8
CARE AND MAINTENANCE
environment, warm up the voice coils
slowly by sending a low-level signal
through them for about 15 minutes
prior to high-power operation.
• Use a slighty damp cloth with a mild
soap solution to clean the cabinets. Only
do this when the power is turned off.
Avoid getting moisture into any of the
openings of the cabinet, particularly
where the drivers and amplifier assem-
bly are located.
Repair
Service for the SA1521 is available only
from one of our authorized domestic ser-
vice stations or at the factory service center
located in Whitinsville, Massachusetts.
Service outside the United States can be ob-
tained through local dealers or distributors.
If your SA1521 needs service, please fol-
low these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Mackie Tech Support at 1-800-
898-3211, 7 AM to 5 PM PST, to
explain the problem in detail. They will
ask you all sorts of impertinent ques-
tions in the hope of sorting out the
problem. If it appears that the SA1521
needs repair, request an RA (Return
Authorization) number. Have your
loudspeaker’s serial number ready. You
must have an RA number before you
can obtain service at the factory or an
authorized service center.
3. Keep this user’s manual and the detach-
able linecord. We don’t need them to
repair the loudspeaker.
4. Pack the loudspeaker in its original
packaging, including protective wrap,
endcaps, and box.
This is very impor-
tant.
When you call for the RA number,
please let Tech Support know if you
need new packaging.
LOUD Technolo-
gies is not responsible for any damage
that occurs due to non-factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes),
daytime phone number, RA number,
and a detailed description of the prob-
lem, including how we can duplicate it.
6. Write the RA number in BIG PRINT
on top of the box.
7. Ship the loudspeaker to us. We suggest
insurance for all forms of cartage. Ship
to this address:
MACKIE
SERVICE DEPARTMENT
Building #11
One Main Street
Whitinsville, MA 01588
8. We’ll try to fix the loudspeaker in three
to five business days. Ask Tech Support
for current turnaround times when you
call for your RA number. The product
MUST be packaged in its original
packing box and have the RMA number
appear on the box. Once it is repaired,
we’ll ship it back to you the same way in
which it was received. This paragraph
does not necessarily apply to non-
warranty service.
Your Mackie loudspeak-
ers will provide many
years of reliable service
if you follow these
guidelines:
• Avoid exposing the loudspeakers to
moisture. If they are set up outdoors, be
sure they are under cover if you expect
rain.
• Avoid exposure to extreme cold (below
freezing temperatures). If you must
operate the loudspeakers in a cold
