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FAQ  

We've put everything you need to get started with your MX Anywhere 2S Wireless Mouse right 
here. If you still have questions browse the topics on the left. 

Frequently Asked Questions 

  +

Set MX Master mouse sensitivity and pointer speed with Logitech Options

 

You can use Logitech Options to set the sensitivity and pointer speed of your MX Master mouse.  

 

Set mouse sensitivity

 

 

Set pointer speed

 

NOTE:

 If you don’t have Logitech Options, you can get the latest version of the software from 

the MX Master 

Download

 page. 

 

 

To set mouse sensitivity:

  

1.

 

Open the Logitech Options software: 
    Start > All Programs > Logitech > Logitech Options 

2.

 

If you have more than one product displayed in the Logitech Options window, select 

Wireless Mouse MX Master

3.

 

Select one of the buttons by clicking on the blue circle next to the button. The options list 
for the button appears. 

4.

 

Scroll down to 

Mouse sensitivity

 and select it.  

Содержание MX Anywhere 2

Страница 1: ...ouse Set mouse sensitivity Set pointer speed NOTE If you don t have Logitech Options you can get the latest version of the software from the MX Master Download page To set mouse sensitivity 1 Open the Logitech Options software Start All Programs Logitech Logitech Options 2 If you have more than one product displayed in the Logitech Options window select Wireless Mouse MX Master 3 Select one of the...

Страница 2: ... button or select None in the options list To set the pointer speed 1 Open the Logitech Options Software Start All Programs Logitech Logitech Options 2 If you have more than one product displayed in the Logitech Options window select Wireless Mouse MX Master 3 Click the Point and scroll tab in the left hand corner of the software window 4 Under Pointer speed adjust the slider to your preferred DPI...

Страница 3: ...n your device To clean your keyboard Use compressed air to remove any loose debris and dust between the keys To clean the keys use water to lightly moisten a soft lint free cloth and gently wipe down the keys To clean your mouse Use water to lightly moisten a soft lint free cloth and gently wipe down the mouse NOTE In most cases you can use isopropyl alcohol rubbing alcohol and anti bacterial wipe...

Страница 4: ...g to use your device on a new computer or wish to go back to your old settings on the same computer log into your Options account on that computer and fetch the settings you want from a backup to setup your device and get going HOW IT WORKS When you are logged into Logitech Options with a verified account your device settings are automatically backed up to our cloud by default You can manage the s...

Страница 5: ...Manage settings and backups by clicking on More Backups ...

Страница 6: ...ETTINGS FROM BACKUP button This button lets you view and restore all the available backups you have for that device that are compatible with that computer as shown above The settings for a device are backed up for every computer that you have your device connected to and have Logitech Options that you are logged into Every time you make some modifications to your device settings they get backed up...

Страница 7: ...ll the buttons of your mouse Configuration of all the keys of your keyboard Point Scroll settings of your mouse Any application specific settings of your device WHAT SETTINGS ARE NOT BACKED UP Flow settings Options app settings CURRENT LIMITATIONS ...

Страница 8: ...h Options 6 94 or later Starting with macOS Mojave 10 14 Apple has a new policy that requires user permission for our Options software for the following features Accessibility access is needed for scrolling gesture button back forward zoom and several other features Notifications feature and keystroke assignments under different applications need access to System Events Search feature needs access...

Страница 9: ...ss as shown below If you are unable to interact with the checkboxes please click the lock icon on the bottom left corner and then check the boxes System Events prompts If a feature requires access to any specific item such as System Events or Finder you will see a prompt similar to the screenshot below the first time you use this feature Please note that this prompt appears only once requesting ac...

Страница 10: ...s to allow access manually 1 Launch System Preferences 2 Click Security Privacy 3 Click the Privacy tab 4 In the left panel click Automation and then check the boxes under Logitech Options Daemon to provide access as shown below If you are unable to interact with the checkboxes please click the lock icon on the bottom left corner and then check the boxes ...

Страница 11: ...o a webpage 2 Check that both computers are connected to the same network o Open the Terminal For Mac open your Applications folder then open the Utilities folder Open the Terminal application o In the Terminal type Ifconfig o Check and note the IP address and Subnet mask Make sure that both systems are in the same Subnet 3 Ping the systems by IP address and make sure that ping works o Open the Te...

Страница 12: ... Preferences Security Privacy In Security Privacy go to the Firewall tab Make sure the Firewall is on then click on Firewall Options NOTE You may have to click the lock in the bottom left corner to make changes which will prompt you to enter the account password NOTE On macOS the firewall default settings automatically allow ports opened by signed apps through the firewall As Logi Options is signe...

Страница 13: ...c Install Logitech Options again 6 Disable Antivirus and reinstall Try disabling your Antivirus program first then reinstall Logitech Options Once Flow is working re enable your Antivirus program Compatible Antivirus Programs Antivirus Program Flow discovery Flow Norton OK McAfee OK AVG OK Kaspersky OK ...

