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Appendix C, Matrox Customer Support

How to get Matrox customer support

If you have a problem that you’re unable to solve by referring to the
documentation for your Matrox product, please contact your Matrox
representative. He or she should be able to help you quickly correct any
installation or system configuration problem.

If your representative is unable to solve your problem, contact Matrox for further
information and assistance.

Registration

You can register your Matrox product in the Matrox Support section of our
website at

www.matrox.com/video/support

.

¡ Important

Only registered users are entitled to customer support, software

updates, special promotional offers, and access to our user forum.

Keep up to date with our website

In addition to registering your Matrox product, our website offers you
up-to-the-minute information about Matrox products and software updates. Be
sure to place our site in your favorites or bookmarks:

www.matrox.com/video/support

.

Contacting us

Matrox is proud to offer worldwide customer support. Please use the contact
information for your Matrox product and area as provided on our website at

www.matrox.com/video/support

.

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Содержание MC-100

Страница 1: ...Y11196 301 0110 Matrox MC 100 User Guide November 6 2012 ...

Страница 2: ...st television programming video tape or other copyrighted material may violate copyright laws Matrox Electronic Systems Ltd assumes no responsibility for the illegal duplication use or other acts that infringe on the rights of copyright owners Matrox Electronic Systems Ltd 1055 St Regis Blvd Dorval Quebec Canada H9P 2T4 Tel 514 685 2630 Fax 514 685 2853 World Wide Web www matrox com Trademarks Mat...

Страница 3: ...er rights in the Program to others f Making copies or verbal or media translations of the user s guide g Making telecommunication data transmissions of the Program Matrox reserves the right to terminate this license without prejudice to any additional recourses Matrox may have against you if you violate any of its terms and conditions B Software Firmware limited warranty MATROX PROVIDES YOU THE PR...

Страница 4: ... a warranted hardware product and the defective Matrox product in question Matrox shall at its sole option either repair or replace the product and shall return the repaired product or a replacement product within a reasonable delay The replacement product may not be new provided that it has functionality at least equal to that of the product being replaced This warranty is valid in any country wh...

Страница 5: ...PECT TO MATROX HARDWARE OR SOFTWARE FIRMWARE OR ANY OTHER HARDWARE OR SOFTWARE YOU SHALL BE RESPONSIBLE FOR ALL APPLICABLE TAXES DUTIES AND CUSTOMS FEES ON ANY REPLACEMENT UNIT AS WELL AS ALL TRANSPORT INSURANCE STORAGE AND OTHER CHARGES INCURRED ON ALL RETURNED PRODUCTS G Indemnification disclaimer Matrox disclaims and shall have no obligation to indemnify or defend you or any third party in resp...

Страница 6: ...will contact you with your Returned Merchandise Authorization RMA number Matrox cannot be responsible for units returned without an RMA number Matrox will advise you of the shipping address The packaging must indicate the RMA number on the outside It is strongly recommended that a copy of the original packing slip which states the serial number of the items you re returning be included with the re...

Страница 7: ...ter 3 Using Your Matrox MC 100 Hardware Overview 10 Understanding the MC 100 status LEDs 10 Using the MC 100 DIP switches 11 MC 100 channel definitions 12 Amplifying input signals 12 Time base correction and synchronization 12 Loss of signal switcher 13 Using the OSD buttons 13 Accessing the OSD main menu 14 Specifying your input settings 15 Viewing input information 16 Supported input formats 16 ...

Страница 8: ...ing input SDI 2 only 28 Supported output formats when using inputs SDI 1 and SDI 2 30 Appendix B Matrox MC 100 Specifications Matrox MC 100 specifications 34 General 34 Environmental specifications 35 Appendix C Matrox Customer Support How to get Matrox customer support 38 Registration 38 Keep up to date with our website 38 Contacting us 38 Index 39 ...

Страница 9: ...1 Introduction This chapter lists the Matrox MC 100 requirements and explains how to update the MC 100 hardware ...

Страница 10: ...ing a low quality HDMI cable can damagetheHDMI connector on the Matrox MC 100 unit To perform the hardware update you will a computer with the following Microsoft Windows 7 32 bit and 64 bit with Service Pack 1 or Microsoft Windows XP 32 bit with Service Pack 3 A USB port and a third party USB cable to connect Matrox MC 100 to your computer If your computer does not have a USB port or if it has a ...

Страница 11: ...equired for your MC 100 firmware and or FPGA the Update button will be active in the Matrox MC Updater window If the MC 100 hardware is up to date but you wish to force a hardware update select Force update Click Update to begin the MC 100 update Important To avoid damaging the MC 100 hardware do not turn off your computer remove power from MC 100 or disconnect it from your computer during the har...

