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Troubleshooting

A-5

Observing Boot Messages

Observing Boot Messages

If you are having difficulty booting the PortMaster and are unable to isolate the
problem by observing LED behavior, boot the PortMaster in console mode and check
the boot messages.

Follow these instructions to check boot messages:

Attach a console (see “Connect a Console” on page 2-7).

Turn on power (see “Turn On Power” on page 2-14).

Observe the boot messages displayed on the console screen.

Note –

Boot messages vary slightly, depending on the version of the PROM and

ComOS.

PortMaster Diagnostic Boot Messages:

Testing Low Memory....
Testing System Clock....
Testing System Memory....

1024K

Checking Boot Rom....
Calibrating.... 33MHz
Starting FLASH Boot.....
Booting From Flash Type AM29F040
Loading Image at 0fff0000

17082

flash copy complete

Verifying Load Module Checksum...
Starting Load Module...
Loading kernel...586988 bytes
Testing High Memory... .

1024K

ISDN found in slot 1 - Testing memory..

512K

Found 11 ports....
ether0 active... 64K burst-IO
Running ComOS...

PortMaster Console login:

✍

Содержание PortMaster PM-2

Страница 1: ...r HardwareInstallation Guide PM 2 PM 2E PM 2ER PM 2R PM 25 PM 2i U PM 2i ST PM 2Ei 10I U PM 2Ei 10I ST Lucent Technologies RemoteAccessBusinessUnit 4464WillowRoad Pleasanton CA94588 510 737 2100 800 4...

Страница 2: ...FCC Rules which are designed to provide reasonable protection against radio interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause...

Страница 3: ...Directive 93 68 EEC This marking may be found on the base of the unit This equipment has been tested and is compliant with the following European Directives 91 263 EEC Telecommunications Terminal Equ...

Страница 4: ......

Страница 5: ...America and the Asia Pacific Region xiii Subscribing to PortMaster Mailing Lists xiv 1 PortMaster Communications Server PortMaster Communications Server Product Line 1 1 PortMaster Software 1 5 2 Inst...

Страница 6: ...twork Address 2 16 3 Installing Optional Equipment Installing External Modems 3 1 Adding Memory 3 3 Installing PortMaster Expansion Boards 3 6 Removing PortMaster Expansion Boards 3 10 A Troubleshooti...

Страница 7: ...15 Ethernet Interface Specifications B 16 C Physical Specifications Interface Specifications C 1 Size and Weight Specifications C 2 Environmental and Electrical Specifications C 2 D Ordering ISDN Ser...

Страница 8: ...Contents viii Communications Server Hardware Installation Guide...

Страница 9: ...with most PortMaster products other manuals can be ordered through your PortMaster distributor or directly from Lucent The manuals are also provided as PDF and PostScript files on the PortMaster Soft...

Страница 10: ...applications RADIUS Administrator s Guide This guide provides complete installation and configuration instructions for Lucent Remote Authentication Dial In User Service RADIUS software Additional Ref...

Страница 11: ...1700 Assigned Numbers RFC 1717 The PPP Multilink Protocol MP RFC 1771 A Border Gateway Protocol 4 BGP 4 RFC 1812 Requirements for IP Version 4 Routers RFC 1814 Unique Addresses are Good RFC 1818 Best...

Страница 12: ...ermit_list file Italic font Identifies a command line placeholder Replace with a real name or value set Ether0 address Ipaddress Replace Area with the name of the OSPF area Square brackets Enclose opt...

Страница 13: ...ddle East and Africa EMEA Contact the Lucent Remote Access EMEA Support Center Monday through Friday between the hours of 8 a m and 8 p m GMT 1 excluding French public holidays By voice dial 33 4 92 9...

Страница 14: ...portmaster users digest in the body of the message portmaster radius a discussion of general and specific RADIUS issues including configuration and troubleshooting suggestions To subscribe send email...

Страница 15: ...ports Permits access to parallel devices such as printers via a parallel port PM 2E Expandable server Up to two expansion boards can be added for a total of up to 30 asynchronous ports or 10 asynchro...

Страница 16: ...r a total of up to 15 BRI ports 30 B channels Expansion boards are described in Table 1 2 Table 1 2 Expansion Boards Expansion Board Description MOD 2E 10A MOD 2E 10B This board provides 10 asynchrono...

