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GEN-10P – USER MANUAL REV0819 Page 16 of 22
Claim Procedure:
- Contact MAKINEX by phone or email informing us of your machines problem
or defect.
- Once the extent of the claim has been assessed, we retain the right to
compensate the consumer for such defect, or repair (parts & labour), or
replace the machine under warranty.
- All warranties will be carried out by MAKINEX authorised staff or appointed
agents at a premises to be determined by the Manufacturer.
- It is the responsibility (and cost) of MAKINEX or our appointed agent to return
the machine to be repaired or replaced under warranty to the consumer- this
is valid for domestic territories only (e.g. Australian units will be delivered
within Australian territory, USA units will be delivered within USA territory and
European units will be delivered within its designated
country’s territories).
- Where the specific warranty component (e.g. Engine) is under a
Manufacture
r’s warranty other than MAKINEX (e.g. Honda, Hatz or Kohler
etc.), the consumer can either contact MAKINEX or the applicable
Manufacturer for repairs where such warranty was registered with that
manufacturer at purchase.
- Warranty calls will only be carried out by our representatives and not via
client’s choice of repairer. We will not accept back charges for any work not
carried out by our representatives, or accept any charges due to equipment
being un-operational for any reason even during its warranty period.