In the event of a theft
1.
If you discover the vehicle has been stolen,
call the vehicle tracking centre in your home
country,
or
if your vehicle is supplied with an automatic
driver recognition card and the vehicle is
moved without this, the vehicle tracking
centre will initially send a text message to
you to verify the vehicle movement. In
addition to this, the vehicle tracking centre
will attempt to contact you using your
mobile phone number then your home or
office number provided you supplied them
at the time of vehicle collection.
2.
The vehicle tracking centre will not contact
the police until they have spoken to you.
Once you have confirmed the theft, they
will commence the vehicle recovery
procedure.
3.
The vehicle tracking centre will ask you to
contact the police to report the theft and
call back with a police incident number.
Receipt of an alert does not constitute a
confirmed theft, as the police require your,
or the keyholder's, verification of a theft.
If you are abroad at the time of theft, the
vehicle tracking centre will contact the
police in your home country for you to
obtain a police incident number.
4.
The vehicle tracking centre will then liaise
with the relevant local police to recover
your vehicle.
In order to prevent your vehicle being
moved following a theft, the vehicle
tracking service may, under instruction
from the police, temporarily prevent the
vehicle’s engine from restarting (market
dependent).
5.
When the police secure the stolen vehicle,
arrangements will have to be made with
you for the vehicle to be collected. The
police may recover the vehicle to a secure
compound for further investigation.
You may be liable for any recovery and
storage charges.
Disabling the tracker system
There will be instances when you wish to disable
your tracker for specific periods of time.
These will include visits to your McLaren retailer
or if the vehicle is to be transported on a trailer,
train or ferry.
You can contact the vehicle tracking centre and
advise them that you wish the system to be
placed in either ‘Transport’ or ‘Garage’ mode.
The operator will request the exact time that
this should be implemented and also the
duration. This will ensure that the system is only
disabled for the minimum time necessary.
5.18
Comfort and Convenience
Vehicle Tracking
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