4. Purchase date and current mileage
5. Your authorized dealer’s name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on
some issues may not be possible. As a final step to ensure that your
concerns are being fairly considered, Mazda North American Operations
has agreed to participate in a dispute settlement program administered
by the Better Business Bureau (BBB) system, at no cost to you the
consumer.
BBB AUTO LINE works with consumers and the manufacturer in an
attempt to reach a mutually acceptable resolution of any warranty
related concerns. If the BBB is not able to facilitate a settlement they
will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or
seeking remedies under the Federal Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent permitted by the applicable state
“Lemon Law”, you are also required to resort to BBB AUTO LINE before
exercising any rights or seeking remedies under the “Lemon Law.” If you
choose to seek remedies that are not created by the Magnuson-Moss
Warranty Act or the applicable state “Lemon Law, “ you are not required
to first use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration
decision is not binding on you or Mazda else you accept the decision. For
more information about BBB AUTO LINE, including current eligibility
standards, please call 1-800-955-5100 or visit the BBB website at
www.lemonlaw.bbb.org.
Being truly committed to customer satisfaction is more than a phrase
with Mazda. We hope to satisfy every customer directly, but if there is
ever a question about our decision, Mazda believes in providing a fast,
fair and free method such as the BBB AUTO LINE to ensure Mazda
delivers on our commitment to do the right thing for our customers!
For Vehicles in California
1. MAZDA NORTH AMERICAN OPERATIONS (“MAZDA”)
PARTICIPATES IN BBB AUTO LINE, a mediation/arbitration program
administered by the Council of Better Business Bureaus [4200 Wilson
Customer Assistance
249
REVIEW COPY ——
2010 Tribute
(j14)
, Owners Guide
(own2002)
, 1st Printing,
Market:
Canadian_French
(fr_can)
