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6.4.2 - Using the Pro Surveillance System

Once the software is installed, you must first add a device

The program will ask you to select a language for operation

Highlight “English” then click OK to continue

You may be asked to add the program to the Firewall’s allowed programs

DVR Manual

Networking

Содержание 10 Beta

Страница 1: ...DVR Manual Version 10 Beta...

Страница 2: ...Copyright Mace Security International 2008...

Страница 3: ...nt Panel Operation 10 2 2 USB Mouse 15 2 3 IR Remote Control 17 Chapter 3 Basic Settings 19 3 1 Logging into the System Menu 19 3 2 System Settings 20 3 3 General 22 3 4 Encode 24 3 5 Schedule 28 3 6...

Страница 4: ...illance System Installation 64 6 4 2 Using the Pro Surveillance System 66 6 5 Remote Client 70 6 5 1 Remote Client Installation 71 6 5 2 Using the Remote Client 73 6 6 Troubleshooting 76 Chapter 7 PTZ...

Страница 5: ...ual Record 106 9 5 Accounts 107 9 6 Auto Maintenance 111 9 7 TC Adjust 111 9 8 Color Setting 112 Chapter 10 Troubleshooting 114 10 1 Information Menu 114 10 1 1 HDD Info 114 10 1 2 BPS 116 10 1 3 Syst...

Страница 6: ......

Страница 7: ...the accessory box of your DVR will be the following items 400RT2 800RT2 and 56MR models only RT3 models only 1 Software CD Power Cable USB Mouse User Manual IR Remote Control Network Cable Mounting Br...

Страница 8: ...ces routers modems etc Avoid extreme heat Avoid direct sunlight Avoid excessive humidity Maintain horizontal mounting Avoid excessive vibrations Do not place other devices on top of the DVR Operate in...

Страница 9: ...e MSP KBD and troubleshooting only E Alarm RS 485 use with the PTZ Decoder for Alarm PTZ control F VGA G USB H Ethernet I Audio Output J Video Output K Video Inputs L Audio Inputs C A B C D E F G H I...

Страница 10: ...t 2 H VGA I RS 232 for use with the MSP KBD and troubleshooting only J Alarm RS 485 K USB L Ethernet MR Series only RT3 Series only A 12V Power Input B Alarm RS 485 use with the PTZ Decoder for Alarm...

Страница 11: ...MM Series only A Audio Inputs B Video Inputs C Audio Outputs D Video Outputs E AUX Audio F VGA G RS 232 for use with the MSP KBD and troubleshooting only H Ethernet I USB J Alarm RS 485 K 12V Power I...

Страница 12: ...Image Resolution NTSC PAL Real Time Monitor D1 704x480 704x576 Playback HD1 352x480 352x576 CIF 352x240 352x288 NTSC PAL Real Time Monitor D1 704x480 704x576 Playback CIF 352x240 352x288 Video Record...

Страница 13: ...eous network playback Triplex Image Resolution NTSC PAL Real Time Monitor D1 704x480 704x576 Playback CIF 352x240 352x288 Video Recording Rate NTSC 1F s 7F s PAL 1F s 7F s Adjustable Video Image Quali...

Страница 14: ...704x480 704x576 Playback D1 704x480 704x576 2CIF 704x240 HD1 352 x 480 CIF 352x240 352x288 QCIF 176x120 176x144 Video Recording Rate NTSC 1F s 30F s PAL 1F s 25F s Adjustable D1 Resolution on 16 Chann...

Страница 15: ...ltaneous Network playback Pentaplex Image Resolution NTSC PAL Real Time Monitor Playback CIF 352x240 352x288 Video Recording Rate NTSC 1F s 7F s PAL 1F s 6F s Adjustable Video Image Quality 6 Differen...

Страница 16: ...DVR Manual System Navigation...

Страница 17: ...er Power Button Press once to turn on DVR press and hold for 3 seconds to turn off DVR CD DVD Drive Eject disc tray by pressing this button located behind the front panel cover Previous File During pl...

