Lucent Technologies CentreVu Supervisor, Руководство по установке и началу работы

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CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights
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Tips for Setting Report Threshold Highlights
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Keep the following tips in mind when you are setting report threshold
highlights.
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Before you can administer threshold highlights for a data item, you must
first click on the data item in the report to select it. When a data item is
highlighted in a table (standard) report, it is outlined with a dotted line.
When a data item is highlighted in a chart (graphical) report, it has “pull-
bars” around the perimeter.
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See the “Available Agent Threshold Settings,” “Available Split/Skill
Threshold Settings,” and “Available VDN Threshold Settings” sections in
this chapter for more information on the real-time data items in reports for
which you can set threshold highlights.
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In standard reports, you can select items from the table or from the output
information at the top of the report.
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In chart reports, you can select items from the pie charts, bar charts,
graphical reports, or tables.
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When you set threshold highlights for an entity (split/skill, agent, agent
group, or VDN), that set of threshold highlights applies to every report that
is run specifically for that entity.
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The report threshold highlights are updated with each refresh of the report,
but not between report refreshes.
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The numbers you define for the threshold highlights must increase from
left to right (the number you use for Low Warning must be less than the
number you use for High Warning).
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You can set the label colors by choosing Options from the Tools menu on
the Controller. Depending on how you define the colors, the sample size
threshold can behave in the following ways:
— If you want to be alerted to the fact that a particular calculation is not
statistically significant, set the Insufficient color to a different color
than any other threshold condition. This causes data with insufficient
sample size to be highlighted in a special color.