11 [EN]
8. TROUBLESHOOTING AND FAULT CODES
Problem
Cause
Solution
The unit does not work.
The power is not connected.
Insert the plug into the wall outlet.
The device does not
dehumidify.
The water container is full.
Remove the water from the container.
The water container has not been replaced correctly.
Place the water container in the correct position.
The air filter is clogged.
Clean the air filter.
The temperature in the room where the dehumidifier is
operating is too low.
The machine does not dehumidify below 1°C, it is highly
unlikely at that temperature that there is any moisture to
remove anyway.
The relative humidity in the room where the dehumidifier is
operating is too low.
The dehumidifier dries down to the target relative humidity
set and then waits until the relative humidity goes above
the set point again.
The dehumidifier works,
but reduces the relative
humidity insufficiently /
there is little water in the
water tank.
The house is too large. This dehumidifier can dry up to
about a small five bedroom house.
We recommend using a dehumidifier with a greater
capacity.
There are too many sources of moisture. Bathing, washing,
drying clothes and cooking all puts moisture into the air.
Portable gas heating can add too much moisture into the air
for a dehumidifier.
We recommend using a dehumidifier with a greater
capacity. Consider using a different heat source to a
portable gas heater.
There is too much ventilation.
Reduce ventilation (e.g. close windows and shut doors.)
The air filter is blocked and the reduce air flow is effecting
performance.
Clean the air filter.
The windows were clear
and now condensation
has returned.
The outside air temperature has dropped and the windows
are colder.
Use the dehumidifier on a lower relative humidity target
and run it 24 hours a day.
I cannot remove the
condensation from my
windows.
The surface temperature of the windows is too low for a
dehumidifier to prevent condensation. Common with single
glazed windows and when the outside air temperature
drops below freezing.
Keep running the dehumidifier on a lower relative humidity
setting 24 hours a day and when the air temperature
outside increases the windows should clear of
condensation.
Dehumidifier is blowing
out warm air.
The dried air is passed over a heating element before it is
blown into the room as part of the dehumidification process.
This is normal, a dehumidifier is not an air cooler.
Alarm light on
Reduced air flow into the dehumidifier.
Make sure that the filter is clean and the dehumidifier is at
least 50cm from furniture and walls. Reset the error by
leaving the unit unplugged for 15 minutes.
Smell coming from the
dehumidifier
Desiccant wheel has absorbed VOCs from the air.
Run the dehumidifier in a separate space free of the VOCs
to clean the wheel.
Cannot change fan
speed, unit all works in
high fan speed
Laundry Mode is selected.
Turn Laundry mode off.
Water not draining down
the hose
Hose is fitted for continuous drainage but the water still
goes into the tank.
Negative air pressure in the room is pulling the water back
into the dehumidifier overflow. Insert a 4mm hole into the
top of the tube 30mm down from the spout. This will
introduce air into the tube and balance out the air pressure.
Dehumidifier leaks water
onto the floor
Usually means that the dehumidifier is not on a level
surface or that the filter has not been cleaned often enough
and dirt has fallen into the dehumidifier.
You can also check that the water bucket is not cracked by
filling it with water and placing it on kitchen paper on the
kitchen side.
Machine not switching off
and on in the usual 30
minute pattern
Temperature and relative humidity sensor that reads the
room reading is unable to read the correct readings.
Clean the filter and blow the air sensor with a hair dryer on
fast setting to clear the sensor of dirt. Unplug the
dehumidifier for 10 minutes to reset its circuits and then
turn back on.
9. STORAGE
If the machine will not be used for a long period of time, take the following steps:
1. Remove the plug from the socket and empty the container. Allow the container and the dehumidifier to dry
completely.
2. Clean the air filter and drain plug as per section six.
3. Store the device in a dust-free location away from direct sunlight, preferably covered with a sheet of plastic.