Страница 12: ...4 Chapter 1 Introduction Your notes ...

Страница 13: ...2 Connecting External Devices to Matrox MC 100 This chapter shows how to supply power and connect external devices to Matrox MC 100 ...

Страница 14: ...re Matrox MC 100 has an operating safety feature that will cause all four SDI LEDs to flash red as a warning when the MC 100 unit exceeds normal operating temperature If all four SDI LEDs flash red unplug the external power supply cable from the AC outlet and wait a few minutes for the MC 100 unit to cool before reconnecting the power supply cable back into the AC outlet Matrox MC 100 power supply...

Страница 15: ...ring Matrox MC 100 1 Removing an adapter plug Inserting an adapter plug Power adapter Adapter plug 0 To AC outlet MC 100 Power supply cable Fasten the power supply cable to MC 100 using the locking connector ...

Страница 16: ...ndix A Matrox MC 100 Supported Output Formats on page 25 Important If you re connecting two input sources to MC 100 the input sources must be the same video format Caution Using a low quality HDMI cable can damage the HDMI connector on the Matrox MC 100 unit To SDI input sources To SDI output devices To HDMI output device OSD buttons see Using the OSD buttons on page 13 Power see Powering Matrox M...

Страница 17: ...3 Using Your Matrox MC 100 Hardware This chapter explains how to use your Matrox MC 100 hardware ...

Страница 18: ...tches Understanding the MC 100 status LEDs Matrox MC 100 features the following status LEDs SDI 1 and SDI 2 Green An input source is detected Red An input source is not connected SDI 3 and SDI 4 Green The output is supported Red The output is not supported Power The LED is green when power is supplied to MC 100 and the hardware is functioning properly Note If the MC 100 unit exceeds normal operati...

Страница 19: ... will not function DIP switch 2 When ON the OSD or HUD is displayed on the SDI outputs DIP switch 3 When ON the OSD or HUD is not displayed on the HDMI output DIP switch 4 When ON the loss of signal switcher feature is enabled see Loss of signal switcher on page 13 DIP switches 5 to 8 Used for loading user defined presets of input output and 3D settings For information on how to save user defined ...

Страница 20: ...s or SDI 2 bypass output option instead Amplifying input signals MC 100 also functions as an input signal amplifier Input signals connected to MC 100 are automatically amplified within MC 100 This allows you to transfer the SDI and HDMI output signals over greater distances The distances for the different input types are as follows SD 300 meters 984 feet HD 100 meters 328 feet 3G 70 meters 229 fee...

Страница 21: ... enable or disable the loss of signal switcher feature set DIP switch 4 accordingly see Using the MC 100 DIP switches on page 11 Note The loss of signal switcher feature should not be used when working with a 3G level B input signal Since channels 1 and 2 on 3G level B signals are on the same SDI cable the signal loss will affect both channels Using the OSD buttons The on screen display OSD button...

Страница 22: ...see Powering Matrox MC 100 on page 6 and you have at least one SDI or HDMI output display device connected to Matrox MC 100 see Connecting input and output devices on page 8 Note By default the OSD will appear on the display device connected to MC 100 s HDMI output only To hide the OSD on the HDMI output or to display it on the SDI outputs you must set the MC 100 DIP switches accordingly see Using...

Страница 23: ...rtant If you have input sources connected to SDI 1 and SDI 2 the two video formats must be the same Standard Select this setting for progressive or interlaced SD progressive or interlaced HD 3G level A or 3G level B input signals PsF Select this setting for progressive segmented frame input signals Dual link Select this setting for dual link input signals Dual link PsF Not supported Note PsF input...

Страница 24: ...input source CHANNEL 1 FORMAT and CHANNEL 2 FORMAT Indicates the video format that is detected for channels 1 and 2 MC 100 cannot detect a PsF or dual link video signal Note For more information on the MC 100 channels see MC 100 channel definitions on page 12 Supported input formats MC 100 supports the following input video formats To see the possible outputs for the supported input formats see Ap...

Страница 25: ...HDMI and then select your desired output setting For information on the MC 100 channels see MC 100 channel definitions on page 12 Remarks PsF input video signals are not supported on the HDMI output For SDI outputs PsF input video signals are only supported in bypass mode You must have two input channels for the 3D Analysis and Multiplex option settings to function properly 3D and Analysis output ...

Страница 26: ...gs on page 19 Analysis Outputs the channel 1 and 2 input video signals as set in the ANALYSIS MODE option in the 3D SETTINGS menu The channel flip and channel offset options are also applied to the output see Specifying your 3D settings on page 19 Multiplex SDI 4 and SDI 3 only Combines the video and audio input signals from channel 1 and channel 2 into one 3G level B video signal on the output Th...

