Magellan MARS-1-2-4-6, Руководство пользователя

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5. Reporting a Problem
If you are having a problem with a Magellan Reader, you will need to send a
report to your support organisation. To make the diagnosis quicker and
easier, please supply your problem report on a Service Form along with the
following information:

What kind of tags are you
using and how many are
you putting on the
Reader at one time?

Have this Reader and the
tags you are using
worked at any time in
the past?

Have you tried connecting
to the Reader with a
different PC?

Have you successfully
installed the
ReaderManager
application?

In the ReaderManager,
select the Help/About
ReaderManager menu
item and record on the
Service Form what
version numbers are
shown in the window
that appears.
The required information about Model Number, S/N, P/N and D/C is located
on OEM label on the back of the equipment.
Warranty Repairs
Before shipping any Reader a Return Authorisation number (RMA) must be
obtained.
End-users should contact the company from
whom they purchased the Reader for repair,
replacement or refund.
If you purchased the Reader directly from
Magellan, contact Magellan for a Return
Authorization number (RMA) before shipment.
The copy of the Service Form with RMA must be enclosed in the original or
equivalent packing with the RMA number clearly marked on the outside of
the box.
Non-Warranty Repairs
MARS-1-2-4-6 USER MANUAL 64-70-017-DOC ver.1 36