paperpath Entry sensor Media is oddly shaped running media with open flap at trailing edge To help keep nozzles from drying clogging all nozzles of...

Страница 20: ...blem within printer ON OFF Button Fuse Receptacle Power Supply Main PCB Try powering up engine using small red button located below power connection on Main PCB If it powers up then there is an issue...

Страница 21: ...ade wedged not seated properly Debris build up on blade and rollers increasing friction Bad wiper roller motor Verify ribbon cable and motor cable are properly connected to board on side of Service St...

Страница 22: ...not meet minimum requirements Java Microsoft NET Framework not installed or version not supported Printer s Toolbox Embedded Web Server not responding Firewall is blocking communication with Toolbox...

Страница 23: ...No power Readjust Side Guides Check that power is ON Main Power Switch and ON OFF button and that the power cord is plugged in Adjust Separator to thickness of media Adjust Separator to thickness of m...

Страница 24: ...media is cleared from the print engine Toolbox Cutsheet Feeding Mode is set to Max Throughput Feed Sensor is dirty dusty damaged Improper Connection at I O board Improper Connection of J703 at Main PC...

Страница 25: ...ontacts Reinsert printhead Replace printhead Multiple Inks Low Reorder Ink Multiple Ink Tanks Out Replace empty Ink Tanks Multiple Ink Tanks are missing Insert missing Ink Tanks Clean electrical conta...

Страница 26: ...pted Carefully open the Clamshell remove jammed Media from printer and close the Clamshell The System Status message in red should go away The toolbox Paperpath line should change to Paperpath Entry N...

Страница 27: ...nk contacts as outlined in Operator Maintenance section Clear error by pressing the Refresh Ink Levels button in the Toolbox Clean Ink Tank contacts located at the back of the Ink Tank slot If problem...

Страница 28: ...s not properly registered at the expected position If the Service Station was just installed check to be sure it was installed properly Depending on the reason check the associated component and relat...

Страница 29: ...erial Number SG16PZ401713 Printhead A022C5 Primed System hasn t fully initialized Printhead Latch open or problem with latch sensor signal Maintenance may be disabled If just powered on or printhead w...

Страница 30: ...ing If priming fails a second time let printer sit for a few hours before attempting again Release Printhead and reinstall using proper techniques MECH_CANCELPAGE Job was canceled by user pressing the...

Страница 31: ...ce Station flows through the wicking material and out the hole located on the bottom of the service station In some cases the wicking material that hangs out this hole may not be directed into the tro...

Страница 32: ...Postal stiffness requirements for automated feeding is acceptable in the Digital Color Printer 4 Media that is too thick for the printer 5 Media that is too wide for the printer or media that skews a...

Страница 33: ...been zeroed 0 0 or 0 20 NOTE If you are unable to zero the Tilt readings using this procedure please use the process described below Using the Service Menu Features to Zero the Tilt Readings 4 If the...

Страница 34: ...t reports and run maintenance tasks on the Printer from your computer NOTE Please refer to the Operators Guide for more details about other features in the Toolbox that are not covered in this Service...

Страница 35: ...r shuts OFF then restarts automatically to complete the installation Diagnostics Menu From this screen you can see the current status of your Printer You can also Print Sample Page Prints type and col...

Страница 36: ...ct Ethernet cable to Network Port on Rear Panel of Printer Service Menus For authorized service personnel only Provides access to more advanced Printer Control and Maintenance menus Enter password 630...

Страница 37: ...e default settings by pressing the Reset to Factory Settings button NOTE After changing the settings on this page and pressing Submit you must properly power down the Print Engine before they will be...

Страница 38: ...o the features outlined below in red please don t make changes from default unless instructed by a Tier 2 Support Agent or following a written procedure from this manual If you aren t sure if the sett...

Страница 39: ...rk colors on the underside you may experience paper jam conditions when there is no physical media in the machine If the Exit Sensor appears to be operating normally select Ignore Exit Sensor then cli...

Страница 40: ...ommands improperly commands should not be used unless you are following the instruction of a Tier 2 Support Agent or are following a written procedure from this manual Exit Service Menus Clicking Exit...

Страница 41: ...Drive tension without guesswork ADJUST BELT TENSION A Unplug the Printer Remove the right hand Side Cover 5 screws B Loosen the two screws that mount the Main Drive Motor to the Frame C Install the T...

