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Warranty Statement
These Warranty Terms form part of the contract between you and Market Direct Group Pty Ltd (ACN 115 038
483) (“we” or “us”) for the purchase of your new Off-road Caravan or Camper Trailer. Please read these Warranty
Terms carefully. Should you have any questions relating to this Warranty, then please contact us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
1. VALIDITY OF CLAIMS
a) Claims under this Warranty may only be made by the original purchaser of the item in question.
This Warranty commences on the original date of purchase and expires 12 months after that
date, except with regard to the structural integrity of the draw-bar and chassis, for which this
Warranty shall continue for the entire operational life of the Camper or Caravan.
b) This Warranty only applies to items sold as “new” and does not extend to any items sold via
auction, or labelled “factory seconds”, “ex-demonstration” or “damaged”, unless specifically
stated otherwise by us in writing. (Please see further on this page for more information).
c) This Warranty is an agreement between us and you personally and is not transferable under any
circumstances. If an item is sold to a third party by the original purchaser, then this Warranty is
terminated immediately for that item, and the original purchaser shall make no claims or be
eligible for any claims on behalf of the new owner.
d) This Warranty does not apply to new products purchased from us and then used in hire schemes
or as rentals. Hiring or renting your products to third parties may negatively affect your ability to
make claims for those products under any other warranties as may apply.
•
This Warranty does not cover damage due to unauthorised modifications, misuse, abuse,
incorrect assembly, improper or irregular maintenance, or accident or collision. Without limiting
the generality of this clause, some examples of circumstances that may cause damage not
covered by warranty include: Failing to have your caravan or camper serviced at the frequency
indicated in the manual for that product, or to perform regular basic maintenance as indicated in
the manual;
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Taking your caravan or camper through any environment or over any surface which the manual
for that product indicates the product was not designed for. As an example, if you partially
submerge the caravan, you will not be able to claim for resulting water damage;
•
The expected operational lifespan of your caravan assumes use as a holiday home, not as a
primary residence. If you use your caravan as a primary residence, you will not be able to claim
for the increased rate of wear and tear; and
•
Exceeding the load limits for your caravan or camper will cause strain on parts of the vehicle. The
advertised load limits are for a load distributed roughly evenly across the caravan, and you may
overload the caravan at lesser weights if the weight is disproportionately placed in one part of
the caravan. You may not be able to claim for any failure or resulting damage caused or
contributed to by such overloading.
e) If we approve a warranty claim, then the work performed to remedy that claim must be
performed either by us or by a person whom we approve in writing to do that work. If you have
rectification works performed by an unapproved third party, whether under an approved
warranty claim or otherwise, then we may not be responsible for the costs of those works, and
this Warranty shall not cover those works, or any damage or loss of value arising from those
works.
f) Any affiliates, representatives, associates, agents, suppliers, resellers or similar of ours have no
authority to approve or deny warranty claims on behalf of us.
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