Страница 17: ...how to upgrade your PortMaster Communication Server Physical specifications are listed in Appendix B MOD 10I ST Offers 5 BRI ports 10 B channels This board provides an S T interface for countries that...

Страница 18: ...her0 S0 S291 W1 S10 S291 S10 S291 PM 2R Ether0 S0 S9 W1 PM 25 Ether0 S0 S242 PM 2i U Ether0 C0 S0 S9 PM 2i ST Ether0 C0 S0 S9 PM 2E 10I U ether0 C0 S0 S291 PM 2E 10I ST ether0 C0 S0 S291 Table 1 4 Por...

Страница 19: ...5 lists the earliest ComOS version that can be used with each PortMaster PM 2ER 10 PM 2ER 20 1 MOD 2E 10A PM 2ER 20 PM 2ER 30 1 MOD 2E 10B PM 2ER 20 PM 2ER 20 with 5 BRI U ports 1 MOD 10I U Revision C...

Страница 20: ...available for Windows 95 Windows NT 4 0 or later and for many versions of UNIX You can install PMconsole from the PortMaster Software CD or from the Lucent Remote Access FTP site Refer to the PMconso...

Страница 21: ...ster 2 Installation Checklist 1 Choose a Site 2 Prepare the Work Area 3 Install a Rack Mount Optional 4 Connect a Console 5 Connect a T1 E1 line 6 Connect an ISDN BRI Line 7 Connect an Ethernet Cable...

Страница 22: ...close proximity to heat sources or high levels of electromagnetic interference EMI Chassis Accessibility Provide 3 inches 8cm clearance at the rear of the PortMaster for cabling purposes Air Flow and...

Страница 23: ...he emergency power switch for the room in which you are working Wear safety glasses when working under any conditions that might be hazardous to your eyes Keep tools away from walk areas where you and...

Страница 24: ...pped with a rack ears rack mounting kit and which require a RACK 1 rack mounting kit Order RACK 1 rack mounting kits from Lucent by specifying ordering code RACK 1 Table 2 1 Rack Mounting Kits Model R...

Страница 25: ...rsal Electronic Industries Association E I A spacing Procedure 1 Remove the plastic plugs from the mounting holes in the chassis by inserting a flathead screwdriver under the plug edge and prying the...

Страница 26: ...rew counterclockwise the black plastic screws that secure the feet to the bottom of the PortMaster Retain the feet and the center expansion sleeve in each foot in place on the bottom of the PortMaster...

Страница 27: ...pter if you are using a PC See Male to Male Null Modem Cable on page B 2 for pinout information This cable and adapter are available from most computer equipment suppliers PC or terminal Procedure 1 A...

Страница 28: ...llation Guide 2 Ensure that DIP switch 1 is up 3 Set the terminal to 9600 baud 8 data bits 1 stop bit no parity and software flow control XON XOFF ETHERNET ISDN U ISDN U ISDN U ISDN U ISDN U ISDN U S0...

Страница 29: ...s Note The W1 port requires an external clock signal provided by the telephone company or a channel service unit digital service unit CSU DSU Required Equipment A V 35 RS 530 or X 21 cable One V 35 ca...

Страница 30: ...RI U Interface One category 5 twisted pair cable with RJ 45 connectors for each ISDN BRI port See Category 5 Twisted Pair Cable for the U Interface on page B 14 for pinout information Five of these ca...

Страница 31: ...ernet 10BaseT port Required Equipment A category 5 twisted pair cable as specified by the EIA TIA 568 B wiring standard with an RJ 48C connector This cable is available from most computer equipment su...

Страница 32: ...th a DB 15 female connector This cable is available from most computer equipment suppliers Procedure 1 Connect the cable to the Ethernet AUI port PM 2i shown 2 Set DIP switch 4 down and DIP switch 5 u...

Страница 33: ...e PortMaster Procedure 1 Connect the cable to the Ethernet BNC port using the BNC T adapter PM 2i shown 2 Terminate the 10Base2 cable at both ends using a 50 ohm terminator cap Warning One terminator...