Страница 42: ...C RED to Print Engine White to I O Board J1 Black to I O Board J1 Black to Print Engine N C Green Yellow to Frame Ground Blue from AC Receptacle Brown from AC Receptacle V 24 VDC V Logic Ground GND Ea...

Страница 43: ...azy due to dust damage improper adjustment or reflector angle and it will toggle when you give it enough time to do so but it may not always toggle at the small gap generated between pieces To test fo...

Страница 44: ...er Feed Sensor is uncovered not interrupted no paper present You should measure 7 5 VDC when the Paper Feed Sensor is covered interrupted paper present If readings are OK then Paper Feed Sensor signal...

Страница 45: ...t viewed in Toolbox User Interface Menu Paperpath Entry No interrupted paper present Paperpath Entry Yes open no paper Exit Sensor The exit sensor is a reflective sensor It consists of a single device...

Страница 46: ...ematurely with media partially fed into the print engine The following messages may appear in the Toolbox utility PAPERPATH_PRINTZONE_BLOCKED or PAPERPATH_PAPERJAM Cleaning Clean the sensor using comp...

Страница 47: ...e FAN connection positions for the purpose of troubleshooting Feeder Motor feed section The Feeder Motor in the feed section gets its drive from J4 on the Interface I O Board The I O board receives th...

Страница 48: ...ly show PaperPath_PaperJam or PaperPath_PrintZone_Blocked This issue needs to be resolved before the system will engage the clutch If you are NOT getting any drive to the Clutch during the Paper Feed...

Страница 49: ...e assembly Flip the clutch drive spline over and insert it back into the Pulley Reinstall the snap ring Reinstall the Feed Roller Drive Pulley clutch drive splines facing out and test for proper opera...

Страница 50: ...sconnected Please use the following procedure to resolve IMPORTANT If you see the message Fatal 71 02 you are using old firmware It is mandatory that you update the firmware to 20130820 or higher This...

Страница 51: ...behind the metal duct for the lower dust exhaust fan Note The factory has started to hot glue this connection to help prevent it from coming loose in transit 4 Use a long blade flat tip screwdriver to...

Страница 52: ...4VDC TP2 Counter 3 VDC open no paper 0 VDC interrupted paper present Count should also increase by one digit each time the Feed Sensor is interrupted TP3 Clutch Must measure from TP3 to the bottom pin...

Страница 53: ...l to avoid spills or stains during this process Wrap each ink tank in a clean lint free absorbent material and place them in a sealed plastic bag as a precaution against any spillages during transport...

Страница 54: ...s WARNING THE FOLLOWING DISASSEMBLY SHOULD ONLY BE DONE BY A QUALIFIED TRAINED SERVICE REPRESENTATIVE WARNING ALWAYS POWER DOWN THE PRINTER BEFORE CONNECTING OR DISCONNECTING ANY WIRING HARNESSES OR C...

Страница 55: ...the Left hand Front Side Cover Pull Cover away from machine and set aside 3 Reassemble in reverse order Components under Left Hand Operator Side Covers 1 Main Print Engine Printed Circuit Board 2 Pri...

Страница 56: ...ver Then remove the 3 screws from the bottom of the Cover Major Components under Right Hand Non Operator Side Cover 1 Interface PC Board 2 Main Power Plug Switch Fuse 3 USB Connector 4 Network Connect...

Страница 57: ...and the Encoder Sensor NOTE To remove the Motor disconnect the wires and remove the two mounting screws CAUTION DO NOT SCRATCH OR OTHERWISE DAMAGE THE ENCODER WHEEL WHEN REMOVING THE MOTOR DRIVE BELT...

Страница 58: ...the two standoffs B Remove the Encoder Sensor by carefully moving the Sensor down and away from the Encoder Wheel NOTE Be very careful not to damage Encoder Wheel 2 Remove the Encoder Wheel Assembly f...

Страница 59: ...ch side of the Separator Guide Assembly and remove it from the machine 6 Remove Antistatic Brush Assembly A from mounting studs Unlatch the two latches one on either side of the Assembly and lift the...

Страница 60: ...machine and set aside 9 Remove the screw holding the Clutch Support Bracket and remove the bracket 10 Remove the Rear Feed Roller Drive Pulley NOTE The spring and washer keep tension on the clutch so...

Страница 61: ...e other side of the machine Carefully remove the belt Then lift the Roller and Shaft Assembly from the machine 13 The Front Feed Rollers and Pull Out Rollers and Shafts can be removed in the same mann...

