Troubleshooting
If the device does not work properly, check whether you are able to
rectify the problem yourself. If the problem cannot be solved with the
steps that are listed, then you may need to contact an authorized
appliance service centre.
Do not attempt to repair a defective electrical device
yourself!
Problem
Possible cause / solution
The
device
does not
work.
•
Has the
ON/OFF
button (
8
) been pressed correctly.
•
Is the mains power adapter inserted correctly
into the socket outlet?
•
Is the socket outlet defective? Try another one.
•
Is the connecting cable connected correctly to
Outlet cable of the adaptor?
•
The device has switched off automatically after
operating for 15 minutes. Press the
ON /OFF
button
again.
•
There is too much force or weight on the device (this
may cause the massage motors to jam)
No heat is
produced.
•
Has the heat function (
11
) been switched on?
•
Wait for 2 – 5 minutes for the heat to transfer
The
device
gets too
warm.
•
Was it in operation several times in succession for 15
minutes? A maximum of 2 successive massage
cycles should be applied. Remove the mains power
adapter from the socket outlet and allow the device to
cool down. Always disconnect the device from the
mains supply when it is not in use.
The
device
makes
noises.
•
Operating noises are normal as the massager
incorporates mechanically driven parts. mechanics
and not a defect.
Smoke
emitted.
•
Pull the mains power adapter out of the socket outlet
immediately and contact the customer service
department.
2
130 0 886 649
A U
