9. Troubleshooting
MODEX-F15-OPTS, MODEX-F15-OPTM series – User's Manual
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Symptom
Root cause
Action
Refer to
Audio interface modules
No audio is
present on
output
Other audio port
is switched to the
output
Check the crosspoint settings of audio layer.
LW3
Output port is
muted
Check the Audio port properties.
LW3
Analog audio
input: volume is
set very low
Check the Analog audio input port settings
(Volume).
LW3
Analog audio
output: volume is
set very low
Check the Analog audio output port settings
(Volume).
LW3
Incorrect audio
mode is set
Check the selected audio mode and change it
to Analog/Digital/Mixed.
HDMI output
signal contains
no audio
HDMI mode was
set to DVI
Check the properties of the output port on RX
and set to HDMI or Auto.
LW3
DVI EDID is
emulated
Check the EDID and select an HDMI EDID to
emulate.
LW3
Symptom
Root cause
Action
Refer to
Serial and Infra modules
Connected serial
device cannot be
controlled
Cable connection
problem
Check the connectors to fit well; check the
wiring of the plugs.
Serial settings are
different
Check the serial port settings in the MODEX to
meet with the requirements of the serial device.
LW3
Serial port is
muted
Check the mute state of serial port(s).
Serial crosspoint is
not set properly
Check the crosspoint state of Serial layer.
Connected IR
device cannot be
controlled
IR emitter and/
or detector
connection
problem
Check if the IR emitter is plugged in the IR
output, and the IR detector in the IR input
connector.
IR carrier
frequency setting
is different
Check the IR settings in the MODEX to meet with the
requirements of the IR device.
IR port is muted
Check the mute state of IR port(s).
Infra crosspoint is
not set properly
Check the crosspoint state of Infra layer.