Страница 62: ...ve the Left hand Rear Side Cover Remove 2 screws at the top and bottom of the Rear Left hand Side Cover Remove the Cover 2 Remove 2 screws at the top and bottom of the Front Left hand Side Cover Pull...

Страница 63: ...ther side of the Assembly and lift the assembly off the four mounting pins as shown Do not bend the brushes CAUTION DO NOT BEND PINCH OR CUT THE INK LINES LOCATED DIRECTLY IN FRONT OF THE BRUSH ASSEMB...

Страница 64: ...can skip this step Ink Tank Door will be released once you remove the operator side frame step 8 8 Remove Left hand Inner Side Frame 3 screws Remove the Ink Tank Door mounting screw First remove the...

Страница 65: ...studs on the Print Engine 11 Remove Front Center Plate Assembly Remove the 2 screws holding the Delivery Roller Shaft to the Assembly NOTE you will have to remove the Bearing to remove Shaft from the...

Страница 66: ...tions on Rev B boards are different than shown here Wires are labeled for easy reconnection CAUTION DO NOT DAMAGE THE WIRES WHEN REMOVING THEM 3 Remove the 4 screws that attach the PC Board to the Sid...

Страница 67: ...Z3 to SG126Z3 Main PCB for Z3 Print Engine Higher than SG126Z3 Main PCB for Z4 Print Engine MY MR Main PCB for MR Print Engine NOTE Part 42 500 300 was dropped since it was identical to 42 500 200 Whe...

Страница 68: ...cover away from machine and set aside Tip Keep track of where screws are removed from They are different 5 Remove Operator Side Cover Remove 2 screws at the top and bottom of the Operator Side Cover...

Страница 69: ...ide of the enclosure Once the screws are removed lift the cover up and then towards you so the cover clears the back side of the enclosure 8 Carefully disconnect all connections from Main PCB IMPORTAN...

Страница 70: ...r higher print engine If you have a Z2i engine do NOT use the following images to guide you through the connection process The cables and socket connection positions are different on Z2i boards We hav...

Страница 71: ...SECTION 6 DISASSEMBLY AND ASSEMBLY 69 a J1002 Cable J1002 Socket Location Connection...

Страница 72: ...SECTION 5 DISASSEMBLY AND ASSEMBLY 70 b J1000 Cable J1000 Socket Location Connection...

Страница 73: ...SECTION 6 DISASSEMBLY AND ASSEMBLY 71 c J551 Cable J551 Socket Location Connection...

Страница 74: ...SECTION 5 DISASSEMBLY AND ASSEMBLY 72 d J703 Cable J703 Socket Location Connection...

Страница 75: ...SECTION 6 DISASSEMBLY AND ASSEMBLY 73 e P2002 Cable P2002 Socket Location Connection...

Страница 76: ...SECTION 5 DISASSEMBLY AND ASSEMBLY 74 f P2004 Cable P2004 Socket Location Connection...

Страница 77: ...SECTION 6 DISASSEMBLY AND ASSEMBLY 75 g P2006 Cable P2006 Socket Location Connection...

Страница 78: ...SECTION 5 DISASSEMBLY AND ASSEMBLY 76 h J35 Cable J35 Socket Location Connection...

Страница 79: ...SECTION 6 DISASSEMBLY AND ASSEMBLY 77 i P1 Cable P1 Socket Location Connection...

Страница 80: ...SECTION 5 DISASSEMBLY AND ASSEMBLY 78 j P2005 Cable P2005 Socket Location Connection...

Страница 81: ...SECTION 6 DISASSEMBLY AND ASSEMBLY 79 k P2003 Cable P2003 Socket Location Connection...

Страница 82: ...SECTION 5 DISASSEMBLY AND ASSEMBLY 80 l J20 Cable J20 Socket Location Connection...

Страница 83: ...SECTION 6 DISASSEMBLY AND ASSEMBLY 81 m J2001 Cable J2001 Socket Location Connection...

Страница 84: ...SECTION 5 DISASSEMBLY AND ASSEMBLY 82 n J250 Data Cable J250 Data Cable Socket Location Connection o J260 Data Cable J260 Data Cable Socket Location Connection...

Страница 85: ...N 6 DISASSEMBLY AND ASSEMBLY 83 13 Verify that All Cables Are Installed NOTE There will be 10 open sockets after all cables have been installed Open Sockets J550 J554 J553 J750 J706 J504 J353 J400 J37...

