24
EN
Before Calling for Service
Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. You can remedy most of the problems by
yourself, consequently save time and money, since you do not need to call LG Electronics service centre.
The following table should assist you by troubleshooting.
Error Messages
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If this appliance does not function properly or does not function at all, check the following
before you call LG Electronics service centre.
Symptoms
Possible Cause & Solution
dE
DOOR ERROR
The door is not closed properly.
•
Close the door completely. If the error code is still displayed, call for
service.
IE
INLET ERROR
Water supply tap(s) are not completely open.
•
Fully open tap.
Water inlet hose(s) are kinked, pinched, or crushed.
•
Straighten or reinstall the water inlet hose(s).
The filter of the inlet hose(s) are clogged.
•
Check and clean the filter of the inlet hose(s).
Water supply pressure to tap or house is too low or too high.
•
Contact a plumber to have the water pressure checked or restored to the
operating requirements.
Water supply is connected with leak limiting hose(s).
•
Do not use leak limiting hose(s).
OE
WATER OUTLET ERROR
Drain hose is kinked, pinched, or clogged.
•
Clean and straighten the drain hose.
Drain discharge is more than 1.2 m above the bottom of the appliance.
•
Adjust the hose or reconfigure the drain pipe. Maximum drain height is
1.2 m.
UE
UNBALANCE ERROR
Rebalancing operation is not successful.
•
The automatic attempt to rebalance the laundry was not successful. The
cycle has been paused to allow the laundry to be manually adjusted.
The load is too small.
•
Add more items to allow the appliance to balance the laundry.
Heavy items are mixed with lighter items.
•
Wash items of somewhat similar weight.
The load is out of balance.
•
Manually redistribute the laundry if laundry have become tangled.
TROUBLESHOOTING