Страница 27: ...ing mode for channels 1 and 2 If your display device supports the selected 3D viewing mode option then the image is 3D To apply the selected 3D MODE setting on a given output you must select 3D for the SDI 4 SDI 3 or HDMI option in the OUTPUT menu see Specifying your output settings on page 17 Important You must have two input channels for the 3D MODE option to function properly Side by Side Outpu...

Страница 28: ... or CHANNEL 2 FLIP and then select the orientation for the image on channel 1 channel 2 To apply this option on a given output you must select Channel 1 Channel 2 3D or Analysis for the SDI 4 SDI 3 or HDMI option in the OUTPUT menu see Specifying your output settings on page 17 Off The image on channel 1 channel 2 is displayed in its original orientation Horizontal The image on channel 1 channel 2...

Страница 29: ...atically For information on the MC 100 channels see MC 100 channel definitions on page 12 Note Press the Select button see Using the OSD buttons on page 13 to exit the selection mode and return to the OSD menu To select a selection mode 1 Access the Matrox MC 100 OSD main menu 2 Select SELECTION MODES from the OSD main menu 3 Select CHANNEL SWITCHER and then use the cycle buttons see Using the OSD...

Страница 30: ...l 1 and 2 input video signals as set in the 3D MODE option in the 3D SETTINGS menu The channel flip and channel offset options are also applied to the output see Specifying your 3D settings on page 19 Anaglyph Channels 1 and 2 are superimposed using red for channel 1 and cyan for channel 2 This is useful when using anaglyph glasses to analyze the channel images Since there are differences between ...

Страница 31: ...C 100 options back to factory defaults Note MC 100 can have only one user defined preset loaded at any given time This means that if a DIP switch associated with a user defined preset is ON you must turn it OFF before loading another preset To save option settings to a DIP switch 1 Access the Matrox MC 100 on screen display OSD main menu 2 Select SAVE SETTINGS from the OSD main menu 3 Select the D...

Страница 32: ...24 Chapter 3 Using Your Matrox MC 100 Hardware Your notes ...

Страница 33: ...A Matrox MC 100 Supported Output Formats This appendix provides information on the output formats that are supported on Matrox MC 100 ...

Страница 34: ...nalysis Multiplex2 NTSC NTSC PAL PAL 1280 720p at 50 fps 1280 720p at 50 fps 1280 720p at 50 fps 1280 720p at 59 94 fps 1280 720p at 59 94 fps 1280 720p at 59 94 fps 1280 720p at 60 fps 1280 720p at 60 fps 1280 720p at 60 fps 1920 1080pat 23 98 fps 1920 1080pat 23 98 fps 1920 1080pat 23 98 fps 1920 1080pat 24 fps 1920 1080pat 24 fps 1920 1080pat 24 fps 1920 1080pat 25 fps 1920 1080pat 25 fps 1920 ...

Страница 35: ...s 2 1920 1080p at 25 fps 3G level B 1920 1080pat 59 94 fps 3G level B 1920 1080pat 59 94 fps 3G level B 1920 1080pat 29 97 fps 1920 1080pat 29 97 fps 1920 1080pat 29 97 fps 1920 1080pat 29 97 fps 1920 1080pat 59 94 fps 1920 1080pat 29 97 fps 2 1920 1080p at 29 97 fps 3G level B 1920 1080pat 60 fps 3G level B 1920 1080pat 60 fps 3G level B 1920 1080pat 30 fps 1920 1080pat 30 fps 1920 1080pat 30 fps...

Страница 36: ...nalysis Multiplex2 NTSC NTSC PAL PAL 1280 720p at 50 fps 1280 720p at 50 fps 1280 720p at 50 fps 1280 720p at 59 94 fps 1280 720p at 59 94 fps 1280 720p at 59 94 fps 1280 720p at 60 fps 1280 720p at 60 fps 1280 720p at 60 fps 1920 1080pat 23 98 fps 1920 1080pat 23 98 fps 1920 1080pat 23 98 fps 1920 1080pat 24 fps 1920 1080pat 24 fps 1920 1080pat 24 fps 1920 1080pat 25 fps 1920 1080pat 25 fps 1920 ...

Страница 37: ...s 2 1920 1080p at 25 fps 3G level B 1920 1080pat 59 94 fps 3G level B 1920 1080pat 59 94 fps 3G level B 1920 1080pat 29 97 fps 1920 1080pat 29 97 fps 1920 1080pat 29 97 fps 1920 1080pat 29 97 fps 1920 1080pat 59 94 fps 1920 1080pat 29 97 fps 2 1920 1080p at 29 97 fps 3G level B 1920 1080pat 60 fps 3G level B 1920 1080pat 60 fps 3G level B 1920 1080pat 30 fps 1920 1080pat 30 fps 1920 1080pat 30 fps...

