PyroTec™ PRO Hardw are User’s Manual, V1.2
104
RT-MN024-1.2 02/21
Old, defective tip cone
seals or gaskets.
Perform leakage test
Contact Lonza Scientific Support
Pipetting head defective
Contact Lonza Scientific Support.
A single channel is leaking
The tip cone seal, gaskets
or other seals in the pipet-
ting head are defective
Contact Lonza Scientific Support.
A single DiTi is not picked up
correctly
The individual DiTi is de-
fective
Replace the DiTis
If the problem cannot be solved,
contact Lonza Scientific Support.
A single DiTi is not dropped
The individual DiTi is de-
fective
Replace the DiTis
If the problem cannot be solved,
contact Lonza Scientific Support.
The tip cone seal on this
DiTi position is defective.
Contact Lonza Scientific Support.
Several/all DiTis are not
dropped
Wrong DiTis are used
Use DiTis provided by Lonza only
If the problem cannot be solved,
contact Lonza Scientific Support.
The DiTi box is lifted up with
the DiTis after picking up Di-
Tis
The carrier is not adjusted
correctly
X and/or Y offsets are
specified incorrectly
The DiTi Box does not
meet the specifications
Exactly adjust all carriers
If the problem cannot be solved,
contact Lonza Scientific Support.
Use only Lonza DiTi boxes
Inaccurate pipetting results
The DiTis are not picked
up properly
Check the carrier positions
Contact Lonza Scientific Support
The tip cone seals are de-
fective.
Contact Lonza Scientific Support
The liquid handling param-
eters are incorrect
Contact Lonza Scientific Support.
The carriers are not ad-
justed correctly.
Contact Lonza Scientific Support
The pipetting head is de-
fective.
Contact Lonza Scientific Support
Problem, error on robotic manipulator arm, RoMa Standard
Microplate not picked up
No microplate on carrier
Cannot pick up microplate
Contact Lonza Scientific Support
Unusual noise during arm
movement
Worn or damaged parts
Contact Lonza Scientific Support