Страница 86: ...ower Supply Cables to Main PCB removed in Step 6 16 Reconnect the Power Cord and Interface Cable removed in steps 2 and 3 17 Power the Printer ON and perform a quick Test before you re install side co...

Страница 87: ...t Engine Pump Motor c Feeder Motor d Wiper Motor J35 Control Buttons Power Paper Cancel Buttons LED P1 Pen Driver Printed Circuit Assembly MPCA Printhead QAI Bus and 2 5 VDC QAI power 3 3 VDC logic po...

Страница 88: ...the original packaging Shut the printer down by first pressing the Control Panel Power button then the Main Power switch on the rear panel Unplug the unit 2 Remove the Left hand Rear Side Cover by re...

Страница 89: ...Tank Door will be released once you remove the operator side frame step 12 7 Remove Top Cover Remove cover pivot screw at non operator side Remove Top Cover and set aside Tip To save time you can skip...

Страница 90: ...tion 10 Remove Antistatic Brush Assembly A from mounting studs Unlatch the two latches one on either side of the Assembly and lift the assembly off the four mounting pins as shown Do not bend the brus...

Страница 91: ...the Encoder wire from the Encoder Printed Circuit Board Pull these wires clear from the other wiring so they won t snag when the Print Engine is removed 12 Remove Left hand Inner Side operator side Fr...

Страница 92: ...is NOT the suggested way to access and remove these screws 14 Carefully slide Print Engine out of Printer Print Engine is entire unit including the Ink Station 15 Reassemble in reverse order IMPORTANT...

Страница 93: ...tion are removed Removing the Print Engine Base Provides access to parts located underneath the Print Engine 1 Remove Ink Waste Tray from below Ink Reservoirs and put aside 2 Remove Engine Base Remove...

Страница 94: ...oses in order shown to hose splice connectors included with kit D IMPORTANT Make sure you know where each ink hose connects for reassembly Replacing Dual Pinch Valve Assembly Remove old Valve Assembly...

Страница 95: ...run out of these items and into areas it should not be causing damage and creating allot of cleanup time Try to finish this procedure as quickly as possible Once the print engine is upright again re...

Страница 96: ...Pinch Valve Assembly away from chassis without kinking or pulling out hoses Sensor Board Replacement Procedure 1 Secure the spring loaded shaft using the Dual Pinch Valve Wrench included in Kit Positi...

Страница 97: ...oles The Inserts are added to align the Motor Assembly with the Valve Body during re assembly thereby keeping the Pinch Valve Shaft aligned Since the Sensor Flag is mounted to the Pinch Valve Shaft mi...

Страница 98: ...96 6 Attach the Motor Assembly Install all three 3 screws A and then tighten them to secure the Pinch Valve Motor Assembly to the Pinch Valve Body 7 Remove the Pinch Valve Wrench 8 Reinstall the Pinc...

Страница 99: ...e cables or components motors that connects to this board Please be sure to check all connections to from the DPCA board for proper connection and for possible Pinched damage wires In particular check...

Страница 100: ...ank Interface Boards The Ink Tank Interface Boards are attached to the print engine on plastic blocks The assembly Ink Tank Interface Boards and plastic block is known as a QA Chip Assembly A Unplug w...

Страница 101: ...rews attaching the PCA to the head board mount Install in reverse order Removing the Starwheel Assemblies Location Upper Clamshell Open the Print Engine Clamshell to access the two Starwheel Assemblie...

Страница 102: ...flat on a level surface A Lift the latch B Remove 2 screws located on underside of the latch hinge block May require a mirror to find the screw heads Remove the Latch Assembly CAUTION Latches are spri...

Страница 103: ...ntly pull the rounded end of the Spring out from beneath the plastic tab in the housing and remove the Spring Repeat the procedure to remove the second Spring 7 Gently insert a small flathead screwdri...

Страница 104: ...the Printhead Latch 3 Repeat Steps 2A and 2B for the left side 4 Remove the Printhead from the protective cap and wipe the Printhead surface according to standard installation procedure then install 5...

Страница 105: ...Release Printhead to release the Printhead Latch 3 Once the Latch pops up click Shutdown to shut down the Printer 4 Lift the Latch manually to access the Solenoid and Latch Support Base 5 Remove the P...

Страница 106: ...he Solenoid to the Base Assembly 8 Cut two cable ties A Unplug the Solenoid connector B from the wiring harness 9 Carefully lift the Base Assembly just enough to remove the Solenoid assembly from unde...

