Black plate (551,1)
Customer Assistance (Canada)
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Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
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STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
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STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
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STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL:1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to Vehicle Identification Number on page
9-2.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Information and Reporting Safety Defects
Customer Assistance
8-7
CX-5_8DV2-EA-14K_Edition5 Page551
Tuesday, November 24 2015 8:51 AM
Form No.8DV2-EA-14K
Содержание cx-5 2016
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Страница 75: ...Ø A front passenger is seated as shown in the following figure Essential Safety Equipment SRS Air Bags 2 63 ...
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Страница 589: ...qBlind Spot Monitoring BSM System Customer Information and Reporting Safety Defects Declaration of Conformity 8 45 ...
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Страница 595: ...Mexico Customer Information and Reporting Safety Defects Declaration of Conformity 8 51 ...
Страница 599: ...qTire Pressure Label qEngine Number Forward Identification Numbers 9 3 ...
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