Lucent Technologies CentreVu Supervisor, Руководство по установке и началу работы

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CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips
9-13
Proper Operation of Networking Software
9
To ensure that the PC networking software is loaded and functional, you should
test the networking connectivity to the target CMS server prior to running
CentreVu Supervisor. To test this functionality, use the network software’s own
ftp/telnet application. If this works, but Supervisor still cannot establish
connection, it is most likely a problem with the WINSOCK.DLL.
Problems with Serial/Modem Connections
9
If you have a bad serial or modem connection, you will encounter slow data
transfers and frequent loss of the serial connection. The CentreVu Supervisor
controller will report this as a “Serial Connection Broken” error message. If
automatic login was selected, Supervisor will attempt to connect again.
What to check for if you have serial or modem connection problems:
1. Make sure that the RTS/CTS flow control string is selected in the Options
dialog box.
2. Check to see if your serial connection to the CMS server or modem is
wired correctly for hardware flow control. For modem connections, make
sure you have the correct cable wiring between the modem and the CMS
server.
3. Your hardware flow control on the CMS server's serial ports must be on
and functioning properly. Refer to the CentreVu Call Management System
Release 3 Version 5 Sun SPARCserver Computers Installation and
Maintenance (585-215-827) or your SPARCserver documentation for
correct configuration of hardware flow control for your respective serial
communications.
4. 16550A UARTS must be in use on the PC running CentreVu Supervisor.
The following parameters in the [386Enh] section of the PC's
SYSTEM.INI file should be set to:
COMnFIFO=1
Where n is the communications port being used. This will ensure that the
FIFO buffer capability of the communications port will be used.
5. Some terminal server connections may require the addition of
EscAllCtrl=1
in the [LINK] section of the
Centrevu.ini
file.