Страница 14: ...Run o Type cmd and click OK o In the CMD prompt type ipconfig all o Check and note the IP address and Subnet mask Make sure that both systems are in the same Subnet 3 Ping the systems by IP address and make sure that ping works o Open a CMD prompt and type ping IP address Where the IP address is the IP address of the other computer noted in step 2 above 4 Check that the Firewall Ports are correct ...

Страница 15: ...itech Options again Re enable your antivirus Compatible Antivirus Programs Antivirus Program Flow discovery Flow Norton OK McAfee OK AVG OK Kaspersky OK Eset OK Avast OK ZoneAlarm Not Compatible Resolve Bluetooth Wireless issues on Mac OS X These troubleshooting steps goe from easy to more advanced Please follow the steps in order and check if the device works after each step Make sure you have th...

Страница 16: ...he Bluetooth preference pane in System Preferences o Go to Apple Menu System Preferences Bluetooth 2 Make sure that Bluetooth is turned On 3 In the bottom right corner of the Bluetooth Preference window click Advanced ...

Страница 17: ...up Assistant at startup if no mouse or trackpad is detected o Allow Bluetooth devices to wake this computer o NOTE These options ensure that Bluetooth enabled devices can wake your Mac and that the OS X Bluetooth Setup Assistant will launch if a Bluetooth keyboard mouse or trackpad is not detected as connected to your Mac 5 Click OK ...

Страница 18: ...he Bluetooth preference pane in System Preferences 2 Go to Apple Menu System Preferences Bluetooth 3 Click Turn Bluetooth Off 4 Wait a few seconds and then click Turn Bluetooth On 5 Check to see if the Logitech Bluetooth device is working If not go to the next steps ...

Страница 19: ...m Preferences Bluetooth 2 Locate your device in the Devices list and click on the x to remove it 3 Re pair your device by following the procedure described here Disable the hand off feature In some cases disabling the iCloud hand off functionality can help 1 Navigate to the General preference pane in System Preferences o Go to Apple Menu System Preferences General ...

Страница 20: ...2 Make sure Handoff is unchecked ...

Страница 21: ...all of the Bluetooth devices you have ever used You will need to re configure each device 1 Make sure Bluetooth is enabled and that you can see the Bluetooth icon in the Mac Menu Bar at the top of the screen You ll need to check the box Show Bluetooth in menu bar in the Bluetooth preferences ...

Страница 22: ...luetooth icon in the Mac Menu Bar 3 The Bluetooth menu will appear and you will see additional hidden items in the drop down menu Select Debug and then Remove all devices This clears the Bluetooth device table and you ll then need to reset the Bluetooth system ...

Страница 23: ...res To re pair your Logitech Bluetooth device NOTE Make sure all your Bluetooth devices are on and have enough battery life before you re pair them When the new Bluetooth Preference file is created you ll need to re pair all your Bluetooth devices with your Mac Here s how 1 If the Bluetooth Assistant starts up follow the onscreen instructions and you should be ready to go If the Assistant doesn t ...

Страница 24: ...st may be corrupted This preference list stores all the Bluetooth devices pairings and their current states If the list is corrupted you ll need to remove your Mac s Bluetooth Preference List and re pair your device NOTE This will delete all pairing for your Bluetooth devices from your computer not just Logitech devices 1 Click Apple System Preferences and select the Bluetooth Preference pane 2 Cl...

Страница 25: ... open in the Finder look for the file called com apple Bluetooth plist This is your Bluetooth Preference List This file could be corrupted and cause problems with your Logitech Bluetooth device 5 Select the com apple Bluetooth plist file and drag it to the desktop NOTE This will create a backup file on your desktop if you ever want to go back to the original setup At any point you can drag this fi...

Страница 26: ...start your Mac 9 Re pair your Logitech Bluetooth device Connect your device to a Logitech USB receiver NOTE You can connect your device with a Unifying receiver other than the one included with your product You can determine if your Logitech devices are Unifying by this logo If you have purchased a spare USB receiver or have a USB receiver a spare receiver and want to connect a device to the recei...

Страница 27: ...nstructions on your screen If you don t have the Logitech Unifying software you can download it Device does not appear in Logitech Options Your devices using Logitech Options are displayed in the Logitech Options interface as shown If your device does not appear check the following ...

Страница 28: ... computer supports Bluetooth Low Energy also called Bluetooth 4 0 or later Use Logitech Options Software to check Check directly in the computer advanced settings experienced users Use Logitech Options Software to check You can use Logitech Options to find out if your computer supports Bluetooth Low Energy technology If you don t have Logitech Options software installed you can download it After y...

