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11. TROUBLESHOOTING
Problem
T ip
No power.
Check the AC power cord, if it is properly connected.
Try another power outlet.
Unplug the AC power cord, and wait for about 5-10 seconds. Plug it back in and
attempt to power On the unit.
No sound or picture.
Make sure both the TV and Blu-ray Disc™ player are Turned On.
Confirm the connections to the TV are made properly as shown in the
˝CONNECTIONS˝ on page 11.
Check to see whether the connected TV or another device supports HDCP. (This
unit will not output a video signal unless the other device supports HDCP.)
No reaction to the remote control.
Reduce the distance to infrared sensor window.
Confirm that the player’s AC power cord is plugged into a power outlet.
Check the batteries in the remote control and make sure they are inserted
properly by + or - symbols.
Aim the remote at the unit’s remote receiver. Then press any arrow key and
confirm the Power-On indicator dims and blinks when a remote button is pushed.
Please check IR signal. Refer to ˝IR Signal Check˝ on page 46.
No Audio / Video signal on the
display device via HDMI cable.
If the unit is connected to a non-certified HDMI device, the Audio / Video signal
will not output to that device.
Make sure the display device is on the correct Input / Video source.
Perform the HDMI hotplug: Disconnecting the HDMI cable from the display
device, Turn On both devices, and replug the HDMI cable back in.
Check with the TV manufacturer, if there are any software updates available for
the TV.
Check to see if the HDMI cable is a certified version.
No high-definition video signal on the
TV screen.
Does the disc contain high-definition video? High-definition video is only
available when the disc contains it.
Does the TV support high-definition video? High-definition video is only
available when the TV supports it.
Distorted picture.
Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
Completely distorted picture or black
/ white picture with Blu-ray Disc™ /
DVD.
Make sure the disc is compatible with this unit.
No sound or distorted sound.
Adjust the volume.
Check to see if the speakers are connected correctly.
Check the HDMI connection.
Make sure the HDMI cable is not plugged into an HDMI-DVI adapter or
Projector which does not handle Digital sound.
Check the settings in ˝Audio Out˝ menu.
Picture freezes momentarily during
disc playback.
Check the disc for fingerprints / scratches and clean with a soft cloth wiping
from the center to the outer edge.
Cannot play back a disc.
Make sure that the disc is playable on this unit.
Check the region code of the disc. This unit supports the following region
codes.
- Blu-ray Disc™: ˝A˝
- DVD: ˝ALL˝ or ˝1˝
For DVD-RW/-R, make sure that the disc is finalized.
Clean the disc.
Is the disc a newer title? This problem may be solved by software update.
Refer to ˝Software Update˝ on page 39.
No return to start-up screen when
disc is removed.
Soft reset this unit by turning it Off for 30 seconds, then On again.
To completely reset the unit, press and hold
[ (POWER)]
on the front panel for
10 seconds to shut down the unit or unplug the AC power cord from the AC outlet
for 5-10 seconds.
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