Страница 34: ...following U interface The BRI status LED flashes once at startup then flashes twice per second After the service profile identifier SPID is set the BRI status LED stays solidly lit ETHERNET ISDN U IS...

Страница 35: ...UI Ethernet connection verify the following Link LED Flashes once at startup Network LED Flashes when Ethernet traffic is present 6 If you are using a 10BaseT Ethernet connection verify the following...

Страница 36: ...address and netmask for an IP network and or an IPX network number and frame type for an IPX network IP Address Follow these instructions to set an IP address and netmask for the PortMaster From the c...

Страница 37: ...ide and the Configuration Guide for PortMaster Products for instructions Lucent s PMconsole Software PMconsole guides you through configuration using a simple graphical user interface GUI It is availa...

Страница 38: ...Set the Network Address 2 18 Communications Server Hardware Installation Guide...

Страница 39: ...male straight through RS 232 cable See Male to Male Straight Through RS 232 Cable on page B 3 for pinout information This cable is available from most computer equipment suppliers For the PM 25 a 4 f...

Страница 40: ...Repeat for each connector Use a 3 foot 90cm cable that splits into two 50 pin high density connectors to connect to a U S Robotics Quad modem rack For modem configuration information refer to one of...

Страница 41: ...on Wear a grounding strap when handling the internal components of the PortMaster 1 Turn the power switch off and disconnect the PortMaster from the power source 2 Lay the PortMaster down on a hard fl...

Страница 42: ...Repeat with each SIMM board until all four SIMM boards are removed 7 Insert the new SIMM boards Starting with the socket farthest from the CPU slide a new SIMM board gold side down into the socket at...

Страница 43: ...a Phillips screwdriver replace the screw in the top center of the PortMaster 10 Connect the PortMaster to the power source and turn the power switch on ETHERNET ISDN U ISDN U ISDN U ISDN U ISDN U ISD...

Страница 44: ...er 1 Phillips screwdriver Procedure Caution Wear a grounding strap when handling the internal components of the PortMaster 1 Turn the power switch off and disconnect the PortMaster from the power sour...

Страница 45: ...01 U board verify the board s revision number The PortMaster 2ER requires revision C or later of the MOD 101 U board Any version of the MOD 101 U board can be used in the PortMaster 2E and PortMaster...

Страница 46: ...jumper connects the pins 1 and 2 For an S20 through S29 expansion board verify that the jumper connects pins 2 and 3 8 Using a Phillips screwdriver remove the back cover plates from the rear of the P...

Страница 47: ...cable into the front of each expansion board 11 Replace the lid of the PortMaster case and using a Phillips screwdriver replace the screw 12 Connect the PortMaster to the power source and turn the pow...

Страница 48: ...tMaster down on a hard flat static free surface Ensure that the LEDs are facing you 3 Using a Phillips screwdriver remove the screw from the top center of the PortMaster 4 Remove the lid With both han...

Страница 49: ...er reinstall the back cover plates shipped with the PortMaster The PM 2E 30 and PM 2ER 30 are shipped with expansion boards installed and have no back cover plates In this case leave the slot open unt...

Страница 50: ...Removing PortMaster Expansion Boards 3 12 Communications Server Hardware Installation Guide...

Страница 51: ...Remote Access Technical Support see Contacting Lucent Remote Access Technical Support on page xiii Table A 1 Hardware Problems and Solutions LED Behavior Possible Cause Solution System LED does not li...

Страница 52: ...ht Note This behavior does not refer to the boot sequence during which the system LED is not lit for between 5 and 7 seconds A component might have loosened during shipping Open the PortMaster using a...

Страница 53: ...mpany Verify that the BRI cable is securely attached If the problem persists contact your service provider During operation the system LED remains solidly on or completely off A hardware problem might...

Страница 54: ...cabled network Verify that the network cabling is correct Network LED is not lit If the PortMaster is not receiving or sending traffic the network LED is not lit Verify that the network cabling is co...

Страница 55: ...e the boot messages displayed on the console screen Note Boot messages vary slightly depending on the version of the PROM and ComOS PortMaster Diagnostic Boot Messages Testing Low Memory Testing Syste...

Страница 56: ...Record all information to this point and contact Lucent Remote Access Technical Support Checking Boot Rom ERROR This error indicates a boot failure Record all information to this point and contact Luc...

