7
293
In an Emergency
NOTE:
When the user selects the "Road
Assistance" soft-key, the vehicle
location will be sent through to the
call center.
•
Customer Service Call
Customer Service provides assistance
and support on general enquiries.
Enter the “Assist Call” menu of the
"Apps" and touch the “Customer
Service” soft-key.
NOTE:
• When the user selects the "Customer
Service " soft-key, the vehicle
location will be sent through to
them.
• If a customer has not subscribed to
Maserati Connected Services, the
Assist Call will not be available. For
more details, see the official Maserati
website.
In an Emergency
NOTE:
• Roadside Assistance Call or Customer
Service Call may not be available in
the first minute after starting the car.
• In case the Roadside Assistance Call
or Customer Service Call soft-key are
inadvertently touched on the MIA
screen, the call can be interrupted by
touching the end call soft-key.
• If there is an active Help Call, neither
a Roadside Assistance or Customer
Service Call can be triggered.
For further information, see the
“Maserati Intelligent Assistant™
(MIA)” guide.
Assist Call Not Available Messages
The Assist calls are not available in the
following cases:
• the subscription to the service is not
active or has expired;
• there are problems connecting to the
network. In these cases, the user will
be warned that the call cannot be
made on the TFT display.
SOS-Emergency Call
Function (Russian market
only)
WARNING!
SOS Emergency call function is
available only for Eurasian Customs
Union and works only with an
enabled network operator. Your
vehicle has on-board assistance
functions that are automatically
activated by the air bag intervention
or activated by the button located
on the dome console designed to
provide support in case of accident
and emergency.
Description
SOS Emergency Call is a function that,
at the push of a button, can contact
emergency services providing that the
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