Страница 18: ...key when entering system password Press in HDD info menu to shift between drive space and recorded time display Fast Forward Press for 4x 8x and 12x normal playback speed Play Pause Play or pause play...

Страница 19: ...ted to proceed Directional Arrows Press left or right to select menu items Press up or down to change menu items Press right during playback to skip forward Press up or down during playback to change...

Страница 20: ...r See page 12 for a full description Reverse Play Pause Play or pause playback in reverse Reverse Play Pause Play or pause playback in reverse Previous File During playback press to play previous file...

Страница 21: ...en entering system password Esc Esc Press to return to previous menu exit menu or cancel playback Reverse Play Pause Play or pause playback in reverse Slow Speed Change playback speed to 1 4 1 8 1 16...

Страница 22: ...drop down list Click on menu function to perform save copy baste backup search etc Double click on channel name to full screen Double click on desired file to playback Click and drag on selected area...

Страница 23: ...Record Menu for manual or schedule recording Enable or disable alarm outputs Enable or disable alarm inputs Open Video Matrix menu Open main menu Scroll Wheels Functions Scroll between items in drop...

Страница 24: ...2 3 IR Remote Control DVR Manual System Navigation 17...

Страница 25: ...on in motion detection menu Backspace when entering system password Shift between drive space and recorded times display in HDD info menu Esc Esc Press to return to a previous menu exit menu or cancel...

Страница 26: ...DVR Manual Basic Settings...

Страница 27: ...of the following Left clicking once on the screen Pressing Enter on the front panel Press the Enter Menu key on the IR Remote This will bring up the System Login screen Using the numerical pad or mous...

Страница 28: ...please press Enter wherever a click is specified The System menu Figure 3 21 gives you access to all of the DVRs settings Click on Setting to continue Figure 3 21 Once in the Settings menu you will ha...

Страница 29: ...For this chapter we will be focusing on the General Encode Schedule and Display menus Click on General to continue Figure 3 22 DVR Manual Basic Settings 21...

Страница 30: ...e if Spanish required HDD Full This specifies what action the DVR performs when all hard drives become full By default this is set to Overwrite to prevent the loss of video When set to Stop the DVR wi...

Страница 31: ...Figure 3 31 To save your settings click on at the bottom of the screen To default settings click on at the bottom of the screen DVR Manual Basic Settings 23...

Страница 32: ...he menu Settings can be individually assigned to each channel Figure 3 41 Channel Select channel 1 16 or All for setting to be applied to Compression By default set to H 264 this setting may also incl...

Страница 33: ...amount of compression used to encode the video files with 1 being the highest compression and 6 using little to no compression at all Frame rate Adjust the amount of frames the DVR records per second...

Страница 34: ...Cover Area Simply use the mouse to click and drag privacy mask where needed Figure 3 43 Channel Time Display You can also move the Channel name to a desired position on the video channel Figure 3 44 a...

Страница 35: ...he screen To copy your settings to a different channel click at the bottom of the screen To paste copied settings to a different channel click at the bottom of the screen To default your settings clic...

Страница 36: ...ased on when motion is triggered Redundancy This feature is meant to work with a drive that is set to redundant this is considered the internal RAID function of the DVR and will make a copy of any sch...

Страница 37: ...he screen To copy your settings to a different channel click at the bottom of the screen To paste copied settings to a different channel click at the bottom of the screen To default your settings clic...

Страница 38: ...From the System menu click on then to enter the menu Figure 3 61 To save your settings click on at the bottom of the screen To default settings click on at the bottom of the screen DVR Manual Basic S...

Страница 39: ...ve record icon signal diagnostic and motion detect icons from real time monitor view Enable Tour Select this function to enable the camera tour on the primary display below are the available single an...

Страница 40: ...DVR Manual Searching Video...

Страница 41: ...Chapter 4 Searching Video 4 1 Search Menu First log into the DVR as described in 3 1 Logging into the System menu Click on to continue The search window will appear Continue on next page 32...

Страница 42: ...layback and backup video files to a CD or USB disk The other features available on our systems include Digital Zoom Single and Dual channel playback Calendar view with recorded dates highlighted Searc...

