30
Care and Maintenance
Troubleshooting
PROBLEM
CAUSE
RESOLUTION
Error message: “Overload”
(uppercase “O”)
An uppercase “O” overload indicates
current far in excess of normal operating
current, typically caused by a short circuit.
This is controlled by a hardware circuit and
trips the overload immediately.
Check for shorts in the line. Resolve or
repair the short circuit.
Error message: “overload” (lowercase “o”)
A lowercase “o” overload indicates a
current in excess of the rated current, but
not as much as the uppercase “O.” For
150 W transformers the limit is 11 A, and
for 300 W transformers the limit is
22 A. For this current to trip the overload,
it must be continually above these values
for one second.
Reduce the number of luminaires by one,
turning on, and repeating until the
“overload” does not occur. Resolve/repair
the short circuit.
Error message: “No Wi–Fi Card Present”
Wi–Fi card is not detected.
Pull out the Wi–Fi Card and reinsert. If the
problem persists, install a new Wi–Fi card.
Error message: “Communications Failure”
Communication between the facepack and
chassis is not present.
Replace the cable connecting the facepack
to the chassis. If the problem persists, call
technical services.
Transformer will not turn off when
program is complete.
No off time is programmed.
Go to programs and add an event time
with an intensity of zero for your off time.
The transformer display is on, but no
luminaires are on.
The transformer’s fuse has blown.
Replace the fuse in the transformer.
Shorts and overloads are not covered by the Lumascape warranty. They are detected only when the transformer is tested in
the field. Periodic system maintenance is required to keep your Lumascape lighting system operating at peak performance.
Practicing these maintenance suggestions will lengthen the life and enjoyment of your lighting design.
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