Страница 29: ...so check in the advanced settings Go to Apple Menu About This Mac System Report Click on Hardware Bluetooth Check the LMP Version o If the value is 4 0 0x6 or greater then the Mac supports Bluetooth Low Energy LPM Version Supports Bluetooth Low Energy Bluetooth 4 0 or later 2 0 0x3 No 2 1 0x4 No 3 0 0x5 No 4 0 0x6 Yes 4 1 0x7 Yes 4 2 0x8 Yes 5 0 0x9 Yes ...

Страница 30: ...hen select from the menu In Device Manager expand Bluetooth right click on the Bluetooth wireless adapter ex Qualcomm QCA61x4 Bluetooth or Intel R Wireless Bluetooth and then click Properties In the Properties window click the Advanced tab In Firmware if the LMP number is 6 or greater than 6 ex here 8 then the PC supports Bluetooth Low Energy ...

Страница 31: ...o remove one of the devices first Do the following to remove a device and add a new one 1 Press and hold the Easy Switch button for three seconds to delete the previous setting on the channel 2 When the LED light starts blinking rapidly the channel is in pairing mode 3 Connect your device using Bluetooth or the Unifying receiver Connectivity range of the Unifying receiver ...

Страница 32: ...ctivity How to add a new Logitech device with Logitech Options To add a new Logitech device 1 Open Logitech Options 2 If this is the first device to pair with your Unifying receiver click Add Devices 3 If you already have one or more devices paired click Your Devices in the bottom right corner of the window and then Add Devices ...

Страница 33: ...en turn off to conserve battery power LEDs Description Three green 100 Charge Two green 66 Charge One green 33 Charge One red 10 Charge You can also use Logitech Options to receive battery status notifications including low charge warnings If you don t have Logitech Options you can get it from your product s Download page Customize desktop layout with Logitech Flow You can customize the layout of ...

Страница 34: ...yout by dragging the screens displayed in the right panel and dropping them to the desired position NOTE Logitech Flow supports two or three computers 3 To switch how your mouse flows to the other screen click on the blue screen and drag it to the right until the white screen is on the left as shown below ...

Страница 35: ... the mouse is connected to another computer Logitech Flow is disabled You won t be able to automatically switch or transfer content across computers Logitech Flow encountered a problem and is not working properly Check to make sure your computers are connected to the same network Mac Status Icons Logitech Flow is enabled and the mouse is Logitech Flow is enabled and the mouse is connected to Logit...

Страница 36: ...l screen switching with Logitech Flow for more information Logitech Flow status icons The status icon provides a lot of functionality and allows you to quickly know the status of your Logitech Flow setup including the active screen The Status icon can be found on the bottom right hand of your computer screen as a small mouse icon The icons appear as follows depending on your operating system Windo...

Страница 37: ...ou ll only switch screens when you press Ctrl and reach the designated edge Copy and paste an image from a presentation on one computer to a presentation on another Copy and pasting using Logitech Flow depend on the applications If it s a standard file format such as JPG or PNG you should be able to copy an image from a presentation on computer A to a presentation on computer B When you copy and p...

Страница 38: ...itech Flow on another computer Logitech Flow can transfer text images and files across computers using the clipboard This means you can copy content from one machine switch to another computer and paste your copied content If you do not have an application on the computer you have copied the content to that can open that file the file might not be recognized by your operating system Change connect...

Страница 39: ...e light then turns off to save energy 4 If you are setting up your device for the first time please refer to the Getting Started section for additional help Use Logitech Flow to copy an application on one device to the same application on another device Logitech Flow lets you copy from an application on one device and paste into another device You can copy and paste text files and images Logitech ...

Страница 40: ...The curved arrow on the mouse in the Logitech Options interface shows that the buttons have been swapped Set up and enable Logitech Flow for use with a mouse ...

Страница 41: ...e with the computers that you want to use Flow on before you can enable Flow 3 Connect the computers to the same network make sure all your computers are connected to the same wireless or wired network In office environments where network ports can be blocked you might need to talk to your network administrator if Logitech Flow cannot establish a connection To enable Logitech Flow When you enable ...

Страница 42: ...2 After you enable Logitech Flow it will automatically search for another computer 3 Once your connection is successful click Continue to start using Logitech Flow ...

Страница 43: ...while your computer is sleeping and Logitech Flow might stop running If you have a problem with Logitech Flow when your computer goes to sleep or when you need to log in check the following Make sure your computer is awake and that you are logged in You must be logged into the computer for Flow to work You re logged into the computer you want to use Logitech Flow on Verify that your network connec...

Страница 44: ...onnect with my computer tablet or phone My Logitech device has already been connected but frequently gets disconnected or laggy Other useful FAQs that may help to fix the issue Check for Bluetooth Low Energy Support Lag and disconnections on Bluetooth devices can be due to WiFi interference Resolve Bluetooth Wireless issues on Mac OS X Resolve Bluetooth Wireless issues on Windows 10 ...

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