Страница 43: ...Type Choose between All default MD and Alarm record search C Channel Select Channels 1 16 Some versions allow you to search 2 channels simultaneously D Results Window After a search is performed resu...

Страница 44: ...speed Slow Play Playback at 1 4 1 8 1 12 or 16 normal speed Fast Play Play at 4x 8x and 12x normal speed Previous Frame During paused playback lets you search frame by frame in reverse Next Frame Duri...

Страница 45: ...the desired files from the search list by checking them then click on To bring up the backup menu Figure 4 31 From this screen you can select the backup device and then backup During playback click an...

Страница 46: ...Advanced Search Features cont d Figure 4 32 Then click once in the selected area to digitally zoom Figure 4 33 Right click to return to normal viewing size Figure 1 33 DVR Manual Searching Video 37...

Страница 47: ...DVR Manual Searching Video...

Страница 48: ...DVR Manual Backup Video...

Страница 49: ...p of weeks worth of video onto these types of media is not recommended 38 Media Type Capacity Requirement CD R 650MB 700MB None CD RW 650MB 700MB Erase contents if being reused DVD R 3 95GB 4 71GB DVD...

Страница 50: ...the DVR as described in 3 1 Logging into the System menu Click on to continue The backup window will appear 5 2 1 RT3 Style Menu Figure 5 21 Note The CD DVD USB capacity will not display unless device...

Страница 51: ...how unless you insert the disc before enter ing the backup menu You can also click to refresh the disk information D Device Status Will display whether the device is ready for backup or has an error E...

Страница 52: ...of records you can search from this includes All MD and Alarm C Channel Selects which channel to search in the backup results you can change this and backup files from different channel in the same c...

Страница 53: ...backup list H Backup List Displays all of the file information this includes the Record number Channel Type Start and End Time along with the file size I Space Required Space Remaining Shows the requi...

Страница 54: ...into the System menu Click on to continue The backup window will appear The first selection will be the menu Figure 5 23 Figure 5 23 From this menu you should press if you are using a USB drive this...

Страница 55: ...After doing a Right click to return to the previous menu click to perform a backup For instruction please refer to 5 21 RT3 Style Menu DVR Manual Backup Video 44...

Страница 56: ...ftware The MACE Player is a powerful tool for viewing your DVR s video files and is compatible with any version video file downloaded from a Mace DVR Figure 5 31 5 3 1 Installation After downloading t...

Страница 57: ...y where you would like to install the player By default the location is C Program Files Mace Security Mace Player After clicking next you will be asked to select the location of the program in the Sta...

Страница 58: ...Installation cont d Click close to complete the installation Figure 5 36 DVR Manual Backup Video 47...

Страница 59: ...ile Types to which you want to click OK There are 3 ways to open DVR files with the player 1 Double click on a file with the extension dav or mp4 the video window will appear Figure 5 36 2 Click the b...

Страница 60: ...button clicking on the button next to the Mace logo allows you to change the parameter settings of the player Figure 5 39 Figure 5 39 Note The settings in this menu should only be altered if you are e...

Страница 61: ...e an avi file in the same directory Note Please make sure that the file is not on a CD when converting this will result in an error because the CD will not allow a file to be written to it Copy the ne...

Страница 62: ...DVR Manual Networking...

Страница 63: ...nfiguration for both local and remote Access installing and using the client software along with common troubleshooting tips 6 1 Network Menu Overview First log into the DVR as described in 3 1 Loggin...

Страница 64: ...ask Defines the subnet that is being used on the local network wherever there is a 255 both the IP and Gateway should match in the corresponding fields C Gateway Also known as the default gateway this...

Страница 65: ...to a different port you must type the full address along with the port number ex http 192 168 1 108 81 F Protocol Protocol used for web viewing G Max Connection Defines the maximum amount of users th...

Страница 66: ...d to connect to the DVR using a Dynamic Domain Name Server An external server is required for this function Enable PPPoE You can use this feature to configure the DVR directly to a DSL provider s mode...