Страница 57: ...al Support Async found in slot ISDN found in slot Testing memory 512K ISDN or asynchronous interface found Test of memory in progress Found x Ports 11 21 25 or 31 Number of ports found including C0 P0...

Страница 58: ...and gently pull the fuse door open 4 If the white outer coating of the fuse is discolored burned replace the fuse The fuse can be inserted from either end 5 Press the fuse door shut until it clicks 6...

Страница 59: ...s U S Robotics Quad modems to a PortMaster 25 See page B 7 RS 232 cable connects external modems to an asynchronous ports See page B 10 V 35 cable connects a T1 E1 line to a W1 port See page B 11 X 21...

Страница 60: ...1 Male to Male Null Modem Cable Pinout PortMaster Serial Port C0 Terminal Serial Port DB 25 DTE Signal Definition Direction to or from the PortMaster DB 25 DTE Pin DB 9 DTE Pin Signal 2 TXD Transmit...

Страница 61: ...Straight through Cable Pinout PortMaster Serial Port C0 Terminal Serial Port DB 25 DTE Signal Definition Direction to or from the PortMaster DB 25 DCE Pin DB 9 DCE Pin Signal 2 TXD Transmit Data Outpu...

Страница 62: ...le PM 25 only Port Signal Definition 68 Pin Connector Pin RS 232 Cable DSub male Pin 1 RTS Request to Send 2 1 4 DTR Data Terminal Ready 36 1 20 TXD Transmit Data 3 1 2 SGND Signal Ground 37 1 7 DSR D...

Страница 63: ...ve Data 50 4 3 DCD Data Carrier Detect 17 4 8 CTS Clear to Send 51 4 5 5 RTS Request to Send 18 5 4 DTR Data Terminal Ready 52 5 20 TXD Transmit Data 19 5 2 SGND Signal Ground 53 5 7 DSR Data Set Read...

Страница 64: ...l Ground 61 7 7 DSR Data Set Ready 28 7 6 RXD Receive Data 62 7 3 DCD Data Carrier Detect 29 7 8 CTS Clear to Send 63 7 5 8 RTS Request to Send 30 8 4 DTR Data Terminal Ready 64 8 20 TXD Transmit Data...

Страница 65: ...ort Signal Definition 68 Pin Number Connection Pin A 1 RTS Request to Send 2 1 3 DTR Data Terminal Ready 36 1 5 TXD Transmit Data 3 1 1 SGND Signal Ground 37 1 7 DSR Data Set Ready 4 1 11 RXD Receive...

Страница 66: ...Set Ready 16 1 23 RXD Receive Data 50 1 14 DCD Data Carrier Detect 17 1 18 CTS Clear to Send 51 1 16 B 5 RTS Request to Send 18 2 3 DTR Data Terminal Ready 52 2 5 TXD Transmit Data 19 2 1 SGND Signal...

Страница 67: ...GND Signal Ground 61 2 44 DSR Data Set Ready 28 2 48 RXD Receive Data 62 2 39 DCD Data Carrier Detect 29 2 43 CTS Clear to Send 63 2 41 8 RTS Request to Send 30 2 15 DTR Data Terminal Ready 64 2 17 TX...

Страница 68: ...423 signaling use an RS 423 cable to obtain speeds up to 128Kbps This cable is not supplied but can be ordered from Lucent Specify product code MC 6 Table B 5 RS 232 Cable with DB 25 Connectors Pin N...

Страница 69: ...Specify product code CBL V 35 6 Table B 6 Synchronous V 35 Cable DB 25 Pin Name V 35 Pin Definition Direction 2 TXD P Transmit Data Output 14 TXD S 3 RXD R Receive Data Input 16 RXD T 4 RTS C Request...

Страница 70: ...1 6 Table B 7 Synchronous X 21 Cable PortMaster Port W1 V 35 DB 25 Pin Name Definition X 21 DB 15 Pin Name 7 B SGND Signal Ground 8 SGND 10 Control B 4 C RTS Request to Send 3 Control A 5 D CTS Clear...

