Meinberg IMS-M1000, Руководство пользователя

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10.1 Basic Customer Support
Contact Meinberg via e-mail or phone.
E-Mail
techsupport@meinberg.de
Service hotline +49 (0) 5281 / 9309-888
E-Mail
info@meinberg.de
Service hotline +49 (0) 5281 / 9309-888
Service hours hotline
Mon – Thu 7:30 – 17:00, Fri 07:30 – 15:00 (CET/CEST)
Not available on Sat/Sun and German Public Holidays
Technical Support
Mon – Thu 8:00 – 17:00, Fri 8:00 – 16:00 (CET/CEST)
Not available on Sat/Sun and German Public Holidays
Office (Sales/Purchase)
Service hours hotline
MEINBERG Remote Support
In order to assist you with configuration, installation, monitoring and diagnostics of your Meinberg products, you
can download a remote support software that allows Meinberg technical support to remote control your computer.
By following this link:
https://www.meinbergglobal.com/english/support/remote.htm
you can find all necessary information and to download the support.
LANTIME Firmware Updates
To check if an update is available for your LANTIME, please visit;
https://www.meinbergglobal.com/english/sw/firmware.htm
and fill out the form. Available firmware updates will be provided by e-mail (LANTIME firmware V5 or older
versions) or with a direct download link (LANTIME firmware V6 or newer).
10.2 Support Ticket System
Meinberg assists you quickly and directly on questions regarding the initial setup of your devices, troubleshoot-
ing or if you want to update the hard- or software. We offer free support for the whole lifetime of your Meinberg
product.
•
Send a mail to techsupport@meinberg.de with a description of your issue.
•
A support ticket will automatically be opened.
•
Our support engineers will contact you as soon as possible.
•
It is always helpful for our engineers to receive a diagnostic file when you send a ticket.
•
The diagnostic file includes all status data of a LANTIME system logged since the last reboot and can
be downloaded from all LANTIME timeservers. The file format of the diagnostic file is a tgz-archive.
→
See chapter How to download a Diagnostic File how to generate this file at your LANTIME system.
50 Date: 27th May 2021 IMS - LANTIME M4000