MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 426
Personal Lines
Digital Data Calls
Personal lines can be assigned to digital communications devices and
videoconferencing systems, which, ideally, should not share personal
lines except with extensions at the same workstations. If they do share
personal lines, the system manager should ensure that enough idle lines
are available, particularly when a video system is receiving 2B data calls.
Otherwise, the video system may receive only 1B data while another
extension is using a second personal line.
When a personal line is shared between a digital data device and a
telephone, voice calls are directed only to the telephone and data calls
are received by only the digital communications device.
Personal lines can be shared between an MLX telephone and a desktop
video system in passive-bus configuration. 2B data calls can be
completed in this situation.
Personal lines also can be shared between an MLX telephone and a
digital communications device connected to the MLX adjunct extension,
provided that the communications device supports this capability.
Directories
A Personal Directory (MLX-20L only) or System Directory can be used to
dial numbers on a personal line. An Extension Directory is used only for
inside calls and cannot be used to dial calls on a personal line.
Forward and
Follow Me
When an extension is programmed as the principal user of a personal
line, calls received on the personal line are forwarded to an outside
number (if the extension can use Remote Call Forwarding), unless the
outside line is a loop-start line with unreliable disconnect.
Forward on Busy (Release 4.1 and later systems) does not apply to calls
received on personal line buttons.
Group Calling
If a person uses a shared personal line button to join a call in the calling
group queue, the call is removed from the queue. If a delay
announcement is playing, it is disconnected from the call.
To allow all calling group members’ telephones to ring when an outside
call is not answered within three rings, the lines/trunks programmed to
ring into the queue also can be assigned as personal lines on group
member telephones and programmed for Delay Ring. This does not work
for inside calls, remote access calls, DID calls, or when a delay
announcement device is assigned to the group.
Group Calling
continued
In a Hybrid/PBX mode system where the Most Idle agent hunt type
(Release 5.0 and later systems) is used, a calling group member may
receive a calling group call at an SA button, then put that call on hold at
the SA button. If the agent then picks up the call at a personal line button
at his or her telephone, the system does not move the agent to the end of
the most-idle queue (Release 5.0 and later systems).
