Masimo UniView, Руководство оператора

Страница: 33 / 42

Masimo Corporation www.masimo.com 31
Chapter 4: Troubleshooting
Troubleshooting UniView
The following section lists possible symptoms, the potential cause, and next steps.
Symptom Potential Causes Next Steps
UniView does not turn on
•
Internal failure
•
Contact Masimo Service. See Contacting Masimo on
page 35.
Masimo System cannot connect
to PoC
•
The Masimo System, PoC, or host device is not
connected to a network.
•
Ensure the PoC device is enabled for WiFi or Ethernet.
•
Contact Masimo Service. See Contacting Masimo on
page 35.
•
The Masimo System, PoC, or host device is not
on the same network.
•
Ensure both the Masimo System and the PoC device are
configured to the same network.
•
Ensure the destination IP address of the PoC device is
the Masimo System IP address.
•
Contact Masimo Service. See
Contacting Masimo
on
page 35.
•
An incorrect IP address for the Masimo System
is entered into UniView.
•
Masimo System software version is not
compatible with UniView software version.
•
Contact Masimo Service. See Contacting Masimo on
page 35.
•
Hospital network stops working or is operating
incorrectly.
•
Hospital network settings changed.
•
Contact hospital Patient SafetyNet administrator.
Forgot Masimo System login
and/or password
•
Login and password are required to access a
Masimo System.
•
Contact hospital Patient SafetyNet administrator.
PoC device parameters are not
being displayed
•
The PoC may be disconnected or not powered
ON.
•
Confirm the PoC device is ON.
•
Confirm the PoC device is displaying parameter data.
•
Confirm the PoC device is connected to the same
network as the Masimo System and host device.
•
Contact Masimo Service. See
Contacting Masimo
on
page 35.
•
The Masimo System and/or PoC device are not
connected to a network.
•
The Masimo System stops working or operates
incorrectly.
•
The Masimo System and PoC are not on the
same network.
•
Masimo System settings have changed.
•
Contact Masimo Service. See Contacting Masimo on
page 35.
•
Hospital network stops working or is operating
incorrectly.
•
Hospital network settings changed.
•
Contact hospital Patient SafetyNet administrator.
•
Host device display not compatible to display
format.
•
Host device settings or operating system
updates may be needed.
•
Host device does not operate correctly or stops
operating.
•
Host device may have been damaged during
shipping.
•
Refer to the host device setup instructions.
•
Contact Masimo Service. See
Contacting Masimo
on
page 35.