Страница 67: ...perfect example of how a beginner first interprets their network Each of these devices has an IP subnet mask and gate way it uses to send and receive information Step 1 Using the ipconfig command in...

Страница 68: ...e cmd this will bring up the run dialog Step 2 In the run dialog type the letters cmd and click OK The command prompt screen will appear Step 3 Type ipconfig and press Enter The information displayed...

Страница 69: ...e network Subnet Mask Use the same subnet in the DVR s settings Default Gateway This is the router s IP address the DVR s gateway should be the same Step 4 With this information we can go back into th...

Страница 70: ...onfigured correctly let s take a look at how our local network can now be interpreted Note The modem s IP address is not mentioned because the modem should be in bridged mode and therefore the modem w...

Страница 71: ...Step 5 Test the connection by using Internet Explorer type the IP address DVR Manual Networking 59...

Страница 72: ...o allow remote access of a network using specific ports Our DVRs use 2 ports to transmit data 80 and 37777 These ports can be changed depending on what the network allows some ISPs Internet Service Pr...

Страница 73: ...tion on where this is located SPI Stateful Packet Inspection must also be dis abled this setting is usually found in modem routers Step 3 Find the port forwarding menu in your router this menu goes by...

Страница 74: ...atus page for your internet or WAN IP address Then you can have some one remotely attempting to connect to that IP using Internet Explorer The result will be the same as the local test in 6 2 Networki...

Страница 75: ...re the DVR over the network Key Features Connect to multiple DVRs View up to 25 cameras simultaneously Auto record function with network drive capability Note This client software is compatible with t...

Страница 76: ...l the Pro Surveillance System If you do not have a software CD please contact support mace com for a copy of the latest version Step 1 Open the installation file and click next to continue Step 2 Sele...

Страница 77: ...Step 3 Choose which folder in the Start Menu you would like the program Step 4 Once the installation is complete click close to exit DVR Manual Networking 65...

Страница 78: ...software is installed you must first add a device The program will ask you to select a language for operation Highlight English then click OK to continue You may be asked to add the program to the Fir...

Страница 79: ...ill have connection issues The software will require you to login the default username and password is admin You can change this password in the system this is only for accessing the software Click th...

Страница 80: ...ng the Pro Surveillance System cont d Enter the DVR s login information then click Save to add to the list After saving you will see the DVR in the Device List close to continue DVR Manual Networking...

Страница 81: ...nect Disconnect button Click on an empty screen division then double click on any of the available cameras in the list to display The system will support up to 25 simultaneous cameras from any number...

Страница 82: ...ng the software may cause issues with the DVR s settings With the remote client you can easily store multiple DVRs for easy access searching video and changing settings The latest version is available...

Страница 83: ...6 5 1 Remote Client Installation Step 1 Open the installation file and click next to continue Step 2 Select the destination folder and click next DVR Manual Networking 71...

Страница 84: ...Step 3 Choose which folder in the Start Menu the program will be located click next Step 4 Installation complete click close to exit DVR Manual Networking 72...

Страница 85: ...6 5 2 Using the Remote Client Once the system is installed you must add a device Click Login select Network Login then click OK Click on Add to add a device DVR Manual Networking 73...

Страница 86: ...ecified IP Address and Port by default the port is 37777 For more information see 6 1 Network Menu Overview then click OK Double click on the DVR s information to login entire the login username and p...

Страница 87: ...Using the Remote Client cont d Click on a channel number below or Right click and select a view DVR Manual Networking 75...

Страница 88: ...6 6 Troubleshooting For troubleshooting please contact our technical support 1 866 392 MACE DVR Manual Networking 76...

Страница 89: ...DVR Manual Networking 77...

Страница 90: ...DVR Manual PTZ Installation...

Страница 91: ...diagrams for all model DVRs how to control the PTZ using both the DVR and the PTZ Controller and cover all the features available when using the Mace Protocol 7 1 Connections The RT series 800HP and 1...

Страница 92: ...The 400HP 400RT2 800RT2 and 56MR all use a PTZ decoder for control The 400MM is unique in its connection for RS 485 control DVR Manual PTZ Installation 79...

