
019.
TROUBLESHOOTING
PROBLEM
CAUSE
ACTION
THE STANMORE II
DOES NOT TURN
ON
The speaker is not connected
to mains electricity supply.
Connect the mains lead to the
Stanmore II and a working wall
socket.
Pull and hold the power
lever towards the front of the
speaker until the indicators
light up.
THE STANMORE
II VOICE CANNOT
BE DISCOVERED
BY THE GOOGLE
HOME APP
The speaker is not in setup
mode.
Select Wi-Fi as the input.
Push and hold the Source
button for 3 seconds to set the
speaker in discoverable mode.
The speaker and the mobile
device are not connected to
the same Wi-Fi network.
Ensure that your mobile device
is connected to the same Wi-Fi
network that the speaker was
configured on.
THE GOOGLE
ASSISTANT IS NOT
RESPONDING
The microphone is muted on
the speaker.
Push and hold the microphone
button for 3 seconds.
The LED indicators on the front
turns off to indicate that the
microphone is unmuted.
THERE IS NO
AUDIO OR AUDIO
IS TOO LOW
The wrong audio source is
selected.
Ensure that the device is
connected to the Stanmore II.
Check that no other device is
connected and playing.
Volume is set too low on
either the audio source or the
speaker.
Slightly increase the volume
on your audio source or the
speaker.