CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries
4-32
Audio Problems
4
The Audio Problems report identifies all calls for which the particular agent
identified as having an audio problem through the agent terminal. Click on Find
Results to display results.
The following items are included in the Audio Problems report:
●
Call ID—The identifier of the call record as generated by the ECS/switch.
●
ACD—The number of the ACD for the call.
●
Start Time—The start time for the call segment.
●
Duration—The length of the call.
●
Agent Talk Time—The talk time for the agent during the call.
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