Страница 93: ...s We recommend that you use 24AWG CAT5 shielded twisted pair or better for RS 485 communication from any PTZ to the DVR The maximum distance you can run without any repeaters is 1 000 meters or 3 280...

Страница 94: ...nfiguration First log into the DVR as described in 3 1 Logging into the System menu Click on then to enter the PTZ Menu A Channel Select the appropriate Channel where the PTZ is going to be displayed...

Страница 95: ...n bits E Data Bits By default 8 only change this if your installation requires it F Stop Bits Default is 1 change if necessary G Parity None by default Note If you are using more than 1 PTZ make sure...

Страница 96: ...e Step 1 Double click on the desired channel name so that it is full screen Step 2 Right click anywhere on the screen and select Pan Tilt Zoom from the list Method 2 Using the DVR Front Panel or IR Re...

Страница 97: ...with Page 1 Standard Control Speed Setting Increasing this number will make the camera more sensitive to PTZ movement Pan Tilt Zoom Directional Arrows You can use the 8 Directional pad to move to the...

Страница 98: ...rea that you want to zoom in on Figure 7 34 Additionally you can do the reverse and zoom out Figure 7 35 Figure 7 34 Figure 7 35 Right click once to return to the previous screen Note This feature is...

Страница 99: ...Brings up a menu from which you can add presets add presets to tours and pat terns along with a border left right control for easy preset assignment Click on Page Switch to view the next page of funct...

Страница 100: ...and Pattern Calls the number specified by clicking on each function Aux On Off If you are using the PTZ camera s AUX you can enable disable it from this screen AutoScan Pan Starts the default Scan or...

Страница 101: ...ngs change Note These functions use the default protocol commands some functions may differ depending on the protocol used The Mace protocol supports all functions 7 1 2 Using Internet Explorer You ca...

Страница 102: ...PTZ camera Similar to the DVR s control point you can use the Set function to program presets tours etc Figure 7 41 Figure 7 40 Figure 7 41 Clicking Page Switch will bring up a second page of functio...

Страница 103: ...necting to the DVR full screen the desired channel then click on the PTZ bar to open the PTZ control menu Figure 7 44 Figure 7 44 Figure 7 45 By clicking on you will open the Advanced PTZ functions be...

Страница 104: ...t solves most of these issues There are 5 major factors that should be considered 1 Bad Addressing 2 Wrong Protocol 3 Incorrect Baud Rate 4 Insufficient cable gauge 5 Wrong power supply Step 1 Reboot...

Страница 105: ...erify that the power supply being used is using the proper current 24VAC or 12VDC ahd has the correct Amps or VA Using the wrong power supply normally causes these symptoms No Video Video but no contr...

Страница 106: ...DVR Manual Other Settings...

Страница 107: ...ngs This chapter discusses Display Motion Detection and RS 232 Settings 8 1 Display First log into the DVR as described in 3 1 Logging into the System menu Click on then to enter the Display menu Cont...

Страница 108: ...annel Name Modify the channel names by clicking on and then using the mouse you can modify each channel s name Figure 8 12 C Time Channel Display Enable or disable system time and channel names from b...

Страница 109: ...bling this will perform a tour of the channel views selected F Interval The amount of dwell time between every selected tour view 8 2 Motion Detection First log into the DVR as described in 3 1 Loggin...

Страница 110: ...Video Loss will start recording on multiple channels when video is completely lost Mask Detect will start recording on multiple channels when the DVR senses a camera is being covered will Motion Dete...

Страница 111: ...recording Enable Tour Elect this function if you would like to have the DVR automatically full Screen the channel when motion is detected PTZ Preset If this channel has a PTZ configured you can select...

Страница 112: ...ut Allows you to set triggers on connected alarm devices Period 1 2 Specifies up to 2 different periods during with alarm devices will be used 8 3 Alarm I O First log into the DVR as described in 3 1...

Страница 113: ...is automatically full screens the channel when an alarm is triggered Record Channel The system will start recording the specified channel Latch The duration of the alarm when triggered PTZ Preset Have...

