a. Plug good CF card with good 7xi OS into card
reader
b. Download HDD Raw Copy tool (portable) from
hddguru.com
<Figure 34>
http://hddguru.com/software/HDD-Raw-Copy-
Tool/
c. Open “HDDRawCopy1.10Portable.exe”
<Figure
35>
d. Select the source CF card from the list
<Figure
36>
e. Click
Continue
f. Double-click to create file name
<Figure 37>
g. Press
Save
h. Press
Continue
i. Press
Start
to create a good 7xi image file
<Figure 38>
j. Wait for copy to finish
k. Close application
3.
Rewrite bad CF card
a. Remove good CF card from reader and plug in
bad CF card
b. Double-click to open
“HDDRawCopy1.10Portable.exe”
<Figure 35>
c. Select the image file you copied from good CF
card (repeat picture)
d. Click
Continue
e. Select “USB Generic Storage Device” as
destination disk
f.
Click
Continue
g. Press
Start
to copy the image to your CF card
h. If a warning message asks you to confirm, press
Yes
4.
Test Rewritten CF card in 7xi console
Replace Tuner & Collect Windows Logs
Note:
Prior to the appointment, advise customer to track the date
and time each error occurs over a period of 3 to 4 days. Collect
customer’s records while onsite
1. Install a new tuner if a replacement is available. If you do
not have a replacement tuner on hand, leave tuner in place
and proceed to collect logs
2. Set up computer accessories
a. Plug in USB hub with USB drive, keyboard, and
mouse attached
<Figure 39>
b. Turn console off and on again
c. Verify the console recognizes the devices
3. Collect Windows Application, System, and Administrative
Events Logs
<Figure 40>
<Figure 38>
<Figure 35>
<Figure 36>
<Figure 37>
<Figure 39>
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