Lucent Technologies CentreVu Advocate, Руководство пользователя

Страница: 15 / 338

Preface CentreVu® Advocate Release 8 User Guide
P-1
Preface
Audience
0
The CentreVu

Advocate Release 8 User Guide document is written for call
center administrators and users who need a general understanding of
CentreVu Advocate and how this feature can impact both call and agent
selection while providing a powerful tool for meeting business needs.
Overview
0
This document includes the following information on CentreVu Advocate:
●
An overview of
CentreVu Advocate
●
Implementing business solutions through
CentreVu Advocate
●
Recommendations for which CentreVu Advocate features work well
together
●
Combining
CentreVu Advocate solutions
●
Creating new CentreVu Advocate call center solutions
●
Administering
CentreVu Advocate on the DEFINITY‚ Enterprise
Communications Server (ECS) Release 8
●
Administering CentreVu Advocate through CentreVu Supervisor
●
CentreVu Advocate database items and calculations.
Advocate
Benefits
0
With CentreVu Advocate, you can:
●
More evenly distribute calls between agents
●
More efficiently select agents for calls
●
Reduce the wait time for incoming calls
●
Generate reports based on
CentreVu Advocate features and their
impact.