For Assistance
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for additional services; and taxes, surcharges, and fees associated with your Services. For the actual
usage charges applicable to your Service, see the detailed plan or other information we provide or refer
you to during the sales transaction or on our website. Depending on your Services, charges for additional
services may include operator and directory assistance, voicemail, call forwarding, data calls, texts, and
Web access. If you (the account holder) allow end users to access or use your Device, you authorize end
users to access, download, and use Services. You will generally be charged for use of Services before or
at the time of use in accordance with your service plan. In certain instances, we may charge at some
point after you use the Service. Rates that vary based on the time of access will be determined based on
the location of the network equipment providing service and not the location of your Device or your
Device’s area code (if applicable). Charges are generally deducted from your account balance (for
example, pay-peruse charges, subscription charges, etc.), though in some instances you may be able to
pay for certain Services through a credit card, debit card, or other payment method. If you have incurred
charges or fees that were not charged prior to your account balance reaching a zero balance, we may
deduct these outstanding, unpaid charges and fees from any subsequent amounts you add to your
account balance.
Types of Charges
We typically assess the following types of
charges: (1) “pay-per-use charges,” which are charges
assessed each time a Service is used;
(2) “subscription charges,” which are charges that allow you
access to a Service or provide you a certain amount of use of a Service for a defined period of time.
Subscription charges for Services end at 11:59 p.m., in the time zone in which your phone number is
based, on the last day of your subscription period. Also, depending on your Service, certain types of
subscription charges may be assessed automatically upon activation and automatically assessed for
subsequent
subscription periods; and (3) “download charges,” which are charges assessed when you
download or access content, which we collect on behalf of ourselves or third-party content providers.
How We Calculate Your Charges
Regular Voice Calls
: We round up partial minutes of use to the next full minute. Time starts when you
press “Talk” or your Device connects to the network and stops when you press “End” or the network
connection otherwise breaks.
You’re charged for all calls that connect, even to answering machines,
voicemail, or voice
transcription services. You won’t be charged for unanswered calls or if you get a busy
signal. For
incoming calls answered, you’re charged from the time shortly before the Device starts ringing
until you press “End” or the network connection otherwise breaks. You’re charged for the entire call based
on the rate that applies to the time period in which the call starts. However, the types of charges actually
deducted from your account balance will vary depending on your Service. Call time data displayed on
your Device may be inaccurate and may not be relied upon for determining charges to your account. Call
time for a single call may be limited. If the call exceeds the limit, then it may be automatically terminated.
Data Usage
: Depending on your Service, you may be charged for data usage. Unless we specifically tell
you otherwise, data usage is measured in bytes, kilobytes, megabytes, and gigabytes
—not in
minutes/time. 1024 bytes equals 1 kilobyte (“KB”), 1024 KB equals 1 megabyte, and 1024 megabytes
equals 1 gigabyte. Bytes are rounded up to KB, so you will be charged at least 1 KB for each data usage
session (“data session”). Rounding occurs at the end of each data session and sometimes during a data
session. Depending on your data Services, usage may be charged against an allowance or on a fixed
price per KB, and you may be subject to limitations on the amount of data usage. If you are charged on a
fixed price per KB, any fractional cents will be rounded up to the next cent. You are charged for all data
directed to your
Device’s Internet address, including data sessions you did not initiate and for incomplete
transfers. As long as your Device is connected to our data networks, you may incur data charges.