Страница 107: ...versions have welded pins that cannot be replaced Tools Needed Small T10 x 80 screwdriver 5 64 hex head screwdriver small wire clippers small semi round file and 2 small cable ties TIP It is possible...

Страница 108: ...the other side 7 Slide the Latch Lever and Spring off of the Upper Latch Pin NOTE You may have to separate the Lever from the Spring Repeat procedure on the other side 8 Remove the Print Engine Frame...

Страница 109: ...t Engine or Printer 11 If necessary remove the old Latch Pin with pliers 12 Install the new Upper Latch Pin using the socket head screw supplied with the kit Make sure the Pin stays straight as you in...

Страница 110: ...rame The lower spring arm fits over the tab on the Latch Lever NOTE This can be tricky you may require two small flat blade screwdrivers or other tools to snap the lower spring end over the Lever tab...

Страница 111: ...lip no longer sticks you can use thin double sided tape or adhesive transfer tape secure it to the top of the Crossmember 19 Reinstall the mounting blocks and Exit Wheels Assembly 20 Carefully remove...

Страница 112: ...eded Small Phillips screwdriver small long shaft Phillips screwdriver 1 16 Allen head screwdriver and Pliers NOTE Check if the Latch Pins are pressed in on your Print Engine not welded Later versions...

Страница 113: ...B Remove 2 screws from Operator side of Exit Center Plate Assembly C Loosen 1 screw 2 A Remove 1 screw from non operator side of Exit Center Plate Assembly B Loosen 1 screw 3 Detach Exit Roller from...

Страница 114: ...Latch Roller for reinstallation 5 Remove Latch Pin with pliers NOTE Only works if Latch Pin is press fit if Latch Pin is welded this procedure will not work 6 Align new Latch Pin with existing hole At...

Страница 115: ...Cover does not have to be removed to clean Ink Revolver Couplings Replacing the Ink Revolvers 1 Route the hose leads from the new Revolver through the same frame cutout as the existing hoses 2 Work on...

Страница 116: ...D ASSEMBLY 114 5 Slide the new Ink Revolver back in its track and align the yoke on rear with the hinge bracket Make sure the new Revolver is turned correctly 6 Reinstall the Pin and C clip 7 Reinstal...

Страница 117: ...rectly Apply a small amount of gear lube to Lifter Gear Remove Lifter Motor Assembly and Lifter Gear A Remove 2 screws holding Lifter Motor Assembly Bracket B Unplug the wire harness from the Lifter M...

Страница 118: ...per Motor A Remove 2 screws B Unplug the wire harness from the Stepper Motor Printed Circuit Board C Note the position of the motor gears to make sure gears will mesh with the Service Station gear if...

Страница 119: ...he MPCA Panel Cover must be removed and the panel folded out of the way 1 Remove 4 screws to remove the Cover Set aside NOTE End panel screws intentionally left off to improve accessibility 2 Remove t...

Страница 120: ...Encoder Wheel Assembly NOTE Be careful of the tension spring and washers located on the shaft behind the Encoder Assembly Install in reverse order Printers with earlier Z2i Print Engines may have an e...

Страница 121: ...sed encoder follow the steps on the previous page for removing the Encoder Cover steps A C only See Replacing Encoder or Encoder Sensor Printers with Z3 Z4 MR Print Engines Then remove the drive belt...

Страница 122: ...r for reassembly C Remove Pulley from Shaft Install in reverse order NOTE Align slot on Pulley with pin in Shaft before installing Encoder Grit Roller Gear Pulley A Disconnect and remove the Encoder A...

Страница 123: ...einstall the Main Printed Circuit Assembly 1 Gently lift up the Wiring Panel NOTE DO NOT pinch or cut wires running through Frame 2 Reinstall the two 2 mounting screws into bottom of MPCA Panel 3 Rein...

Страница 124: ...round cable when reattaching Clamshell Assembly to chassis Check that no wires or hoses are being snagged or pinched Clamshell Assembly Components Underside A Exit Sensor B Paperpath Entry Sensor Emit...

Страница 125: ...the upper Clamshell and an Emitter located in the lower Clamshell Receiver Under Upper Clamshell A Remove 2 screws B Disconnect wiring harness Install in reverse order Emitter Under Lower Clamshell A...

Страница 126: ...verse order NOTE Make sure wire harnesses are plugged into correct printed circuit board Replacing Wiper Motor Flex Cable PCA A Carefully unclip the Printed Circuit Board from the holder and turn it o...

