Training & Servicing
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Sales & Service Contacts
For Technical Support, please contact your supplier in the first instance. Details of this can be
found on the machine or on the front of your machine pack. If you still require further help,
please contact:
Service:
+44 (0)1335 301869
Sales:
+44 (0)1335 301030
Find the model number/type and serial number
In order to assist you, we will ask for the model type and serial number – this can be found on
the CE Identification plate. The ID plate shows you:
CE mark.
Manufacturer's name, address, telephone and fax numbers.
Model and serial number.
Build year of manufacture.
Patent Number.
Weight of the machine with battery pack.
Max Push/Pull: the maximum pushing or pulling force in Newtons. (1000 Newtons
≈ 100kg force).
Power: the input power of the motor in kW.
Voltage of the battery pack.
For more information on where to locate the CE ID plate please see the Appendix in your machine
Bolt-On manual.
Warranty
All MasterMover machines carry a full 12-month manufacturer’s warranty. This excludes the
following:
Failure caused by non-compliance with manufacturer’s instructions.
Damage caused by misuse, accidents or collision with other objects.
Fitting or use of non-MasterMover parts.
Tampering with the machine.
For all warranty information, please refer to section 9.2(b) of your ‘Terms and Conditions of Sale’
booklet.
Note: We strongly recommend that the machine be serviced by MasterMover or an approved
service partner. However if it is serviced by someone suitably qualified and using approved
components, then the warranty remains.
Evidence of any work carried out on the machine will need to be provided when making a
warranty claim. When making a claim, please ensure you have the serial number of the machine.
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