Страница 71: ...product code CBL 530 6 Table B 8 Synchronous RS 530 Cable PortMaster Port W1 RS 530 CSU DSU Pin Name Definition Direction 2 2 TXD Transmit Data Output 14 14 TXD 3 3 RXD Receive Data Input 16 16 RXD 4...

Страница 72: ...re included Category 5 Twisted Pair Cable for the U Interface Table B 10 gives pinout information for an 8 pin category 5 twisted pair cable with RJ 45 connectors for the U interface Pins not listed h...

Страница 73: ...board and with models PM 2i U and PM Ei U Additional cables can be ordered from Lucent Specify product code CBL HD45 Punchdown blocks are available from electronic supply stores that carry telephone...

Страница 74: ...B 12 Ethernet Interface Specifications Ethernet Type Connector Type Cable Type Transmission Distance 10Base5 AUI 15 pin DEC Intel Xerox DIX for connection to external transceiver RG 11 50 ohm coaxial...

Страница 75: ...Specifications Interface Description 2 2E 2ER 2R 25 2i 2E I0I Ethernet 10BaseT RJ 45 AUI DB 15 or BNC 1 1 1 1 1 1 1 Asynchronous Serial RS 232 423 with data rates up to 115 200 bps 10 10 20 or 30 10 2...

Страница 76: ...5 Table C 2 Physical Specifications Description PM 2 PM 2R PM 25 PM 2i PM 2E PM 2ER PM 2Ei 10I Dimensions HxWxD 3 2 inches x 16 8 inches x 11 5 inches 8 1cm x 42 7cm x 29 2cm 6 5 inches x 16 8 inches...

Страница 77: ...BRI service availability pricing and features Typically you are charged an ISDN installation cost a monthly flat rate for service and usage costs 2 When ordering channel provisioning compare the cost...

Страница 78: ...tions Fax or read the appropriate table to the sales representative National ISDN 1 or NI 1 Compliant see Table D 1 on page D 3 AT T 5ESS Custom Multi Point see Table D 2 on page D 4 AT T 5ESS Custom...

Страница 79: ...number of channels MAXB 2 B1 CSD or CSVD B2 CSD or CSVD D Signaling Number of channels simultaneously connected CSD 2 Channel to be used for data calls CSD CHL Any Number of data calls that can be ma...

Страница 80: ...bute Setting Line 2B D Line code 2B1Q Terminal type TERMTYP A Maximum number of channels MAXB 2 B1 CSD or CSVD B2 CSD or CSVD D Signaling Number of channels simultaneously connected CSD 2 Channel to b...

Страница 81: ...ives AT T 5ESS Custom Point to Point switch translation information Table D 3 AT T 5ESS Custom Point to Point Attribute Setting Terminal type TERMTYP A Call appearances 1 Display No Channels for circu...

Страница 82: ...ch translation information Table D 4 Northern Telcom DMS 100 or Custom DMS 100 Attribute Setting Line 2B D Line code 2B1Q Terminal type TERMTYP A Maximum number of B channels MAXB CHL 2 Circuit switch...

Страница 83: ...wires brought to your premises or additional inside wiring installed If your ISDN wall jack is an RJ 11 jack four pins like a standard telephone jack use an RJ 11 to RJ 45 cable If it is an RJ 45 jack...

Страница 84: ...Ordering Instructions D 8 Communications Server Hardware Installation Guide...

Страница 85: ...h pinout B 3 RS 232 pinout B 10 RS 530 pinout B 13 specifications B 1 V 35 pinout B 11 X 21 pinout B 12 chassis accessibility 2 2 command line interface 1 6 ComOS software 1 5 connecting 10Base2 2 13...

Страница 86: ...ort 2 13 I installation checklist 2 1 expansion boards 3 6 external modems 3 1 fuse A 7 memory 3 3 IP address setting 2 16 IPX address setting 2 17 ISDN BRI long distance carrier D 7 ordering service...

Страница 87: ...t AUI 2 12 T1 E1 2 9 power applying 2 14 guidelines 2 2 R rack installation 2 5 2 6 references x RFCs x related documentation ix replacing fuse A 7 RJ 48C connector for Ethernet 10BaseT port 2 11 S sa...

Страница 88: ...Index Index 4 Communications Server Hardware Installation Guide...

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