Poly VVX 50x/VVX 60x Series
Quick Reference Guide
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Services not available everywhere. Business customers only. Lumen may change, cancel or substitute products and services,
or vary them by service area at its sole discretion without notice. ©2020 Lumen Technologies. All Rights Reserved.
Getting started
Setting up your voicemail
Making calls to
From your office phone:
1. Press the
Voicemail
button.
2. When prompted, enter the
temporary passcode
+
#
(provided in
your welcome email).
3. Follow the automated prompts to record your name, set your
schedule, and record an “open” and “closed” greeting.
From outside of the office:
1. Dial the voicemail retrieval number (provided in your welcome
email).
2. When prompted, enter your
10-digit phone number
+
#
.
3. Reenter your
10-digit phone number
+
#
.
4. Follow automated prompts to record your name, set your
Schedule, and record an “Open” and “Closed” greeting.
Phones in your office*
Extension Dialing (2-7 #)
Phones in other offices
10-digit phone number
Local
10-digit phone number
Long Distance
10-digit phone number
Toll-Free
10-digit phone number
International
011 + country code + city code + number
Operator*
0
Information**
411
TTY
711
Emergency Services***
911
Voicemail PIN guidelines
*
When dialing extensions or numbers less than 10 digits, add a #
after the number to make the call go through faster.
** Information may be restricted on some phones, charges may
apply.
*** Emergency services are tied to the service address of your phone.
PINs are required (can no longer be skipped)
PINs must be 6-15 numeric digits in length
The PIN cannot solely consist of your telephone number or any part of
your telephone number
The same digit cannot be repeated more than twice:
Allowed examples:
11xxxx, xxx88xxx, xxxxxx99
Not allowed examples:
222xxx, xx444xx, 77777
The entire PIN cannot be sequential, either ascending or descending:
Allowed examples:
012347, 98761, 01234560
Not allowed examples:
123456, 0123456789, 9876543210
Phone features
Consultative transfer
Blind transfer
Consultative transfer allows you to announce the call prior to
completing the transfer process:
1. While on a call, tap the
Transfer
soft key. The person you
’re
talking to is placed on hold and you receive dial tone.
2. Dial the
ex#
or
10-digit number
for the individual you
wish to transfer to.
3. After announcing the call, tap the
Transfer
soft key or hang up to
complete the transfer.
4. If the party does not answer or chooses not to accept the transfer,
tap the
Cancel
soft key to stop the transfer process and return to
the caller.
Note:
When transferring in this manner, the caller ID appearing to the
recipient of the transfer, after the transfer is complete, is the caller ID of
the calling party.
Blind transfer does not allow you to announce the caller:
1. While on a call, tap
the
Transfer
soft key. The person you
’re
talking to is placed on hold and you hear dial tone.
2. Tap the
Blind**
icon (upper right on the display).
3. Enter the
ex#
or
10-digit number
for the individual you
wish to transfer to.
4. The blind transfer is complete.
5. If you make a mistake or change your mind, tap the
Back Arrow
icon in the upper left corner of the display, to return to the caller.
This must be done before the
#
or
10
th
digit
of a 10-digit number is
entered.
**
If
Blind
transfer is your default transfer type
, you’ll tap the
Consultative
icon to perform a consultative transfer which overrides
blind transfer.
Note:
When transferring in this manner, the caller ID that appears to
the recipient of the transfer is the caller ID of the incoming caller.
Transferring a call to voicemail
Making a conference call
To transfer callers directly to voicemail:
1. While on a call, tap the
To Vmail
soft key. Note that the caller will
still be on your line and will be able to hear should you speak.
2.
Dial the recipient’s extension and tap the
Enter
soft key.
3. The call releases from your phone and transfers directly to that
individual’s voicemail.
4. To cancel the transfer process, tap the
Cancel
soft key to return to
the caller.
Note:
When transferring in this manner, the caller ID that registers in
the recipient’s voicemail is the caller ID of the incoming caller.
Conference up to 15 callers, including yourself:
1. While on a call, tap the
Conference
soft key. The person you’re
talking to is placed on hold and you receive dial tone.
2. Dial the number of the person you want to add to your call.
3. After announcing the conference, tap the
Conference
soft key to
complete the conference.
4. If they
don’t answer or don’t wish to join the call, tap the
Cancel
soft key to release that party and return to your original caller(s).