Страница 127: ...is not possible if lift arms are broken In this case leave the printhead and tanks installed to reduce the chance of ink leakage Service Station must be removed prior to servicing the Lifting Arms Se...

Страница 128: ...t Motor on the Print Engine 3 Disconnect encoder sensor connector this is an image of the Z2i engine Encoder on Z2i Print Engine Encoder on Z3 Z4 MR Print Engine Note This is a picture of an older Pri...

Страница 129: ...he top section of the print engine so the motor clears the board housing Tilt the top section of the print engine back to expose the underside Be careful not to damage wires or kink pinch ink tubes 6...

Страница 130: ...r This is not a hex shaped hole in the worm gear but you can usually get enough friction to turn the gear 8 Remove the Service Station Drive Motor Servo bracket and drive gears This will allow free th...

Страница 131: ...Station Side Rail Tracks NOTE The Service Station Drive Shaft will be removed with the Service Station Side Rail on the Non Operators side 11 Remove the Lifting Arm Spring s 12 Remove c clip that sec...

Страница 132: ...equivalent to the Lifting Arm pivot pin and the area of the lifting arm that contacts the Lifting Arm Cam Super Lube 21030 or equivalent is suggested Then install the new Lifting Arm s and secure usin...

Страница 133: ...nd then out again using the large drive gear If you feel any resistance you need to correct this issue before proceeding Resistance may be caused by installing the Service Station crooked by Side Rail...

Страница 134: ...they will stop At this time the Toolbox will show a Fatal 71 02 or MECH_FAIL_PERMANENT message indicating that the printer is having problems recognizing and moving the service station components thi...

Страница 135: ...ams and when automated servicing does not clear nozzles Media Path Clean to remove excess ink residue and debris Print Engine System Components Paper Path surfaces upper and lower Clean to remove exce...

Страница 136: ...CKMYK boxes may be low or empty 2 Click Replace Ink Tanks This disconnects Printer communication with the Ink Tanks and allows safe installation and replacement Once the Confirm screen displays it is...

Страница 137: ...r is ready for use 8 Close the Ink Tank Door WARNING The ink in the Ink Tanks may be harmful if swallowed Keep new and used Ink Tanks out or reach of children Discard empty Ink Tanks immediately Clean...

Страница 138: ...the Ink Tank s labels up latch the Ink Tank Latch es and click Continue on the Confirm screen then Refresh Ink Levels on the User Interface screen 5 Close the Ink Tank Door Storage New Ink Tanks shoul...

Страница 139: ...ype E II Electronic Grade Water and a damp lint free cloth wiping end to end Gray strip located below orange strip Take care not to damage the copper contacts the metal plate or the gold Printhead sur...

Страница 140: ...atch fully to disengage the ink couplings from the printhead cartridge 6 Remove the old printhead as shown below Tilt the cartridge back and then lift up to remove 7 To help reduce ink spills place th...

Страница 141: ...rint quality with 100 ink coverage each nozzle firing at 1600 dpi down length of media the printer is depositing 4 2 liner inches of print per piece At this rate you can expect a yield of approximatel...

Страница 142: ...Pen Driver Printed Circuit Board Positioned opposite the Ink Revolvers 2 Dampen a new lint free cloth in deionized distilled water 3 Use a very gentle up and down motion to clean the contact pins NOTE...

Страница 143: ...ater chance for scuff marks to occur on the media Procedure 1 Power down the printer using the ON OFF button 2 After the Control Panel Lights have all turn OFF Open the Top Cover 3 Carefully release t...

Страница 144: ...fibers hair particle accumulation etc Contact your service support representative if you see signs of wear or debris on the roller The wiper roller may need to be cleaned or replaced NOTE A new unuse...

Страница 145: ...ty to perform as intended If you experience print quality issues that are not resolved by performing the steps found in the Troubleshooting Section under Print Quality Issues it may be time to have th...

Страница 146: ...is a good idea to place an absorbent towel under the Service Station as you remove it to prevent any drips or leaks 4 Disconnect the Ribbon Cable Slide the Latch open on the Service Station Circuit Bo...

Страница 147: ...he latches can be opened 3 Release the two latches that secure the wiper roller 4 Remove the Wiper Roller from the Wiper Motor Assembly Cleaning Replacement 1 Using distilled water immerse for 10 minu...

Страница 148: ...ed Allow the Wiper Motor Assembly to soak for 10 minutes 4 Carefully remove the Wiper Motor Assembly Inspect the vents and remove any debris with tweezers Pat dry with an absorbent lint free towel NOT...

