10
Repair
Service for the SA1232 is available only
from one of our authorized domestic ser-
vice stations or at the factory service center
located in Whitinsville, Massachusetts. Ser-
vice outside the United States can be
obtained through local dealers or distributors.
If your SA1232 needs service, please fol-
low these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-258-6883,
7am to 5pm PST, to explain the problem
in detail. They will ask you all sorts of
impertinent questions in the hope of
sorting out the problem. If it appears
that the SA1232 needs repair, request
an RA (Return Authorization) number.
Have your loudspeaker’s serial number
ready. You must have an RA number
before you can obtain service at the
factory or an authorized service center.
3. Keep this user’s manual. We don’t need
it to repair the loudspeaker.
4. Pack the loudspeaker in its original
packaging, including protective wrap,
endcaps, and box.
This is very impor-
tant.
When you call for the RA number,
please let Tech Support know if you
need new packaging.
Mackie is not
responsible for any damage that occurs
due to non-factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes),
daytime phone number, RA number,
and a detailed description of the prob-
lem, including how we can duplicate it.
6. Write the RA number in
BIG PRINT
on top of the box.
7. Ship the loudspeaker to us. We suggest
insurance for all forms of cartage. Ship
to this address:
Mackie/EAW Service
Building #11
One Main Street
Whitinsville, MA 01588
8. We’ll try to fix the loudspeaker in three
to five business days. Ask Tech Support
for current turnaround times when you
call for your RA number. The product
MUST be packaged in its original
packing box and have the RMA number
appear on the box. Once it is repaired,
we’ll ship it back to you the same way in
which it was received. This paragraph
does not necessarily apply to non-
warranty service.
CARE AND
MAINTENANCE
Your Mackie loudspeak-
ers will provide many
years of reliable service if
you follow these guide-
lines:
• Avoid exposing the loudspeakers to
moisture. If they are set up outdoors, be
sure they are under cover if you expect
rain.
• Avoid exposure to extreme cold (below
freezing temperatures). If you must
operate the loudspeakers in a cold
environment, warm up the voice coils
slowly by sending a low-level signal
through them for about 15 minutes
prior to high-power operation.
• Use a slighty damp cloth with a mild
soap solution to clean the cabinets. Only
do this when the power is turned off.
Avoid getting moisture into any of the
openings of the cabinet, particularly
where the drivers are located.