Страница 114: ...then to enter the RS 232 menu Function Select the function of the RS 232 connection of the DVR there are multiple settings including Keyboard which is used when controlling the DVR with the MSP KBD c...

Страница 115: ...Data Bits 8 by default only change if installation requires it Stop Bits 1 by default change if necessary Parity Non by default DVR Manual Other Settings 101...

Страница 116: ...DVR Manual Advanced Settings...

Страница 117: ...ttings This chapter will cover many of the advanced settings in detail 9 1 HDD Management First log into the DVR as described in 3 1 Logging into the System menu Click on then to enter the menu Contin...

Страница 118: ...as the master on the IDE channel Slave Slave means that there is a drive configured as a slave on the same IDE channel as a Master Note A defective drive will show an X Alarm Set You can set an alarm...

Страница 119: ...will let you search but does not store any new video Redundant Sets the drive as RAID when used with the Extr Stream function in Encode Format Erases all video on selected drive click to perform the...

Страница 120: ...r the Alarm Output menu This screen shows you which Alarm Outputs are being used 9 3 Alarm input First log into the DVR as described in 3 1 Logging into the System menu Click on then to enter the Alar...

Страница 121: ...ecord First log into the DVR as described in 3 1 Logging into the System menu Click on then to enter the Manual Record menu Choose between Schedule or Manual Start Stop Recording DVR Manual Advanced S...

Страница 122: ...into the System menu Click on then to enter the Accounts menu Add User Add new users to the system and set the desired permissions Figure 9 51 Add Group Create new groups in the system and give them s...

Страница 123: ...Figure 9 51 Figure 9 52 DVR Manual Advanced Settings 108...

Страница 124: ...Modify User Change user permissions and what group they are in Modify group Change group permissions DVR Manual Advanced Settings 109...

Страница 125: ...Advanced Settings cont d Modify Password Use to change account passwords DVR Manual Advanced Settings 110...

Страница 126: ...nce feature can perform a scheduled reboot of the system once a week to ensure system stability you can also set the DVR to Auto Delete video files that are older than a certain amount of days 9 7 TV...

Страница 127: ...centered Note You can also see these adjustments in real time if you are using a USB mouse 9 8 Color Setting To adjust a channel s individual color setting full screen the channel right click and sele...

Страница 128: ...the Color Setting menu You can adjust each channel s color setting and make 2 different periods for day night purposes You can also adjust the Gain control to boost a weak video signal DVR Manual Adv...

Страница 129: ...DVR Manual Advanced Settings...

Страница 130: ...DVR Manual Troubleshooting...

Страница 131: ...hooting 10 1 Information Menu The information menu helps troubleshoot various issues below is an overview of the functions found within this menu 10 1 1 HDD Info First log into the DVR as described in...

Страница 132: ...h a O Slave Lists any drive that is set to slave on the corresponding IDE channel This menu will display total and free space on all drives along with a detailed analysis of each drive that is install...

Страница 133: ...DD Info menu will appear Here you can see the available search times that are on the DVR with individual times shown per hard drive 10 1 2 BPS First log into the DVR as described in 3 1 Logging into t...

Страница 134: ...R The wave will give you a visual representation of this usage KB s Kilobytes per second MB H Megabytes per hour 10 1 3 System Log First log into the DVR as described in 3 1 Logging into the System me...

Страница 135: ...an view many different things in the log like what users have logged in to the system irregular reboots settings changed etc You can also sort the events by type and also all events from the system DV...

Страница 136: ...lick on then to enter the System Version menu Channels Max amount of channels the system supports Alarm In Total available alarm inputs Alarm Out Max available alarm outputs System Software version cu...

Страница 137: ...em version ready when contacting technical support to ensure the most efficient troubleshooting 10 1 5 Online Users First log into the DVR as described in 3 1 Logging into the System menu Click on the...

Страница 138: ...DVR Manual FAQs...

Страница 139: ...n I setup and control a PTZ camera See Chapter 7 PTZ installation Page 78 How can I add or modify users on the system See Section 9 5 Accounts Page 107 How do I playback video files on my PC Download...

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