MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 196
Direct-Line Console
CTI Link
A DLC’s SA calls can be controlled by a CTI application. When they are,
the DLC position functions like any other MLX or analog multiline
extension that is using a CTI application. An outside call to the position
initiates screen pop at the DLC extension.
Calls to unmonitored DLCs (those not using a CTI application) do not
initiate screen pop at the operator extension but when transferred or
conferenced—even if they arrived on the DLC’s personal line button—do
initiate screen pop at a destination extension using a CTI application.
However, calls transferred from a DLC’s programmed Cover button do
not initiate screen pop, even at screen-pop-capable destinations.
Directories
An operator with an MLX DLC can use all Directory features.
Do Not Disturb
The green LED next to an Auto Dial or DSS button on a DLC turns on
when a user activates Do Not Disturb. In Release 2.0 and later systems,
an operator can inspect a DSS button with a red LED on to see whether
the extension is busy or using Do Not Disturb. If the user at the extension
has turned on Do Not Disturb, the Do Not Disturb message is posted and
appears on the operator’s display. The message may also mean that the
user has posted the message without turning on the feature.
Extension Status
Extension Status capability can be assigned to DLCs only. In hotel
configuration, only a DLC operator can change an extension to Status 0.
In the Group Calling/Call Management System configuration, a calling
group or CMS supervisor uses a DLC to monitor and change group
member status.
Forward and
Follow Me
A DLC operator can forward calls to extensions and, if the capability is
assigned in system programming, to outside telephone numbers. In Key
mode because outside lines are assigned as personal line buttons on the
console, the ability to forward calls received on each outside line
(excluding loop-start lines with unreliable disconnect) to an outside
number must also be assigned in system programming; it can be
assigned to only one telephone for each individual line/trunk. In addition,
the DLC must be designated as the principal user. In Hybrid/PBX mode, it
can be assigned to multiple telephones for each pool.
Group Calling
A DLC can be a member of a calling group and is used in the calling
group supervisor position.
Hold
When programmed systemwide, DLC operator automatic Hold puts an
active call on hold when a DLC operator presses another line button.
When one-touch Hold is programmed systemwide, pressing an Auto Dial
button or DSS button also puts an active outside call on hold. This
prevents accidental disconnection of callers and speeds call handling. If a
call is on hold, a DLC operator hears an abbreviated ring as a reminder
each time the interval programmed for the operator hold timer (10–255
seconds) expires.
