MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 609
Transfer
Automatic Line
Selection
The ALS sequence does not apply when the Transfer button is pressed.
Basic Rate Interface
Calls on BRI lines are available for the MERLIN LEGEND
Communications System Transfer feature. The central office-based
Transfer feature is not supported by the MERLIN LEGEND
Communications System.
Callback
A queued callback call cannot be transferred, but calls transferred to busy
extensions are eligible for Callback. When a user reaches a busy
extension while transferring a call, Automatic Callback or Selective
Callback can be used to queue the call before completing the transfer.
The caller hears ringback or Music On Hold.
When the extension is available, the call is transferred to the extension
automatically. If the extension is not available before the transfer return
time expires, the call is removed from the callback queue and returned to
the originator.
Caller ID
If a call comes in over a line connected to an 800 GS/LS-ID module and
the customer subscribes to Caller ID service (loop-start lines only), when
the call is transferred, the caller’s telephone number is shown on Line 1 of
the first screen. The extension that initiated the transfer is shown on Line
1 of the second screen. (The call must be from an area where call
identification is supported.)
Caller ID information is displayed when a call returns from transfer
because the extension to which the call was transferred is either busy or
not answering.
Call Waiting
If a transfer is completed to a busy extension, the destination hears the
call-waiting tone, if programmed, and the caller hears call-waiting
ringback. The call waits in queue until the transfer return time expires.
Calls answered by picking up a call-waiting call cannot be transferred.
Camp-On
A transfer can be completed by using the Camp-On feature, whether or
not the destination extension is busy. When the feature is used, the
Camp-On return interval is used instead of the transfer return time. The
Camp-On return interval is normally longer.
A transfer can be camped on to an inside extension only. If a user
presses the programmed Camp-On button or dials the Camp-On feature
code while transferring a call to an outside number, the call to the outside
number is disconnected. The original call remains on hold.
Conference
A conference call cannot be transferred. However, a user who starts a
conference sequence can complete it by pressing the Transfer button
and transferring the original call instead of completing the conference.
Similarly, if a transfer originator has one person on hold for transfer and,
after dialing the destination extension or telephone number, decides to
establish a conference call, he or she can press the Conf button to
establish the conference instead of completing the transfer.
