The 8400-Series Voice Terminals Instructions for Installation, Switch,
Administration, and Programming the Options
555-015-725
Issue 1
October 1996
Switch Administration
Page 5-15
Administering the 8405, 8410, and 8411 Voice Terminals
5
Alternate Softkey Features on the 8405D, 8405D
Plus, 8410D, and 8411D
On 8405D, 8405D Plus, 8410D, and 8411D voice terminals connected to a
DEFINITY G3V3 (or later), the system manager can choose to keep all, some, or
none of the above default softkey features on each individual voice terminal
display. The following table lists the alternate softkey features, those features that
can be substituted for the default softkey features listed above.
NOTE:
Alternate softkey features can be administered ONLY on terminals
connected to a DEFINITY G3V3 (or later) switch.
Table 5-8.
Alternate Softkey Features on the 8405D, 8405D Plus, 8410D,
and 8411D
Abbreviation
Feature and Description
AD
Abbreviated Dialing buttons (can be multiple
AD buttons, but they are labeled “AD” rather than the
button’s destination, such as a telephone number or
person’s name)
Cnslt
Consult – After answering a coverage call, you can
discuss the call with the person for whom the call was
intended
Count
ACD Stroke Count (can be up to 10 buttons) – Allows
an ACD agent to record the number of times a particular
customer-related event occurs, such as the number of
questions about a particular sale item
CPkUp
Call Pickup – Lets you answer a call at your voice
terminal for another extension in the same pickup group
Dir
*
Directory – Searches for the extension of another user
in the same location
Excl
Manual Exclusion – Keeps other users with whom you
share a bridged call appearance from listening in on an
existing call
HFAns
†
Internal (Hands-Free) Auto Answer – Answers on the
speakerphone whenever an internal call comes in to
your voice terminal
IAuto
Automatic Intercom – Automatically dials the number of
a predetermined partner
IDial
Dial Intercom – Automatically dials the number of a
member of a predetermined group of users (for this
feature, you need to know the member’s 2- or 3-digit
code)
Inspt
Inspect – Shows you call-related information for an active
call
