17 |
L ’ O R S u p r ê m e
7.2 Troubleshooting actions
Problem
Problem resolution
Appliance is not working
at all, no display.
Check if the power plug is well inserted in the machine, press the power ON
button at the left side of the machine once, and wait for the machine to power
on.
Lack of steam power/ no
milk
The machine requires descaling. Run the descaling program in the menu. Enter
the requested pin code (3112) to start the descaling process.
Milk foam quality
Adjust the amount of air by turning the screw behind the rubber cover on the
right side of the appliance. Clockwise: less air = finer foam, anti-clockwise more
air = coarse foam. Turn the screw with small steps only.
No milk
Check the milk pack and the milk supply hose. This should be connected and not
blocked or kinked.
Reduce the amount of air by turning the screw behind the rubber cover
on the right side of the appliance counter clockwise. Turn the screw with small
steps only.
Water supply issues
In case of
water tank
version: Fill the water tank to the maximum level.
In case of
fixed water
connection: Check/Open the water supply and check hose
connections. Reset the machine by unplugging the power cord for approx. 10
seconds, then reconnect the power cord.
Disc does not fit in
appliance / lever cannot
be closed
Ensure that you always flatten the edges of the product (‘flanges’) prior
to inserting them.
Disc does not fit in
appliance due to bulging
(higher altitudes)
Ensure that your ingredients are being used at elevations < 1.500
meters. At high altitudes the discs may expand, in case of extreme
altitudes > 2.000 meters they may no longer fit in the brewer insert chute.
Disc does not fit in
appliance due to bulging
(higher temperatures)
Ensure that your ingredients are being stored and used under ambient
conditions (5-30 °C). At high temperatures the product may expand, in
case of extreme temperatures they may no longer fit in the brew
mechanism’s entry chute. Cooling the discs in a fridge prior to usage may resolve
the problem.
Discs do not fit in
appliance due to not
opening the lever
completely.
Ensure that you open the lever completely before trying to insert a disc.
If you don’t open the lever all the way the previous disc could remain in
the brew chamber, hence no proper loading of a new disc is possible. Open the
lever completely to eject the disc inside the brew chamber.
Coffee does not taste as
expected at first use
Use the selection card to select the blend that fits your taste preferences. All
blends have their specific taste profile, hence the right selection is important.
Coffee does not taste
well
Verify whether the shelf life (12 months after production) has not
expired.
Verify whether the ingredients have been stored under the correct conditions:
(5-30°C., RH 30%-60%).
