LF2020-INS-LAB-RevG18
15
8 TROUBLESHOOTING
The following list of encountered problems and their solutions will assist you in determining
what may be causing your Lumex lift not to function as designed. If you have a problem occurring
which is not listed below, contact GF Technical Support at 1.770.368.4700 for help. Do not attempt
to repair components or parts on your lift, as this may invalidate your warranty or cause further
problems that may result in patient injury. Stop using your lift immediately if it is not functioning
correctly or any warning beeps are heard.
SYMPTOM
POSSIBLE CAUSE
ACTION
The actuator is stalled and a
clicking sound is audible
Actuator plug is not seated
properly into control box
Actuator is defective or at end of
its life cycle
Control box is defective
Firmly plug actuator plug into
control box
Replace actuator if control box is
good
Replace control box if bad; replace
control box if pendant is good;
replace pendant if bad
The actuator will either go up or
down, but not both
Hand pendant or control box
defective
Replace control box if pendant is
good
Replace pendant if it is bad
The actuator makes a grinding
sound while lifting, but works fine
without a load
The internal gear is stripped, likely
due to overloading
Stop using the lift immediately!
Repair or replace the actuator
The actuator stops and starts
during lifting or lowering
Bad batteries
Check battery indicator; confirm
if lights drop quickly to red light;
replace batteries
The lift will not operate even though
battery indicator shows charge
Battery charger still plugged in
Poor connection between control
box and pendant, or defective
pendant
Poor connection between actuator
and control box
Unplug battery charger
Plug hand pendant firmly into
control box, or replace pendant
Plug actuator cord firmly into
control box
The lift will not operate and battery
indicator has no lights illuminated
Control box may be in OFF position
Internally, batteries may be loose
from their connections
Batteries are in need of being
charged
Batteries are dead and won’t hold a
new charge
Turn the red emergency stop button
until it pops up to the ON position
Check inside control box to ensure
batteries are connected
Use charger to charge batteries,
ensuring the red emergency stop
button is in ON or UP position
Replace the batteries
During charging, the battery
indicator is not illuminated and
won’t charge
The red emergency stop button is
in OFF or DOWN position
The battery charger is defective or
at end of its life cycle
Turn the red emergency stop button
until it pops up to the ON position
Inspect the battery charger for
damage and replace if required
The battery indicator indicates need
for frequent charging and/or lift
loses power
The batteries are at end of life cycle Replace the batteries
The lift will not operate, and there
is no clicking sound or light when
pendant is pressed
The pendant is loose/defective or
at end of its life cycle
Check battery indicator; replace
pendant if battery indicator shows
full charge
WARNING: If you experience a problem with your lift and are unable to solve it yourself,
contact GF Tech Support at 1.770.368.4700 or your GF authorized distributor.
