9.0 Troubleshooting
Trouble
Cause
Solution
The appliance doesn’t switch ON
1. Mains switch is OFF
2. Machine switch is OFF
3. Wrong connection to mains
1. Set mains switch ON
2. Set machine switch in pos. ON
3. Contact service for check
Missing coffee delivery from
group using water tank
1. Water tank empty or there is not enough water
in the water tank
2. Water tank is not fixed properly
3. Machine in use with water tank connection, but
switch in position “1” (=position direct water
connection). Machine does not take in water.
4. Vale in position for operating the machine with
direct water connection (facing the front of the
machine)
1. Refill water tank
2. Fix the water tank properly
3. Switch to position “0” (=position
water tank connection)
4. Turn the valve in position for
operating the machine with a water
tank (facing the rear of the machine)
Missing coffee delivery from
group using direct water
connection
1. Valve of the direct water connection is shut off.
2. Machine in use with direct water connection,
but switch in position “0” (=position water tank).
Machine does not take in water
3. Vale in position for operating the machine with
water tank (facing the rear of the machine)
1. Open the direct water connection
valve
2. Switch to position “1” (=position
direct water connection)
3. Turn the valve in position for
operating the machine with direct
water connection (facing the front
of the machine)
The machine does not stop
working when there is no water in
the tank and takes in air.
Machine in use with a water tank, but switch in
position “I” (= position direct water connection)
Switch to position “0” (=position
water tank connection)
Coffee dregs are wet
1. Coffee grinding is too fine
2. Group is still cold
3. Group valve doesn’t work
properly
1. Adjust grinding degree
2. Wait for appliance to get warm
3. Clean group exhaust system
Coffee delivery is too slow
1. Coffee grinding is too fine
2. Filter holder is dirty
3. Group is clogged
4. Injector or valve are partially clogged
1. Adjust grinding degree
2. Replace filter and clean filter
holder more frequently
3. Contact service
4. Replace injector or valve
Coffee delivery is too fast
1. Coffee grinding is too gross
1. Adjust grinding degree
Delivered coffee is cold
1. Heat-exchangers or heating
element coated with limestone
2. Pressure-switch contacts are
oxidised
3. Defective electrical connections
4. Heating element is burned
1. Contact service for overhauling
2. Clean pressure-switch contacts
3. Contact service to check the
connections
4. Replace heating element
Little or no crema on the top of
the coffee
1. The grind is not fine enough.
2. The coffee is too old
3. There is too much chlorine in the water
4. The amount of ground coffee is not enough
5. The shower screen is dirty
1. Use a finer grind
2. Tamp the ground coffee more
firmly
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