Troubleshooting
PROBLEM
CAUSE
SOLUTION
Unable to fi nd OnCloud
Adapter on the network
OnCloud Adapter may
not be in Connectivity
mode
Cycle the power connected to the
OnCloud Adapter ON/OFF 3 times to
enter
Pairing Mode
.
Unable to operate the
connected light with
the OnCloud Adapter
Wiring issue
Review and confi rm the
INSTALLATION instructions.
No electricity
Check that the power is ON at the
connected light switch and circuit
breaker.
OnCloud Adapter not
responding to WiZ APP
control
Network is not
connected
Check wireless network connectivity.
OnCloud Adapter
may not be paired
correctly
Cycle the power connected to
OnCloud Adapter ON/OFF 5 times to
enter
Pairing Mode
.
Permissions are not
granted on mobile
device
Check to see that permissions are
granted for the WiZ APP.
OnCloud Adapter not
connecting to the
WiZ APP
Wi-Fi password is
incorrect
Re-enter Wi-Fi password.
Weak/low Wi-Fi
signal
Check Wi-Fi signal to ensure within
range of router.
Wi-Fi not connected
Confi rm Wi-Fi router is broadcasting a
2.4GHz signal. Re-connect.