Страница 149: ...tion Tray cleaning process Cleaning the Service Station Tray 1 If present remove the Service Station Printed Circuit Board Wiper Motor Assembly Printing Platen and Capping Station from the Tray as des...

Страница 150: ...Service Station Slot Tip On older units you will need to remove the Exit Roller Cover by removing the four 4 screws This is not necessary on newer units 4 If you are installing a New Service Station c...

Страница 151: ...nder the Cable Securing Latch 1 Make sure the ribbon cable is pushed in all the way and is NOT crooked Then close the Cable Securing Latch 2 9 Once the Ribbon Cable is properly connected to the Servic...

Страница 152: ...as shown IMPORTANT The Service Station must perfectly aligned with the Bar to prevent misalignment and jamming of the service station 11 GENTLY push in on the Service Station with one hand while slow...

Страница 153: ...k Tank Door NOTE If using an older printer you will need to re install the Exit Roller Cover plate using the 4 screws before closing the Ink Tank Door Make sure the cover is installed in the proper or...

Страница 154: ...me by two tabs One tab is located at the left side of the tray and one at the right side Simultaneously push the two tabs in towards the tray while pulling the tabs out towards you The Waste Ink Tray...

Страница 155: ...the Sheet Separators is not difficult 1 Turn off the Printer and unplug it from the power source 2 Release the Separator by loosening the Locking Knob and moving the Paper Side Guides to their maximum...

Страница 156: ...DIRECTLY ON OR INTO THE PRINTER EXCESS LIQUID COULD HARM ELECTRONIC PARTS DAMPEN A LINT FREE CLOTH WITH THE CLEANER AND APPLY IT TO THE PARTS TO BE CLEANED Cleaning the Feed Rollers and Forwarding Ro...

Страница 157: ...ittent If in doubt clean the sensor 1 Remove the Antistatic Brush Assembly A 2 Place a piece of paper into this area as shown to catch any screws that you might drop during this process 3 Remove the t...

Страница 158: ...Switch and unplug the printer from the power receptacle 3 Lightly moisten a foam swab with distilled water 4 Insert the swab into one of the ink channel holes and rotate the swab to clean the chamber...

Страница 159: ...at the DOWN position the lift arm motor drives the shaft cams cup counter clockwise until the lift arm sensor reads open Cleaning Eject Remove the Service Station to provide access to the lift arm se...

Страница 160: ...the full circumference and both sides of the encoder wheel Tip If you remove the motor from the bracket you can manually rotate the motor by turning the worm gear Use compressed air to blow the dust f...

Страница 161: ...he ON OFF button to power down the print engine Wait about 45 seconds until the system shuts down all control panel lights will go off 2 Turn off the Main Power Switch and unplug the printer from the...

Страница 162: ...ve the Paperpath Entry Sensor Note The Mark Sensor is not used in the Digital Color Printer Capping Station Lip C Clean as needed with distilled water on a damp lint free cloth Try to avoid contact wi...

Страница 163: ...rinter to leak ink 5 Be sure to select an appropriate location as described in the Choosing the Location section Verify that the Print Engine is level before powering it on Remote relocation or shippi...

Страница 164: ...y If it is saturated with ink the tray should be replaced before the printer is transported 13 If re boxing for transport remove all accessories from unit before re boxing 14 Re package the printer in...

Страница 165: ...SERVICE STATION COMPONENTS Cap Wiper Roller WE DO NOT SUGGEST THE USE OF SPRAY LUBRICATNTS A safer way to lubricate is to use a small paint brush and grease Lubricate Lifting Arm Cams 1 Open the Prin...

Страница 166: ...Service Station Side Rail Tracks 1 Eject the Service Station 2 Apply lubricant Super Lube 21030 or equivalent along the full length of the side rails of the Service Station Sled These edges ride in th...

Страница 167: ...r Service Stations have shortened drive tracks allowing them to be inserted further before the Service Station engages with the Service Station drive shaft gears NOTE The RevC Service Station is also...

Страница 168: ...Pivot Points 1 Apply lubricant to the Lifting Arm Pivot as shown 1 on each side CAUTION Spray Lubricants can get into the wrong areas and cause damage A safer way to lubricate is to use a small paint...

Страница 169: ...ction Two Ground Clips and Thrust Springs are located on the right side non operator side of the Print Engine at the ends of the first two Grit Roller Shafts shafts nearest the entry end of Print Engi...