Страница 38: ... 23 98 fps 1920 1080p at 23 98 fps 1920 1080p at 23 98 fps 2 1920 1080p at 23 98 fps 3G level B 1920 1080pat 24 fps 1920 1080p at 24 fps 1920 1080p at 24 fps 1920 1080p at 24 fps 1920 1080p at 24 fps 1920 1080p at 24 fps 1920 1080p at 24 fps 1920 1080p at 24 fps 1920 1080p at 24 fps 1920 1080p at 24 fps 2 1920 1080p at 24 fps 3G level B 1920 1080pat 25 fps 1920 1080p at 25 fps 1920 1080p at 25 fps...

Страница 39: ...080p at 25 fps 1920 1080p at 25 fps 1920 1080p at 25 fps 1920 1080p at 50 fps 1920 1080p at 25 fps 2 1920 1080p at 25 fps 3G level B 1920 1080pat 59 94 fps 3G level B 1920 1080p at 59 94 fps 3G level B 1920 1080p at 59 94 fps 3G level B 1920 1080p at 59 94 fps 3G level B 1920 1080p at 29 97 fps 1920 1080p at 29 97 fps 1920 1080p at 29 97 fps 1920 1080p at 29 97 fps 1920 1080p at 59 94 fps 1920 108...

Страница 40: ...32 Appendix A Matrox MC 100 Supported Output Formats Your notes ...

Страница 41: ...B Matrox MC 100 Specifications This appendix provides specifications for the Matrox MC 100 ...

Страница 42: ...t and output Compliant with SMPTE 259M 292M 372M 424M 425M SDI support of YUV 4 2 2 8 bit 10 bit SDI inputs with loss of signal switcher Automatic SDI output selection between 3G HD SD SDI dependent on input signal 16 channels of embedded audio Two BNC SDI connectors 75 Ω terminated HDMI output HDMI support of YUV 4 2 2 and RGB Eight channels of embedded audio selectable between the first and seco...

Страница 43: ...ting temperature 0 to 40º C Minimum maximum storage temperature 40 to 75º C Maximum altitude for operation 3 000 meters Maximum altitude for transport 12 000 meters Operating humidity 20 to 80 relative humidity non condensing Storage humidity 5 to 95 relative humidity non condensing ...

Страница 44: ...36 Appendix B Matrox MC 100 Specifications Your notes ...

Страница 45: ...C Matrox Customer Support This appendix explains how you can register your Matrox product and obtain customer support ...

Страница 46: ... product in the Matrox Support section of our website at www matrox com video support Important Only registered users are entitled to customer support software updates special promotional offers and access to our user forum Keep up to date with our website In addition to registering your Matrox product our website offers you up to the minute information about Matrox products and software updates B...

Страница 47: ...1 for loss of signal switcher feature 11 for user defined DIP switches 11 resetting to factory defaults 23 saving option settings 23 to display HUD on SDI output 11 to display OSD on SDI output 11 to hide HUD on HDMI output 11 to hide OSD on HDMI output 11 to lock OSD 11 Display formats specifications 34 E Environmental specifications 35 F Firmware updating 2 H HDMI output audio output channel sel...

Страница 48: ...annel switcher 21 HDMI only 21 horizontal channel offset 20 horizontal image translation 22 OSD signal type 15 SDI and HDMI 21 selection modes 21 vertical channel offset 20 specifications 34 specifying 3D settings 19 input settings 15 output settings 17 supported video formats input 16 26 28 30 output 26 28 30 updating firmware 2 user defined DIP switches 11 using the OSD buttons 13 viewing input ...

Страница 49: ...ations 34 supported video formats 26 28 30 Selection modes channel switcher 21 selecting HDMI only 21 selecting horizontal image translation 22 selecting SDI and HDMI 21 selecting settings 21 Service returns iv Specifications AC DC adapter 34 display formats 34 environmental 35 HDMI output 34 Matrox MC 100 34 SDI input 34 SDI output 34 Supported video formats input 16 26 28 30 output 26 28 30 Syst...

Страница 50: ...42 Index Your notes ...

Страница 51: ...nterference in which case the user may be required to take adequate measures To meet EC requirements shielded cables must be used to connect equipment and other peripherals to the card These products have been tested in a typical class B compliant host system It is assumed that these products will also achieve compliance in any class B compliant system Français Informations aux utilisateurs Europé...

Страница 52: ...www matrox com video ...

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