34
Troubleshooting
Problem
Solution
Does not display any message
on the front panel.
Check the main power cable and check that it is plugged into a
suitable power outlet.
Check you have switched the STB main power switch ON at the
rear of the STB.
No Picture
See ‘Does not display any message on the front panel’ above.
Check the video output port is firmly connected to the TV or
VCR.
If you are using the RF output, check that the RF lead is
connected firmly to the STB and TV/VCR.
Check that you have selected the correct channel or Video
Output on your TV.
If you are using the RF Output, check that you have correctly
tuned the UHF channel of the STB or TV.
Check the brightness level of the TV
Poor picture quality
See ‘No Picture’ above.
Check the signal levels, if this are low then try adjusting the
alignment of your dish.
No Sound
See ‘No Picture’ above.
Check the volume level of the TV and STB.
Check the Mute status of the TV and STB.
Remote Control does not
operate
Point remote control directly towards the STB.
Check and replace batteries.
No Signal / Bad Signal / Service
Error
Check the connection of CATV line.
Check the signal level and quality in the Cable Search menu.
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