Страница 170: ...tion NOTE Loose parts may fall out Keep roller side facing up when removing packaging CAUTION MAKE SURE THE LATCHES ON THE WIPER ROLLER ARE FULLY LOCKED BEFORE INSTALLING THE SERVICE STATION 2 Slide t...

Страница 171: ...he Top Cover to make sure Service Station is aligned with the bar IMPORTANT Service Station must be perfectly aligned with bar to prevent misalignment and operating problems 5 GENTLY push the Service...

Страница 172: ...ide Tracks and Guide if necessary 7 Close the Clamshell Cover Close the Ink Tank Door CAUTION HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING THE PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE DO NOT ALLOW...

Страница 173: ..._________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ _...

Страница 174: ...ml Yellow 250 ml Magenta 250 ml Black 500 ml PRINT AREA 8 5 W x 17 L 215 9 mm W x 43 81 mm L COLOR MATRIX Up to 16 8 million colors FEEDER Top Loading Friction Feeder Built In PC INTERFACE USB Ethern...

Страница 175: ...5 K250 Cartridge Wipes 100 pack use with deionized or distilled water 2023 Waste Ink Tray Tray with Absorbent material 123 2487 When ordering these items add H for Hasler or N for Also remove spaces E...

Страница 176: ...900 26 you can choose to install the new guide 42 900 26 along with a new Service Station be sure it is Rev C or higher or you can install the original guide 42 900 25 with Rev B or lower Service Stat...

Страница 177: ...e Station out of the Service Station Slot CAUTION The Ribbon Cable is still connected to the Service Station Do not pull the Station too far out or you will damage the cable or connections 4 Disconnec...

Страница 178: ...printhead was removed in a previous step Use a small ratchet tool with a T10 Torx bit to remove the outermost screw B Apply a little grease along the upright edge of the Guide 12 Install Guide into th...

Страница 179: ...bricate the following components as outlined in the section titled Lubricating the Service Station Friction Points The upright edge of the new Service Station Guide The grove that the Service Station...

Страница 180: ...crews are loose enough to allow the Guide to self align Then try reinstalling the Service Station Slide the Service Station into the Service Station Slot until it touches the gears on the drive shaft...

Страница 181: ...ation positioning problems drive problems and Toolbox error messages 9 Power up the printer Turn on the Main Power switch Then press the ON Off Button The printer should automatically pull the Service...

Страница 182: ...heory of Operation Dual Pinch Valve DPV and Pump Control Sequences STOP INK FLOW PUMP OFF DPV CLOSED No Ink Flow Printer Powered Down ALLOW INK FLOW PUMP ON DPV OPEN INK Allows Ink Flow Circulating In...

Страница 183: ...As pump runs air is pulled into the system and ink travels back into the Ink Tanks NOTE When Head Release button is pressed the system only does a partial deprime PRESSURE PRIME DPV CLOSED PUMP Runs b...

Страница 184: ...APPENDICES 182 Appendix E Z2i Wiring Diagram...

Страница 185: ...APPENDICES 183 Appendix F Z3 Z4 MR Wiring Diagram...

Страница 186: ...APPENDICES 184 Appendix G Interface I O Board 42 500 30 Schematic...

Страница 187: ...APPENDICES 185 Appendix H Interface I O Board 42 500 30 Rev B Schematic...

Страница 188: ...se be sure to replace the too small short rubber feet with two large tall rubber feet 35 117 04 foot and screw so that all the feet are the same size Z3 Z4 and MR Print Engines do NOT require this bui...

Страница 189: ...Print 13 G Gear Pulleys Belt Drive 120 Grit Rollers 160 Ground Clip Spring Lubricating 167 H Tilt Error 31 I Ink Flow Diagrams 180 Ink Revolvers 113 Cleaning 156 Ink Tank Door 62 Ink Tanks Cleaning C...

Страница 190: ...lvers 113 Ink Tanks 134 Lifter Arm Sensor 118 Lifter Motor Gear Assembly 115 Printhead 137 Printhead Latch Solenoid 103 Printhead Lever Latch 86 100 Service Station 168 Stepper Motor 116 Removing Medi...

Страница 191: ...Roller Driver 46 48 157 158 Troubleshooting Communication Problems 20 Troubleshooting Dust Exhaust Fans 45 Troubleshooting Errors and Warnings 23 Troubleshooting Feeding Problems 21 22 Troubleshooting...

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